poltronesofà - Swindon Reviews 

864
TrustScore 4.5 out of 5

4.6

Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB


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Rated 5 out of 5 stars

Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... See more

Rated 5 out of 5 stars

Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... See more

Rated 5 out of 5 stars

I was kept informed at all times, was able to track my delivery to my door,and at the time given. The two delivery lads were brilliant, very professional. Exceptional service.

Rated 5 out of 5 stars

Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... See more


Company details

  1. #257 of 394 best companies in Home Furniture Shop

About poltronesofà - Swindon

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

864 reviews

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4.6

All reviews

(864)

17,608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What we enjoyed most

What we enjoyed most, was the fact you're assistant greeted us on entry and did not pressure myself or my wife,and were able to select our choice. We visited swindon Branch and greeted by Alexander he was very accommodating,we recommend your store to friends. We attended your store Tuesday 2nd June

6 June 2026
Rated 5 out of 5 stars

Absolutely love my new sofa Just…

Absolutely love my new sofa Just perfect for what we after. Impressed with the huge range of styles and fabric options on all, which made it hard to choose. Ordering was quick and easy, once we had decided. Discussed the various options like gliders and fabric protection. Arrived on the day given and kept very well informed as to the time of arrival and names of the delivery crew. Unpacked and installed very efficiently.

23 May 2026
Rated 5 out of 5 stars

Very satisfied customer experience

From the moment we ordered the sofa from the showroom to the delivery day we were well informed of our orders progress via the companies website.

The sales assistant Charlotte at the store in Swindon was extremely helpful in helping us choose the correct sofa for our needs and suggested different options we had not considered.

The lead time was 4 months but a few days beforehand we arranged a delivery time that would suit us. On the day a smaller time slot was given and Aaron and Shaun phoned me and arrived promptly and set about installing our new sofa, removing all packaging and answering my questions I could not have been happier.

First class service by a first class company. Will defo consider going back for other items in the future.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice quality sofa with good delivery…

Nice quality sofa with good delivery updates up to the delivery day.
One minus mention:
At the point of ordering, I just missed out on the free delivery promo.
When I mentioned to the sales person that I would wait until another promo, they said, oh. That will not be available for some time, if at all.
Signed, and sealed, and within a few weeks, another free delivery promo!
Mmm!

20 May 2026
Rated 5 out of 5 stars

Staff

Alex was great, patient and did not rush us making the right decision. He is a true asset to your company. Previously we went to another company to have a look for our new sofa and chair and was harassed as soon as we entered the shop. We felt totally at ease with our experience with your company

14 May 2026

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