Sealed Units Direct Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide continuous updates, friendly communication, and dedicated support throughout the entire ordering and delivery process. Consumers consistently note that deliveries arrive promptly on schedule, and the custom glass panels fit perfectly while maintaining outstanding product quality. Some people were satisfied with the online platform, mentioning that the company website is very straightforward, user-friendly, and extremely easy to navigate when placing new orders. Buyers also appreciate the highly reasonable pricing options and the prompt assistance received from customer service when needing to adjust specific measurements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and attentive... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided, highlighting an... See more

Product

Reviewers highlight positive aspects of product quality, noting that the units arrive made to exact... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more

Company replied

Rated 5 out of 5 stars

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more

Company replied


Company details

  1. Glass repair service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(161)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

I had been dealing with a separate…

I had been dealing with a separate company who have the last word of this companies name different, they cracked 4 of the 14 panels I bought from them on the delivery van. They also took almost a month to deliver.

This company was so refreshing to deal with! Super fast delivery, great quality units and carefully hand delivered.

I wish that you guys wrapped the edges of the glass with tape, that's my only comment. Please do!

Vicki was amazing to deal with, a real credit to the company.

11 March 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your detailed feedback. We’re delighted to hear you were pleased with the quality and delivery, and that Vicki provided excellent service. We also appreciate your suggestion regarding edge protection and will take this into consideration.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

A Good Firm to deal with

It was very helpful to talk to Vicky on the phone. She organised the order and the delivery and all went extremely well. Thank you very much.

16 March 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

We appreciate your kind feedback. We’re pleased to hear that Vicky provided helpful assistance and that your order and delivery went smoothly.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Vicky was so helpful and communication…

Vicky was so helpful and communication was great,highly recommend

13 March 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind feedback! We're so pleased to hear Vicky was helpful and kept communication clear throughout. We really appreciate your recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

An excellent company with an excellent service.

An excellent company with an excellent service.

Superb communication with Vicky throughout the ordering process.

Excellent product, excellent value with free delivery! What's not to like?

Would definitely recommend them.

13 March 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the fantastic feedback! We're delighted to hear you were happy with the service, communication from Vicky, and the value of our products. We really appreciate your recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Superb service from Sealed units…

Superb service from Sealed units direct.Ordered double glazed units online to replace a few misted ones in my conservatory.Vicky was great keeping me up to date on what was a very quick delivery.would definitely recommend.

5 March 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re glad you were happy with the quick delivery and service. Vicky will be pleased to hear your kind words. We really appreciate the recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very pleased with my order of 18units…

Very pleased with my order of 18units of glazing. All accurate and delivered to zone 3 (far away) safely. Vicky was very helpful with communication and pleasant to deal with.

5 March 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the lovely feedback! 😊 We’re really glad your units arrived safely and that Vicky was helpful throughout. We appreciate your support!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

great product,great price,prompt…

great product,great price,prompt delivery and excellent communication from Vicky throughout.
would happily recommend

4 March 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you so much for the lovely feedback! 😊 We're really glad you're happy with the product and service. I’ll be sure to pass your kind words on to Vicky!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Maisie was friendly and helpful

Maisie was friendly and helpful. Competitive price. Free delivery. Nice product, well made to my specification and drawings that I sent them.

3 March 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your lovely feedback! We're so pleased to hear Maisie was friendly and helpful, and that you’re happy with the price, free delivery, and the finished product made to your specifications. We really appreciate your support!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent experience

Vicky managed to get me great price for a sealed unit following a mistake I made with my original order. She also contacted me by phone to let me know the date the unit would be delivered. Much appreciated.

27 February 2026
Unprompted review
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Reply from Sealed Units Direct

Thanks for your kind words! 😊
We’re glad Vicky could help and keep you updated. We really appreciate your support of Sealed Units Direct!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and excellent communication

I needed two units of different sizes. The website is easy to use and the communication is excellent. Vicky was great with updates and the organisation of the delivery. Their delivery man was an excellent chap too! I would definitely recommend Sealed Units Direct. Many thanks.

