Poltronesofa - Wolverhampton Reviews 1,205

TrustScore 4.5 out of 5

4.5

Unit 3 St John's Retail Park, 0, WV2 4SJ Wolverhampton, Staffordshire,, GB


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Rated 5 out of 5 stars

Text message a week ago advising of delivery date. Text on Tuesday afternoon advising delivery between 0700 -1200. Text 0630 yesterday advising delivery between 0815 and 0845 and advising guys names.... See more

Rated 5 out of 5 stars

Rav in Wolverhampton was excellent just the right balance of interest, providing information and support and giving us time to look around and consider. We approached him to order and he went through... See more

Rated 5 out of 5 stars

A lovely warm welcome as soon as we entered the store. The lady explained the system of colour coded tickets and offered help or I could browse. I took her up on offer of help. After explaining my... See more

Rated 1 out of 5 stars

Your branch manager in the Wolverhampton shop was extremely Rude not listening to our concerns, We left with a bad experience, although we bought a sofa from the Shop l will not be recommending... See more

Company replied


Company details

  1. #252 of 398 best companies in Home Furniture Shop

About Poltronesofa - Wolverhampton

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Unit 3 St John's Retail Park, 0, WV2 4SJ, Wolverhampton, Staffordshire,, United Kingdom

  • 01902 878460

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Rated 5 out of 5 stars

Excellent service

Text message a week ago advising of delivery date. Text on Tuesday afternoon advising delivery between 0700 -1200. Text 0630 yesterday advising delivery between 0815 and 0845 and advising guys names. Phone call at 0715 advising would be here at 0815 and they arrived then. Didn't take long for them to deliver and assemble furniture. Excellent service.

11 June 2026
Rated 4 out of 5 stars

Corner Unit…

Not informed about £100 for different colour fabric than the one on show.

20 April 2026
Poltronesofa - Wolverhampton logo

Reply from Poltronesofa - Wolverhampton

Ciao Susan,

I hope you are well and thank you for your review.

I am very sorry to see that you were not provided will all relevant information for your order when this was placed in store.
We do expect that the team discuss this on the day and ensure that you are informed, please accept my apologies that this was not the case.
Rest assured that I will pass on your comments to the store, to help us improve moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Still waiting for delivery, 4 months waiting so far

We ordered 2 sofas on 16 February, advertised as 14 days delivery. It is now 4 June AND STILL NOT DELIVERED

16 February 2026
Unprompted review
Poltronesofa - Wolverhampton logo

Reply from Poltronesofa - Wolverhampton

Ciao Sally,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to read about the delay in your delivery and can completely understand your frustration.

This is certainly not the experience we want our customers to have, and we apologise for the inconvenience and disappointment caused by the extended delay.

I have passed on your details to the store and asked that they reach out to discuss this further.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Your branch manager in the…

Your branch manager in the Wolverhampton shop was extremely
Rude not listening to our concerns,
We left with a bad experience, although we bought a sofa from the
Shop l will not be recommending this
To friends or family.

21 May 2026
Poltronesofa - Wolverhampton logo

Reply from Poltronesofa - Wolverhampton

Ciao Mr & Mrs Basra,

I hope you are well and thank you for sharing your feedback.

I am sorry to read about your experience in our Wolverhampton store and that you were disappointed regarding the service received from the manager. We understand how important it is for customers to have a positive experience and apologise that this has not been the case for yourself.

I will ensure that your feedback is passed on to the store, to help us improve on our service moving forward and again I apologise that we did not meet your expectations on this occasion.

Thank you for your order with us and we hope that you will be happy with your choice on arrival.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent customer service

The Store people were very welcoming and explained
a few things to you before you looked around.
and the gentleman that looked after me was great
informative took me through the sale of the sofa I
liked I would advise anyone to come and shop for there new sofa here.
Happy Customer

28 May 2026
Rated 5 out of 5 stars

A lovely warm welcome as soon as we…

A lovely warm welcome as soon as we entered the store. The lady explained the system of colour coded tickets and offered help or I could browse. I took her up on offer of help.
After explaining my needs we quickly found a beautiful sofa perfect for me. She showed me alternatives both in price and comfort but I bought the one I felt most comfortable for me.
She explained the extra 5 year cover and as a grandma and pet owner I decided it was worth the extra to protect my sofa from any accidents. I was offered a drink of bottled water which I accepted and gifted a free tote bag too. My entire experience was calm informed and friendly. Highly recommend the Wolverhampton store.

27 May 2026
Rated 5 out of 5 stars

Rav in Wolverhampton was excellent

Rav in Wolverhampton was excellent just the right balance of interest, providing information and support and giving us time to look around and consider.
We approached him to order and he went through our options and then protection etc but at no point did we feel any pressure. We left checked our sizing then rang and confirmed the order over the phone. Such a lovely chap can’t recommend enough! Thanks Rav xx

22 May 2026
Unprompted review
Rated 5 out of 5 stars

A great sofa

A great sofa. Delivered yesterday and exactly as I was expecting. Was told when I ordered it there would be roughly a three month wait and that was spot on. Very happy with it

19 May 2026
Rated 5 out of 5 stars

As soon as we walked into the store

As soon as we walked into the store, we got a super greeting. The advisor was friendly & professional, she listened to what we were after & showed us several options. She was knowledgeable about the products & was not rushing us in our choice.
The whole process of the purchase was quick & painless.
We even got a tape measure & tote bag for free!
Just hope that the leather recliner comes on time & is up to standard. Should arrive in around 10 weeks time. So can’t comment on the chair yet.

7 May 2026

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