poltronesofà - Stirling Reviews 

1,713
TrustScore 4.5 out of 5

4.6

24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB


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Rated 5 out of 5 stars

Salesman Will approached us on entry, asked what we were looking for. Told him specifications, leather etc. Told him rough budget. He took us round store and showed other sofas but grades of c... See more

Rated 3 out of 5 stars

Staff specifically Elaine at the store was first class, no pressure sell but attentive and knowledgeable enough to help us make an informed decision and for the staff I would give a higher review.... See more

Company replied

Rated 5 out of 5 stars

Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not push... See more

Rated 5 out of 5 stars

Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... See more


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Stirling

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom

  • 01786 477430

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,713)

17,727 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customers

We were delighted by the service we received from Corina. Although we came in with a specific Item in mind, Corina was both very helpful & patient in taking us through the huge range of materials and colours that are available. Corina gave us ample time and encouragement to make the correct choice for our needs. We were also well informed about insurance cover, delivery and any future queries we may have. A friendly and professional store - we are very happy customers

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Steve will find what you need

Was greeted by Steve on arrival who explained the various options on offer & then allowed us to go around the shop at our own pace & was available in the background to assist with any questions. Excellent customer service & never forced any information onto you desperate for a sale. Highly recommend

28 September 2025
Unprompted review
Rated 5 out of 5 stars

What a great store

What a great store. All the sofas are top quality Italian design. The team were very welcoming asked, if we needed any help and when we said no, they left us to look around no pressure. And when we needed help they really couldn't do enough for us, but still with no pressure. Lisa and the team are just brilliant and really know their stuff. Needless to say we bought a suite, I took my son in the next day as he needed a new Chair for his living room and he bought one. I'm taking my daughter in next Saturday for new suite too. Will always recommend the Speke store.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and knowledgeable

Very friendly and knowledgeable. Steve provided good advice and options as we browsed without feeling we were being hassled. Great examples of fabric options provided. He made the ordering process very easy.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Sofa and quick delivery

From showroom to living room! In the store, Daniel helped me figure out which sofa was going to be my sofa, went through the different colours and also helped me to a delicious cup of coffee! The sofa is absolutely stunning and so comfy! The sofa was also done almost a month before the scheduled finished date. I was able to change the planned delivery date easily too. The delivery people were professional and fun! All in all a great experience.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Corina was absolutely amazing from the…

Corina was absolutely amazing from the get go! She was warm, welcoming and extremely knowledgeable about the products. She listened to my likes/dislikes and took them on board, giving me recommendations. Corina went above and beyond (3 visits from me in total) and did everything she could to assist me. Corina is probably one of the nicest, most personable and helpful sales person I have ever dealt with. She is an asset to your company. Highly recommend.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Steve was great

Steve was great, very knowledgeable and helpful. He spoke through all of the different options and was really approachable.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from Danny on both occasions. He listened to exactly what we wanted and gave us options, very happy with our purchase and would recommend to others.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Kept up-to-date with delivery…

Kept up-to-date with delivery arrangements. Delivery guys were on time . My couch & chair were brought in and fixed and set up . They were in and out best delivery guys ever .Thank you both .

13 September 2025
Unprompted review
Rated 5 out of 5 stars

First class delivery service

All information provided prior to delivery was very useful. The delivery times and tracking were accurate. Both delivery drivers were friendly and helpful. They unpacked my sofas and moved them to the desired position in my room. Very pleased with a very efficient service.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Delivery team

This review is only about the delivery of our new sofas. We had an unexpectedly difficult first delivery when we were told one of the sofas we had purchased wouldn't get through the door and we had to arrange for the window to be taken out. This was without them even trying. The sofa was returned to the depot. Getting a Glazier to respond to my calls proved to be a nightmare and with SCS HQ continually on the phone badgering me for a delivery date( although Danny at the store was fabulous and very sympathetic), I agreed a date and asked for a different delivery team.
What a difference!
Alec and James were amazing and came up with a solution that we were happy with and managed to get our sofa into our living room. Alec (team leader) gave us 2 options and agreeing to allow him to remove one of the side arms he got our sofa in and re assembled my sofa to perfection.
Bravo Alec and James. These 5 stars are for you!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at SCS…

I had a fantastic experience at SCS thanks to Raymond. From the moment I walked in, he was welcoming, patient, and genuinely helpful. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable with my choices. Nothing was too much trouble, and he really went the extra mile to ensure I was happy.

Customer service like this makes such a difference, and I couldn’t be more grateful. Thank you, Raymond—you made the whole process easy and stress-free!

9 September 2025
Unprompted review

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