3 March 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much for your kind words!
We’re delighted to hear you found the website easy to use and that the communication and delivery met your expectations. I’ll be sure to pass your lovely feedback on to Vicky and the team.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

I am a novice and only have a limited knowledge

I am a novice and only have a limited knowledge regarding double glazing. I phoned Sealed units direct. Not expecting the responce I received. I explained what I wanted to a sales person, "Vicky" that was the start of an easy progression. Vicky took over adviced me and help compleat my order. The units ordered were deliverd as arranged and on time. When this part of my task is compleated I will be ordering more glazing units

2 March 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your wonderful feedback! We’re so pleased Vicky was able to guide you through the process and make everything easy from start to finish. It’s great to hear your units arrived on time, and we look forward to helping you again with your next order 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very good company with excellent…

Very good company with excellent service. Vicky made ordering my units very easy, she was very helpful. Have used the company previously and was happy to order from them again. Would highly recommend them

24 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re so pleased you enjoyed our service again, and Vicky will be delighted to hear she made the process easy. We truly appreciate your recommendation 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

From placing my order until delivery…

From placing my order until delivery the service was first class, even received a phone call from Vicky the date before delivery to check some one would be home.

26 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much! We’re thrilled you had a first-class experience, and Vicky will be glad to hear your feedback 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service / good pricing and…

Excellent service / good pricing and Vicky is the bizness.

23 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the fantastic feedback! We’re so glad you’re happy with the service and pricing.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Simple way to order replacement…

Simple way to order replacement windows, informative and easy process, thank you Vicky and team for the great communication and excellent support!

18 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much for your kind words! We’re thrilled to hear the process was simple and informative for you. I’ll be sure to pass your thanks along to Vicky and the team — they’ll be delighted to hear this.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

So easy to order from this company.

So easy to order from this company.
Found this company on the WEB and gave them a call to ask a few questions. I spoke to very helpful lady called Vicky. She guided me through the whole of the ordering process and assuring me about the leaded stripe on the window. Ordering on-line using their order page was very easy and fool proof. Completed the order and made payment. As per their advertising regarding delivery sure enough 10 days after my order the sealed unit arrived to my home by their own delivery people. A first class service. Would highly recommend.

9 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much for your kind words!
We’re thrilled you found the process easy and that Vicky was able to help. Delighted everything arrived on time too.
We really appreciate your recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Mind blowingly good service and…

Mind blowingly good service and competitive price!
Vicky was awesome and went above and beyond to help with last minute changes to my order.

19 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much for the wonderful feedback! We’re thrilled you had a great experience, and we’ll be sure to pass your kind words on to Vicky. We appreciate your support!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service

Website easy to use and simple to understand. Good pricing and short lead-time to delivery. All enquiries handled promptly and courteously by Vicky. Would order from them again without hesitation.

16 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the lovely review! 😊 We’re so pleased you found the website easy to use and that Vicky was able to assist you promptly. We really appreciate your support and look forward to helping you again!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Ordered a double-glazed units online and…

Ordered a double-glazed unit online and realised I needed to change the delivery address last minute. Contacted customer service and Vicky sorted the change immediately, no fuss at all. Units arrived on time, perfect condition, excellent quality. Really impressed with the helpfulness and speed — highly recommend!

12 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the great feedback! 😊 We’re so glad Vicky could quickly sort the address change and that your units arrived on time and in perfect condition. We really appreciate your recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent Company

I wanted a single double glazed window made for a project I was doing on my boat. I used Sealed Units Direct as I found they were a local company to myself based in Essex.
It was easy to order on the website.
Then from start to receiving it I was kept informed of the progress. Quick turnaround time. Delivery was at a time and date convenient to myself and the driver informed me before hand of his arrival.
Th unit was of excellent quality and fitted perfectly in place.
I highly recommend this company to anyone needing double glazed windows and will be definitely using them again.
A big thank you to Vicky for all her help an asset to your company.

11 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your fantastic review!
We’re so pleased everything went smoothly and that the unit fitted perfectly for your project. Vicky will be delighted to hear your kind words — we’ll be sure to pass them on.
We really appreciate your recommendation and look forward to helping you again!
Many Thanks
Sealed Units Direct

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