Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... See more
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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See what reviewers are saying
We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... See more
Company replied
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... See more
From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful. The other people who need a mention are the two men that deliverd... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Stoke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
4.7
Excellent
1k reviews
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Excellent Delivery and in Store Service
Delivery on time, efficient and friendly. Excellent service. Customer service however, not so good as had a lot of trouble contacting them to pay the balance of the bill. Took 3 days, 2 unanswered emails, phone calls not returned or not returned until the next day the the email with the payment link, promised by their website, never received. In store service was very good and the product appears to be good. (Early days)
7 December 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa has not arrived
Sofa has not arrived. Ordered back in September was due the 28th November. no contact update from SCS. Had to go into store in Fenton Stoke-On-Trent. Staff said problems with the system still showing delivery in the past. His system had not updated. Said he would update me later..haven't heard anything yet. 6th December
6 December 2024
Reply from poltronesofà - Stoke
Good Morning Patrick,
I hope you are well and thank you for your review.
I am so sorry you are waiting on your order with no updates, I can understand how disappointing this may be for you.
I have popped an email over to our vendors team who work closely with a manufacturer for an update on this for you. As soon as we have a response, we will be in contact.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Not impressed
Not impressed! My delivery was due around the 25th november and already waited 6 weeks. Now it's the 6th December and finally got in touch with them after it saying they are having difficulties.. it has give me a delivery date after 21st December!!
6 December 2024
Unprompted review
Reply from poltronesofà - Stoke
Good Morning,
I hope you are well.
Thank you for your time leaving a review.
I am so sorry your delivery is arriving later than expected, I can understand how disappointing this may be for you.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to
socialmedia@scs.co.uk
.
Kind Regards
Tegan
Customer Experience | ScS
Sale advisor Natalie was amazing…
Sale advisor Natalie was amazing brilliant she really took care of me and gave me the best option and brilliant deal on Black Friday thank you.
1 December 2024
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great choice staff very friendly very…
Great choice staff very friendly very well looked after
3 December 2024
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great experience
Great experience. Lovely sofa and chair and fantastic delivery from Alex and Pete!
28 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great customer service from Irene from stoke branch very friendly and helpful
26 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pleasant, professional,unpressured service
It's 25 years since I last purchased a sofa. So with somewhat out of date knowledge we could have been overwhelmed with information and choice but Irene at the Stoke on Trent store was exceptionally helpful without bamboozling or pressurising us. She discussed options and finishes and helped us to select a very comfy three piece with recliners . Excellent service.
13 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
if I could give no stars I would!!
if I could give no stars I would!!! my parents bought a sofa from this company and the seating collapsed when sitting on it .we complained as my father was recently ill with Prostate Cancer and needed a good comfortable sofa to sit on , they said they needed photos we sent photos of obvious unevenness in the seating, they then proceeded to say we now need to send a technician, the technician came and said that the springs had been spaced wrong in the workshop and he will repair it and we need to get back in touch with SCS as was not fit for purpose . I proceeded to speak to SCS giving them the technicians findings The lady replied that the technicians findings were that the sofa had been damaged in the home ! absolute complete lies !!! told me one thing told them something different to suit there narrative !!! the EMMERIA GROUP were the company who I now know lied to SCS telling me one thing and them another, my parents are in there 80 s and only he sits on the sofa NO DAMAGE was made to the sofa it was incorrectly made I am now going for a chargeback from there debit card company as it was sold NOT FIT FOR PURPOSE !!!! DO NOT BUY OFF THIS COMPANY !!!! THIS WILL BE GOING ON TO SOCIAL MEDIA ALSO!! DISGUSTING COMPANY WITH THE EMMERIA GROUP TELLING THEM WHAT THEY WANT TO HEAR !!!!
13 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Good Morning Patricia,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that your parents have concerns with their furniture and that you have been disappointed in the outcome that you have received so far to this.
As we do not have your order details I am unable to advise further on this.
If you would like to send over a screenshot of your review, along with the order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
Sales assistant Irene very helpful…
Sales assistant Irene very helpful today guided me various choices much appreciated thank you Irene
6 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very efficient delivery arrived on time…
Very efficient delivery arrived on time and worked quickly. What a nice pair of polite and helpful blokes!
4 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nice polit man a very good service …
Nice polit man a very good service martin and Nathan
2 November 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fast and clean delivery
Fast and clean delivery, the lads that came were brilliant and SCS have been brilliant all the way through
31 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery OK my son in law had to help…
Delivery OK my son in law had to help me put it in position but as I am disabled it was a struggle one of the men helped take of the plastic but that was it we paid £30 for carpet protectors but have not received them
31 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Good Morning Mrs Parker,
I hope you are well.
Thank you for your review and for the feedback regarding your experience.
I am so sorry to see that you did not receive the furniture glides with your delivery and please accept my apologies for any inconvenience caused.
I can see that you have now contacted our customer support team and requested for the £30.00 to be refunded rather than have the glides posted out. This has been raised and passed to our business support team to be actioned.
Should you need any further help then please feel free to call us on 0191 7313300 and the team will be happy to assist you.
Kind Regards
Lynsey
Customer Experience | ScS
Excellent service
Excellent service, in store and on delivery.
In store - friendly and professional staff, showed us various ranges to match our needs, helped us to make an informed decision. No rush, let us take our time.
Delivery - lads were careful, friendly and professional. Installed furniture and placed it where we wanted it.
30 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Rachel was extremely helpful
Rachel was extremely helpful, left me alone until I needed her help, came around the store and pointed out all the items that I wanted information on, thanx
24 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service very friendly…
Excellent service very friendly delivery men brought it in and assembled it with no problems and they were on time
17 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
From entering the shop to delivery of…
From entering the shop to delivery of our 3 piece suite, everyone was polite and very helpful
17 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Delivery team were polite efficient professional and friendly. They brought sofa in, fitted it together, cleared up after themselves and left with a cheer wave and smiles on their faces. Thank you to Matt and Neil a credit to SCS!
12 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery of sofa
Excellent service very professional and delivery came on time Neil and Matt make a nice friendly team I would recommend
12 October 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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