Accepted my order, took payment, then informed me they could not copy the key.

Reply from SDS London Ltd
Hi Paul,
Thank you for your feedback. We're sorry that your experience did not meet your expectations.
Additional Banham keys can only be ordered at the same time as purchasing a new lock. Unfortunately, once a lock has been despatched or if it was purchased previously, we are unable to supply additional keys. Any future key copies must be obtained directly from Banham using the Key Registration Card supplied with the original lock.
We appreciate that this may have caused frustration, and we're sorry for any inconvenience. We have taken your feedback on board and will continue to review our website to ensure these restrictions are as clear as possible before an order is placed.
Kind regards,
Samantha Thatcher
