Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... See more
Company replied
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
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See what reviewers are saying
First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more
The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tra... See more
The crew was lovely a little late than scheduled, but no worry’s , the zip was broke underneath the sofa , didn’t come with screws for the support leg which my husband had to supply, bit apart from t... See more
Company replied
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
4.6
Excellent
1k reviews
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It took a while for a delivery date but…
It took a while for a delivery date but the procedure was straight forward
2 July 2026
Customer service 🤩
Welcoming, friendly service from Susan. Extremely helpful and great experience.
1 July 2026
Great service from start to finish
Great service from start to finish. Susan was so helpful and informative.
27 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Wakefield
Good Afternoon Mr Cassar,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with in store and were happy with the service.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
Both men were very professional
Both men were very professional, polite and friendly, and answered any question I asked them ,they were fast ,they made it look very easy ,I'm very pleased with everything.
26 June 2026
Great experience your staff were very…
Great experience your staff were very helpful indeed
25 June 2026
“Manny”
“Manny” in the shop was so knowledgeable and personable. He is a great asset to your company
23 June 2026
Delivery guys very good
The sofa is very comfortable. The delivery guys were very friendly and professional
19 June 2026
Reply from poltronesofà - Wakefield
Ciao Mr Lee,
I hope you are well and thank you for your review.
I am pleased to see that you are happy with your sofa and found the delivery team to be friendly and professional.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
We enjoyed our experience with your…
We enjoyed our experience with your colleague who was very nice and helpful thank you for your help and time from Mr Dean Gregory
16 June 2026
The lady who severed us was first class…
The lady who severed us was first class we got amazing service whould recommend any one to shop there and the sofers which we brought two are just amazing love the Italian look they will go fabulous in are home when delivered in sept 👍
18 June 2026
Lovely Staff
The store has a really nice feel and smell, staff are very helpful and friendly and find the perfect furniture!
16 June 2026
The staff made us welcome and was very…
The staff made us welcome and was very helpful,they helped us to choose the right sofa bed.
16 June 2026
Always feel very comfortable visiting…
Always feel very comfortable visiting SCS staff can't do enough for you I visited on 7th June and a very lovely young lady delt with my purchase x
11 June 2026
Communication pre delivery excellent
Communication pre delivery excellent. The delivery went smoothly and the guys were brilliant. Thoroughly recommend.
12 June 2026
Warm welcome left us to view the sofas…
Warm welcome left us to view the sofas but was available to answer our questions
9 June 2026
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