poltronesofà - West Thurrock Reviews 

2,233
TrustScore 4.5 out of 5

4.6

Lakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from start to finish. We sat down with Raj but to be fair all your other staff was very good too. Ended up buying 2sofas now just waiting on them being delivered. Thank you all for a... See more

Rated 5 out of 5 stars

The delivery men were very polite They arrived on time and were very efficient, clearing up after the had finished installation and I would be glad to see them again if I bought from you again. Than... See more

Rated 4 out of 5 stars

The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more

Company replied

Rated 5 out of 5 stars

Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furn... See more


Company details

  1. #253 of 399 best companies in Home Furniture Shop

About poltronesofà - West Thurrock

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom

  • 01708 685560

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,233)

16,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Care Pack Not Delivered

Sofa delivered on time so all good there. The care pack was not delivered however. We have asked the showroom to contact the warehouse but have not heard back as to how and when we might receive it.

30 July 2026
Rated 4 out of 5 stars

Very good the two men that delivered…

Very good the two men that delivered the furniture were very helpful and professional

24 July 2026
poltronesofà - West Thurrock logo

Reply from poltronesofà - West Thurrock

Good Morning Paul,

Thank you for your time today, it was really lovely speaking with you.

We are pleased that you did have a positive experience and thank you again for your feedback, this will be passed on to the relevant teams.

We hope that you continue to enjoy your new furniture.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

All good

All good . But no elite care kits were sent with the new furniture .

24 July 2026
poltronesofà - West Thurrock logo

Reply from poltronesofà - West Thurrock

Good Afternoon

Thank you for leaving us a 4* review

I am sorry that your care kit was not received at time of delivery

I have checked your account and can see that an email has been forwarded to the Distribution Centre for your area in order to chase this for you

If you require any further assistance please do not hesitate to contact us on 0191 731 3300

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Great service

Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.

16 July 2026
Rated 5 out of 5 stars

Fantastic

Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.

18 July 2026
Rated 5 out of 5 stars

I had a really great experience there

I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming

17 July 2026
Rated 5 out of 5 stars

Will definitely recommend!

Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.

16 July 2026
Rated 5 out of 5 stars

Comfy and worth the wait

Delivery was an hour earlier which was great the young man was a wiz at setting up the sofas and situation them where wanted them he also tested all recliners to make sure they were working OK.
The sofas themselves are comfy but hard to get use to for my hubby who can't sit sill feet up feet down sit in slouch etc haha all in all we are happy and I find them very comfy as I have issues with my vack so these are perfect for me it was were waiting three months for them to be delivered

14 July 2026

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