Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... See more
Location
Switch locationUnit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB
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See what reviewers are saying
Shop staff were very helpful and in no way pushy about closing the sale. The sofas and chairs which we chose were delivered yesterday and are fantastic. Delivery staff were efficient and helpful - the... See more
We noticed on delivery that the sofa had a mark on the front base, we told the delivery men, and was told to get in touch with where we bought it. Which we have done and they are going to get in touc... See more
Company replied
What we enjoyed most, was the fact you're assistant greeted us on entry and did not pressure myself or my wife,and were able to select our choice. We visited swindon Branch and greeted by Alexander he... See more
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Swindon
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, United Kingdom
- 0191 731 3300
4.7
Excellent
859 reviews
Asks customers to review
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Delivered to time
Delivered to time with regular updates on progress. No issues with delivery or chosen product.
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Until this is rectified I will reserve judgement
We noticed on delivery that the sofa had a mark on the front base, we told the delivery men, and was told to get in touch with where we bought it. Which we have done and they are going to get in touch with us!
9 August 2026
Reply from poltronesofà - Swindon
Good Afternoon Jennifer,
I hope you are well and thank you for taking your time to leave us a review.
I am sorry that your furniture arrived with a mark on the front base and for any inconvenience this may have caused.
I can see that your account has been forwarded across by the Store to our aftercare team in order to contact you and discuss your concerns.
They usually contact within 3 working days so should be contacting you shortly to discuss.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Good customer care
30 July 2026
It would be great if we get the product as soon as possible. 3 months is long time to wait.
Overall It was nice.
28 July 2026
Reply from poltronesofà - Swindon
Good Afternoon Supreme,
Thank you for taking the time to leave us a review.
We're pleased to hear that you had a positive experience with us overall. We understand that waiting around three months for your new furniture can feel like a long time, and we appreciate your patience.
As our furniture is made to order, each piece is carefully crafted specifically for our customers, which means we’re unable to offer immediate delivery. This process allows us to ensure your furniture is made to your chosen specification and meets our quality standards.
We hope you enjoy your new furniture once it arrives and thank you again for your feedback.
Kind Regards,
Lauren – Poltronesofà at ScS
Social Media Team
The staff did not hassle me and left me…
The staff did not hassle me and left me alone to browse but were very helpful once I had made my choice.
31 July 2026
Lots of choice in store.
Lots of choice in store.
We were left to look around on our own
Very helpful staff quickly available to answer our queries.
28 July 2026
The staff are so friendly and helpful…
The staff are so friendly and helpful and the delivery service was very satisfactory the delivery staff were very pleasant and helpful and did a great job delighted the sofa is amazing very satisfactory
29 July 2026
Everything was great apart from being…
Everything was great apart from being given a delivery date only to have it cancelled with no explanation and then waiting weeks for it to be delivered. Shop staff and delivery guys all good.
28 July 2026
Reply from poltronesofà - Swindon
Good Afternoon Gail,
I hope you are well and thank you for your 4* review.
I am so sorry to see that your initial delivery date was cancelled.
Looking over the notes I can see that there was a delay with your furniture arriving at our Distribution Centre so this needed to be pushed back.
I can appreciate that this must have been frustrating for you and apologise for any inconvenience it may have caused.
I hope that you are happy with your new furniture now that this has arrived with you.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
Hi very helpful and informative about…
Hi very helpful and informative about the product I would recommend your store to fre
Friends and family thank you very much.
16 July 2026
Sales person was very helpful and…
Sales person was very helpful and didn't follow us around shop
21 July 2026
My delivery was late but the 2 delivery…
My delivery was late but the 2 delivery men were fabulous. I had to insist they had a cold drink! They really were concentrating on delivering and installing the furniture. They were efficient and extremely courteous.
23 July 2026
Friendly and helpful staff
Friendly and helpful staff, left us with time and space but always available to answer our questions.
21 July 2026
Lovely furniture and the men were great…
Lovely furniture and the men were great thank you very much.
23 July 2026
Everything thing from ordering to…
Everything thing from ordering to delivery was faultless
23 July 2026
great product great delivery men fitted…
great product great delivery men fitted up cleared up very professional would
recommend 100%
23 July 2026
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