poltronesofà - York Reviews 

1,181
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We were looking for a small power recliner sofa and the York store had a wide range available at various prices depending on the material chosen. The fabric options and design configurations were expl... See more

Rated 5 out of 5 stars

No pushy sales person we were given time to consider our purchase. The information given to us was clear and concise and helped us make our final decision.

Rated 5 out of 5 stars

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more

Rated 5 out of 5 stars

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up comin... See more


Company details

  1. #258 of 397 best companies in Home Furniture Shop

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,181)

17,870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience

Really good experience. Lee made us very welcome when we entered the store, there was no hard sell just helpful advice. When we returned to the store to purchase Andrea handled our sale and was really helpful. All in all it was a great buying experience and would highly recommend.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Good sales experience

Visited many sofa stores in the area on a recon mission a week before and found the sofa we wanted there, George was helpful and very knowledgeable about the sofas and we didn't feel pressured to buy on our first visit. Came back the next week and and George greeted us again remembering which sofa we wanted and helped us through the process of choices. George is a credit to the store and with his friendly customer service and relaxed sales technique

8 June 2025
Unprompted review
Rated 5 out of 5 stars

New 3 piece suit

The whole experience was very positive The salesman was friendly,very well informed and answered all our questions. The suite arrived on time and the 2 delivery men were polite, friendly and efficient

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant store experience

Went into the Clifton moor store in York to look for some new chairs and Lee was excellent he listened to what we wanted and offered us some great advice and recommendations without been pushy.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Super star Lee.

Lee made the process super easy, he was patient with us while we took our time to decide the right colour for us and was super helpful in choosing the correct finance plan to meet our needs. Would highly recommend!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

SCS Clifton moor York

We went into SCS Clifton moor York, after visiting a couple other sofa shops and we were greeted by Rob who was friendly but not pushy like many other salespeople. We explained what we were looking for and he showed us several great options and gave genuine advice. We came away with just what we wanted for a great deal. Would always recommend, and ask for Rob!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lee

Excellent service from Lee who was very friendly and helpful, gave the right amount of information and options, but also gave us space and time to talk by ourselves and make the right decision.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service from Lee

Just bought our first sofa from Scs. Lee gave us great service. He was great help with making sure we were 100% happy. 10/10 service. And must add its the best smelling/clean shop we’ve ever been in.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service - York Clifton Moor store - Wayne

Wayne was welcoming and knowledgeable. Wayne helped by offering useful information, but without interfering, giving me chance to look round the store at my leisure. I appreciated the information Wayne provided, as this helped me narrow down the various product options. Wayne was calm, polite and happy to help with any questions, kindly explaining anything required. Wayne listened to my requirements and gave helpful information based on that, rather than making recommendations which weren’t in line with what I’d asked for (which I’ve unfortunately had elsewhere). Without being intrusive, Wayne offered to show me how the various chairs and sofas worked and what they could do, which I appreciated as there are new features since I last looked. At the end of my first visit, Wayne put together a quote and I was able to go away and think about it. I asked for a follow up call to go through the final option and Wayne was happy to arrange this with me around my work. I then went back in to store on a second visit to place the order. Wayne made sure I was happy with all arrangements and went through everything without any pressure. I had a pleasant, positive and stress free experience from start to finish. I have ordered a sofa and chair and feel confident they’re the right ones for me. I would definitely recommend.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from beginning to end

Myself and my partner attended ScS York looking for a new sofa for our new house, the choice was extensive but was approached by Wayne, he was extreamly attentive yet not intrusive, he helped us pick out the ideal sofa and chair and the colour, in total spending about 2 hours woth us over two days. The entire process of purchasing it was explained well reducing any stress of payments, excellent customer service. Fast forward 12 weeks when it was due to be delivered, Dave and Melvyn arrived and were very helpful, both the chair and sofa were large and they were able to ensure that no accidental damage was caused, which none was due to the size. All in all a brilliant delivery. Would highly reccommend ScS York, Wayne, Dave and Mervyn. Thank you.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, friendly, patient and gave good advice, especially George. Andrea lovely and chatty. Would highly recommend please visit the store .

27 May 2025
Unprompted review
Rated 5 out of 5 stars

ScS at Clifton Moor I highly recommend

ScS at Clifton Moor I highly recommend.
Store Manager Andrea went beyond helping us.
Moving future around, answering so many questions with a smile.
Thank you Andrea and looking forward to delivery of our four swivel leather chairs.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience in York

Really good experience in store in York with Wayne. Helped us pick the right colour and fabric style. Explained everything in detail- really smooth buying experience!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

New sofa

Andrea the store manager served us and was outstanding very understanding about what we required and put a lot of effort in getting us the right sofa

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend ScS enough

Cannot recommend ScS enough, especially Andrea! Great service from start to finish! Very happy with our new sofa and can’t wait to have it delivered! Anyone looking to buy a sofa I’d definitely recommend going here!

17 May 2025
Unprompted review

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