Salesman Will approached us on entry, asked what we were looking for. Told him specifications, leather etc. Told him rough budget. He took us round store and showed other sofas but grades of c... See more
Location
Switch location24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not push... See more
Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... See more
We started out to purchase paint for a scratch on the car and ended up with a 3 piece suite. Tis was due to your well appointed showroom. The layout at different levels was eye catching and easy... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Stirling
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom
- 01786 477430
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steve was brilliant from start to…
Steve was brilliant from start to finish
Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. The process was slick, stress‑free, and he made everything feel easy. Couldn’t be happier, highly recommend Steve for anyone looking for great service and expert guidance
The 2 men who delivered furniture were…
The 2 men who delivered furniture were brilliant!
Excellent
They were on time. Communication about delivery was excellent. The team were courteous and efficient.
Really helpful
William was extremely knowledgeable…
William was extremely knowledgeable about the product & made our choice very easy.
The sale was completed in no time all .
Would recommend to anyone.
Great helpful delivery lads
Great helpful delivery lads, went through buttons on sofa, very friendly and polite.
Friendly but not pushy ,just left us to…
Friendly but not pushy ,just left us to browse but there when we needed him
Steven was very helpful.
Great customer service
Great customer service. Raymond explained the full process and options, no pressure great service
May use AI-assist with repliesRead more
Great delivery experience from the…
Great delivery experience from the drivers. Shame it took almost 10 weeks to be ready for dispatch

Reply from poltronesofà - Stirling
Ideal shopping experience
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
Got to look around on my own and no…
Got to look around on my own and no hard sell . This is how furniture shops should be
All Good-Recommended
Very good service, new suite delivered on day as expected, all good. Delivery lads were polite, respectful and informed. All in all, quite satisfied. Thanks.
Service with a smile
Service with a smile. Your delivery guys were very friendly and polite.
Will was extremely helpful
Will was extremely helpful, gave us time to look around. When we picked our sofa he was happy to help, arranged delivery to suit us etc.
Fabulous Service. From setting foot inside the store at…
From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say.
Friendly staff, not pushy, very helpful. Also plenty correspondence received regarding my delivery date and time and the delivery guys were friendly and respectful at all times. Great experience overall. So pleased with my suite 😊
Positive attitude and great communication.
From the showroom visit and the delivery several months later, we complement the showroom staff (David) and the delivery team were fantastic, nothing was a problem very helpful and obliging.
And very important the communication from start to writing this review was top drawer, always aware of the process. Thanks Guys, Giovanni & Rose.
Had to endure a Female trying to master…
Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery date as wasn't contacted when they said they would and now find i'm sitting waiting for a delivery that has not been confirmed let alone given a time slot for!! Pleasure of buying suite has gone.

Reply from poltronesofà - Stirling
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







