Our assistant Sandra at the Uddingston (Birkenshaw) branch, allowed us time to browse before approaching us to ask if we required any help. She went through the numerous furniture options avai... See more
Company replied
Birkenshaw Industrial Estate, Rannoch Road, G71 5PR Glasgow, Lanarkshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our assistant Sandra at the Uddingston (Birkenshaw) branch, allowed us time to browse before approaching us to ask if we required any help. She went through the numerous furniture options avai... See more
Company replied
This was my second visit to the Uddingston store and was warmly greeted by the same lady who spoke to us a few months previously. She remembered us and knew exactly what I had look at and wanted. S... See more
Jason was very helpful and explained and let us see the various materials and leather that were available. He then offered us a drink and gave us time to take a look around the showroom and we saw a... See more
We were served today by the lovely Ian. He welcomed us and showed us around a few different sofas and talked to us about the differences and the offers. He was very helpful, in fact so lovey that we c... See more
Written by the company
Written by the company

Birkenshaw Industrial Estate, Rannoch Road, G71 5PR, Glasgow, Lanarkshire,, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my second visit to the Uddingston store and was warmly greeted by the same lady who spoke to us a few months previously. She remembered us and knew exactly what I had look at and wanted.
She was extremely friendly and knowledgeable and certain asset to your store
Very happy with experience. However the insurance is very steep.
Sandra who assisted us was very friendly and helpful .Her knowledge on suites was exceptional .
Jason was very helpful and explained and let us see the various materials and leather that were available. He then offered us a drink and gave us time to take a look around the showroom and we saw a couple we were interested in and he completed everything for us. I will recommend him and your company to family and friends
The salesman Andy was brilliant with me explaining everything to me ,and made me very comfortable 😀
Our assistant Sandra at the Uddingston (Birkenshaw) branch,
allowed us time to browse before approaching us to ask if we required any help.
She went through the numerous furniture options available and fabrics and any discounts. Efficient, helpful, unobtrusive and very pleasant.
Very happy with the service

Reply from Poltronesofa - Uddingston
The staff member who helped me was exceptional with his advice and attention the only downside was the unexpected delivery date which is almost three months which I feel is far too long to wait for the sofa I have ordered I would have a further two sofas if the time was more acceptable
The first delivery date got cancelled, I then waited weeks for the next date, the 2 men arrived and could not get it in my house, I got another date the next week and the same men turned up and couldn’t get it in my house again, then another week different men arrived and got my sofa in, I had to take 4 holidays off work to be in for the delivery. I got charged for gliders that never got delivered, I got charged for the warranty that I didn’t want, I’m still waiting for these to be refunded, I wish I had went to a different and bought my sofa

Reply from Poltronesofa - Uddingston
Excellent Customer service, very knowledgeable and allowed us to make our own decisions without being pushy. So glad we picked the store to purchase our sofa.
Excellent customer service from Charles who was very friendly and helpful.
Great service by Jason, gave us lots of time to decide and helped us narrow down options. Never felt rushed or pressured.
From entering the department store to meeting the assistant ROB to selecting my new sofa it was very relaxing we were offered a cold drink which was much appreciated a very nice experience.
21 week wait - 4 cancelled delivery dates… no correspondence except text to cancel. Eventually got my order late & chair had to be reported to aftercare as it’s not been finished properly. Unfortunately I had to go back as I wanted occasional chair in same fabric however after that gets delivered I would not use this company again.

Reply from Poltronesofa - Uddingston
Very warm and friendly welcome from all the staff, special mention for Andrew, thankyou.
Charles was very welcoming when I entered the store He was very helpful and explained all the options available to suit my needs in terms of Fabrics Style, and Sizes that would best suit my room size and accommodate my pet I am very happy with my choice of suite
Excellent customer service, very knowledgable and nothing was too much trouble
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.