I recently had a fantastic experience at the SCS Lakeside store. The service was excellent – the advisor took time to explain all the sofa options clearly, pointing out which additions would be worthwhile. They were also very helpful in suggesting colours that matched and complemented the sofa’s design and style.

The delivery team were equally impressive. They phoned a few days beforehand to confirm the delivery, and on the day, they arrived early but were happy to wait. They began unloading onto the drive, which made moving everything into the final room much quicker and easier. Overall, a smooth and professional experience from start to finish.

Excellent range of well made, quality sofas combined with knowledgeable and attentive staff.

Staff was fantastic and friendly and great service.

Great service, cliff was friendly funny and proffessional

It was great staff were helpful and smile on face they describe everything available there

We visited your store in Lakeside on Friday 15th May, we were left to freely browse the furniture. We were not pressured by the staff as we browsed which was really nice, as some stores are on you as you walk through door. When we decided to purchase one of your beautiful sofas a 3 and a 2 seater your members of staff named Jordan was most helpful, pleasant and gave us lots of information which was very helpful. He truly is an asset to your team. Thank you very much Jordan.

Made very welcome. had Jordan assist us who was excellent. Very knowledgeable and very helpful.
I did mention to the store manager it would be helpful after paying for the sofa if we could of had a small swatch of the colour we had chose. Would help when purchasing curtains/cushions etc. Just a thought. Overall was excellent service. Thank you

Staff in outlet very helpful and delivery spot on very clean tidy and nothing read too much for them 👍

Very good customer service

We recently purchased a sofa and we could not be happier with the entire experience. From the moment we arrived at the showroom, we were treated exceptionally well. Zee made us feel truly welcome, offering us recycled bottled water and thoughtful gifts that made our visit even more special. It was a lovely personal touch that really set the tone for the whole experience. Zee went above and beyond to help us find exactly what we were looking for. Zee was knowledgeable, attentive, and genuinely passionate about making sure we left satisfied. Truly outstanding customer service.

As for the sofa itself, it has exceeded every expectation. The comfort is incredible and perfect for relaxing after a long day. It looks absolutely stunning in our living room. The style and appearance are exactly as described, and for the price, it represents fantastic value for money. We honestly could not have asked for more.

Very nice delivery and set up team. Simon was wonderful. Everything went smoothly and I am delighted with my new sofa.

Jason and Jacob came to deliver the sofas, they are very professional, lovely young men, they just got on with job. I am very impressed with their service

The sales person was very helpful and polite he explained everything regarding the furniture,We had a 3 piece suite from your shop few years ago and was extremely pleased with it so we are sure we will not be disappointed with our recent purchase. Thankyou

We were made very welcome as we walked in the door. Cliff was the person who we spoke to at Thurrock store. He asked what we were looking for and gave us some ideas but left us alone to browse? Cliff then came back to see how we were getting on. We were very impressed. Great customer service

Good product and information/advice from staff

Member of Staff was very helpful and answered all my questions

We were very welcomed, very well assisted. The answers to our questions were satisfactory. He did explained in details every questionasked. We were all happy every step of our walk in the shop. Thanks to you all excellent staffs

The service was good, professional and efficient. The gentleman cliff who was extremely knowledgeable and very helpful with my purchase. He listened my request a and the type of sofa I was after and listen to my daughters questions so we were all on the same page. Very polite, helpful and pleasant employee. He is a credit to SCS.