Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... See more
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Company details
- #253 of 395 best companies in Home Furniture Shop
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were not too pushy
Staff were not too pushy but very helpful in advising me on products when needed. Great choice of styles and materials. It took a while from order to delivery however delivery information was very good and the delivery crew were excellent
18 June 2026
Lee was helpfull with us choosing our sofa
Lee was really helpful choosing our new sofa just waiting on a delivery date now
18 June 2026
Good Service from SCS
Great Shopping experience with earlier than expected delivery for the two sofas. Discounts and finance options made us purchase two sofas from SCS this year.
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery guys were great and very…
The delivery guys were great and very friendly and professional. The sofa is fabulous.
The only criticism we had was we only got 24 hour notice about the delivery which didn’t allow us chance to arrange for the old sofa to be removed to make space for the new one.
21 June 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Janet,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience with the delivery team and that you are happy with your new furniture.
Please accept my apologies that you were not given prior notice regarding your delivery and for any inconvenience that this may have caused. I will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Efficient friendly took care and…
Efficient friendly took care and respected my property
18 June 2026
Delivered a touch under 14 weeks as…
Delivered a touch under 14 weeks as stated on purchase. Delivery lads were spot on, & more than happy with everything, 5 star.
21 June 2026
The lads went above and beyond great…
The lads went above and beyond great crew thanks again
20 June 2026
Staff were really friendly and…
Staff were really friendly and welcoming rob at front of house was great told us everything we needed to know and helped us get the best deal we could very knowledgeable about the product and easy to talk to
19 June 2026
We were helped by Lee
We were helped by Lee, he was very polite, patient and made our experience very relaxed and enjoyable...thankyou Lee...
19 June 2026
Polite friendly professinal sevrice
19 June 2026
helpful and understanding assistant
19 June 2026
Excellent service from start to finish
Delivery was exactly when they said everything was perfect
16 June 2026
Amazing service from Michelle at…
Amazing service from Michelle at Poltronesofa. Some beautiful sofas to choose from inside the store.
16 June 2026
The two delivery personnel were very…
The two delivery personnel were very good. Polite, courteous and very efficient
18 June 2026
Good service in the shop
Good service in the shop, answered all our questions. Not pushy. Kept informed about the delivery and the guys were prompt and efficient. Many thanks.
18 June 2026
Excellent service from the start to the…
Excellent service from the start to the finish delivery team really impressed staff in store amazing
18 June 2026
Service and price were great
Service and price were great. Long delivery dates. However, product delivered and several queries with the quality. The company may be italian owned but the product was manufactured locally.
28 May 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Robert,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service on your visit to store however I am sorry that you have concerns regarding the quality of your furniture.
A service has been raised with an appointment now booked for a technician to attend on 23/06/26 to take a look.
I can appreciate how frustrating this must be for you and rest assured that we will look to resolve this as quickly as possible.
If you have any questions in the meantime then you can reach our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good customer service
We were greeted by rob who was very friendly and informative we wanted a 3 seater sofa bed with matching 3 seater sofa and were very impressed by the depth of the mattress which exceeded any of the other sofa beds we had viewed looking forward to delivery
16 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.