Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... See more
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Company details
- #253 of 395 best companies in Home Furniture Shop
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
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Smooth delivery and well before…
Smooth delivery and well before expected date of delivery. Overall, great service!
Good but was promised something which…
Good but was promised something which didn’t happen
Good In Store service
Good In Store service, delivered on date promised & delivery team phoned 1hr beforehand to advise how long they would be before arriving. They were respectful of the property & the new carpets, taking shoes off & taking all packaging away. A brilliant service from start to finish
May use AI-assist with repliesRead more
Communication for delivery issue
We was given a time the guys would be here to deliver sofa.
On walking back with the dogs a van was waiting in the driveway. We had not received a text stating they were here to deliver sofa. This was so much earlier than our allocated time so this needs to be addressed.
They did say they had trouble with a van.
The guys were nice and chatty got the job done and went .

Reply from poltronesofà - Stockton, Portrack
Excellent sofa and the delivery team…
Excellent sofa and the delivery team were very helpful
Everyone was great from ordering to…
Everyone was great from ordering to getting it delivered
Delivery crew were friendly and…
Delivery crew were friendly and efficient. Sofa was placed in room and assembled
Happy Customer great service
We were greeted at the door by a lovely lady called Chris at the Portrack Stockton branch who explained the new offers and what fabrics and colours various furniture could be ordered in.
She then left us to have a browse and said "give me a shout if you need help" which we did.
Chris helped us with the style, colour and fabric and was very knowledgeable.
We wanted to decide and she said come back any time and told us the days she worked.
We went back and purchased a lovely four seater settee and are now awaiting delivery.
Very pleased with the choice and service.
Fabulous i am very pleased with my…
Fabulous i am very pleased with my new furniture every thing went very well thank you. Mrs F ROBINSON.
The guys delivering the sofa were…
The guys delivering the sofa were friendly and very efficient.
Excellent friendly service
Excellent friendly service. Very helpful Sharon was brilliant. Choice was great including choice of colours
The guys who delivered our sofa were…
The guys who delivered our sofa were very helpful and they put shoe protectors on as we have just had a new carpet fitted.
Very polite young men very helpful did…
Very polite young men very helpful did everything on the delivery
Nice staff
Nice staff, delivery was on time. Professional and efficient. Took plastic and boxes away, nice guys who fitted sofa
The quality and choice of colourways…
The quality and choice of colourways was refreshing, that we could actually have what we wanted. Was slightly disappointed at this time of year for the wait until mid September. I am miffed that we paid in full for the order and only a week later there is advertising of a sale with great reductions on, if only we had known.

Reply from poltronesofà - Stockton, Portrack
Arrived on time
Arrived on time. Kept me informed of arrival time. Delivery team where polite and efficient, respectful of my property and did a good job unwrapping and putting furnature together.
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