Visited Waterlooville branch for our sofa. All staff extremely knowledgeable, friendly and helpful. Jake helped us with picking the colour and fabric and was very friendly and his advice was spot on.... See more
Location
Switch locationUnit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB
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We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... See more
Product range and helpful and knowledgeable staff .We were served by Ryan at Waterlooville who was excellent and gave honest opinions .
Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... See more
Company replied
Company details
- #255 of 397 best companies in Home Furniture Shop
About poltronesofà - Waterlooville
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, United Kingdom
- 023 9224 7950
4.7
Excellent
2k reviews
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The assistant was very patient,and…
The assistant was very patient,and helpful.
I really appreciated his help.
14 July 2026
Service was really good
Service in the shop was really good, delivery was in plan. Delivery was well tracked and they were extremely efficient
11 July 2026
In store staff were very friendly and…
In store staff were very friendly and didn’t rush us.
Good communication, prompt delivery. Very efficient delivery men. Very pleased with the sofas.
14 July 2026
Great service in the shop
Great service in the shop, very good experience knew what they would talk about. Then everything just fell into place and went very well and arrived on time would recommend
11 July 2026
Very good very honest about the…
Very good very honest about the furniture and very helpful
14 July 2026
Wonderful service
Wonderful service. Delivery men turned up right on time and everything ran smoothly. Friendly staff from booking the suite till delivery.
12 July 2026
May use AI-assist with repliesRead more
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the customer service was good and there…
the customer service was good and there was a varied no of products to view, however the delivery time is ridiculously long .
7 July 2026
Reply from poltronesofà - Waterlooville
Good Afternoon Raymond,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you were happy with the service from the team in store however I am sorry that the delivery is longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead time that we provide.
Once your furniture is ready for delivery we will contact you with the first available delivery date.
Thank you very much for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofa new sofa
Very nice guys and did a good job even though they were supposed to arrive between 1pm & 2pm according to the e-mail, they arrived at 4pm. But am happy with my new sofa.
11 July 2026
Reply from poltronesofà - Waterlooville
Good Afternoon Beryl,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you were happy with the service from the delivery crew.
In regards to the times we do advise that any timeslots are estimated as they can come across unexpected delays.
I am sorry for any inconvenience that this may have caused.
Its great to see that you are happy with your new sofa and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Updates on delivery status sent…
Updates on delivery status sent regularly as well as a phone call.
Very good service
11 July 2026
Very helpful staff
11 July 2026
Very helpful staff, and the lady who dealt with me was very informative.
Very helpful staff,
7 July 2026
Very friendly people,and very helpful…
Very friendly people,and very helpful could not do enough for you.
10 July 2026
A first class buying experience.
My wife and I were greeted by Jess. She was polite and friendly, patiently answering all our questions. There was no pressure to buy and she was understanding when we said we'd go home and think it over. When we went back 2 days later, Jess took the trouble to show us the sofas we liked and all the options for it. She fully explained the price and extras available. All in all, a first class buying experience.
4 July 2026
Brilliant service
From Marcus at your waterlooville branch who assisted my choice to the two delightful men who delivered and set my sofa up its been trouble free and positive
7 July 2026
The delivery drivers were very polite…
The delivery drivers were very polite when they delivered my sofa and footstool. They took away all the wrapping from the sofa with them.
3 July 2026
Excellent service from start to finish
Excellent service from start to finish. I would definitely recommend the company
4 July 2026
Extremely helpful staff
We found all the staff to be particularly helpful when we had a problem in wanting to amend our order having reconsidered we found we couldn’t fit the larger sofa in and thankfully the staff managed to change the order for us for which we are extremely grateful and I’d like to say that the staff at Waterlooville are an asset to your company and we’d certainly consider using you again.
30 June 2026
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