poltronesofà - Stirling Reviews 

1,709
TrustScore 4.5 out of 5

4.6

24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Salesman Will approached us on entry, asked what we were looking for. Told him specifications, leather etc. Told him rough budget. He took us round store and showed other sofas but grades of c... See more

Rated 5 out of 5 stars

Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not push... See more

Rated 5 out of 5 stars

Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... See more

Rated 5 out of 5 stars

We started out to purchase paint for a scratch on the car and ended up with a 3 piece suite. Tis was due to your well appointed showroom. The layout at different levels was eye catching and easy... See more


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Stirling

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom

  • 01786 477430

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,709)

17,472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve was brilliant from start to…

Steve was brilliant from start to finish

Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. The process was slick, stress‑free, and he made everything feel easy. Couldn’t be happier, highly recommend Steve for anyone looking for great service and expert guidance

30 July 2026
Rated 4 out of 5 stars

Great delivery experience from the…

Great delivery experience from the drivers. Shame it took almost 10 weeks to be ready for dispatch

15 July 2026
poltronesofà - Stirling logo

Reply from poltronesofà - Stirling

Good Afternoon,

I hope you are well and thank you for your review.

All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.

I am pleased that you did have a great experience with the delivery on the day and I will certainly pass on your feedback to the relevant teams.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Ideal shopping experience

Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.

18 July 2026
Rated 5 out of 5 stars

All Good-Recommended

Very good service, new suite delivered on day as expected, all good. Delivery lads were polite, respectful and informed. All in all, quite satisfied. Thanks.

16 July 2026
Rated 5 out of 5 stars

Fabulous Service. From setting foot inside the store at…

From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say.
Friendly staff, not pushy, very helpful. Also plenty correspondence received regarding my delivery date and time and the delivery guys were friendly and respectful at all times. Great experience overall. So pleased with my suite 😊

15 July 2026
Rated 5 out of 5 stars

Positive attitude and great communication.

From the showroom visit and the delivery several months later, we complement the showroom staff (David) and the delivery team were fantastic, nothing was a problem very helpful and obliging.
And very important the communication from start to writing this review was top drawer, always aware of the process. Thanks Guys, Giovanni & Rose.

15 July 2026
Rated 1 out of 5 stars

Had to endure a Female trying to master…

Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery date as wasn't contacted when they said they would and now find i'm sitting waiting for a delivery that has not been confirmed let alone given a time slot for!! Pleasure of buying suite has gone.

30 June 2026
poltronesofà - Stirling logo

Reply from poltronesofà - Stirling

Good Morning Alison,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you feel disappointed in your experience regarding the service in store and the communication around your delivery.
I can completely understand any frustration and will ensure that your comments are passed on to the store, to help us improve moving forward.

It is noted that you delivery has gone ahead and we hope that you are happy with your furniture.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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