My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a sealed unit from here and it was very straight forward. However after I installed it and removed the labels from the glass i noticed it had a couple of scratches. I emailed them to tell them and they contacted me quickly to resolve the issue. Maisie was very helpful, she organised a replacement immediately without any fuss and she kept me updated with the progress of my replacement. It arrived today spot on with no issues. A big thank you to Maisie for being so polite and understanding and helpful. Makes a change to have a company who rectifies issues without having to jump through hoops.
Well done Maisie 👍

Reply from Sealed Units Direct
Nice, easy to use website and very competitive pricing. Despite the great website I managed to make a mistake with my order and made contact to request a change. Vicky called me straight back and managed to get my mistake corrected - great customer service! Delivery was no hassle and within the quoted timeframe. Will 100% use these guys again. Thanks Vicky!

Reply from Sealed Units Direct
Excellent, great product, very helpful and pleasant to deal with, delivered on time, sizes prefect. Highly recommend. Brought 9 units so far placing order for another 8.
John, Northampton.

Reply from Sealed Units Direct
Unit was well priced and arrived when expected. Fits well and quality seems good. Good comms from the team. Would use again.

Reply from Sealed Units Direct
Fantastic service from start to finish. Was very easy to order on their website. Once ordered was kept up to date with the order process and the day before received a call from Vicky to advise us of the delivery date. We had a couple of technical queries and she was able to answer these for us too which helped greatly.
Delivery drivers were excellent and arrived in Derbyshire before 8.30 am despite the overnight snow.
Would highly recommend this company for the quality of service received which was excellent from start to finish.

Reply from Sealed Units Direct
I would recomend this company for the speed in manufacture and delivery of the seal unit, I would olso like to thank Vicky Neal for dealing with the delivery

Reply from Sealed Units Direct
The website was easy to navigate, order the sealed unit I needed and pay. This was the first time I had attempted to replace a 'blown' double glazed unit as a DIY job so was a bit anxious. I measured the unit and then ordered. 12 days later I received a call from Vicky, who was very friendly and helpful, to let me know the unit would be delivered the following day which it was. I fitted that afternoon and the window looks great. I would definitely use this company again.

Reply from Sealed Units Direct
All arrived, in good time, in good condition and to specification.
The extra follow up from Vicki to ensure satisfaction is a great touch too. Would absolutely recommend

Reply from Sealed Units Direct
From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky who took payment and placed the order.
The units were delivered 10 days later, millimeter perfect.
I would highly recommend Sealed Units Direct. Great customer service and a product to match.
Many thanks to Vicky.

Reply from Sealed Units Direct
Excellent product and very good value for money. Vicky very helpful after I had provided the wrong dimensions and replaced the wrong unit with a large discount. Highly recommended.

Reply from Sealed Units Direct
From the outset our interaction with the company, and Vicky in particular, was very positive in spite of our somewhat complex request.

Reply from Sealed Units Direct
Great service and communication from Vicky, we will be getting more orders from here for future projects.

Reply from Sealed Units Direct
I was able to obtain a competitive quotation on line, order and pay for it easily and without fuss.
The units were delivered promptly and without issue
The quality of the units exceeds that of other manufacturers I have used in the past.
Vicky’s customer support was excellent, she organised delivery and contacted me to advise on the date, received an email to ask if everything had been delivered and was I happy.
Excellent all round and I will recommend their service to others.

Reply from Sealed Units Direct
Stumbled across these guys searching for replacement double glazing panes. Glad I stopped, as prices were great value. As this is DIY do double check how to measure. I would 100% buy again from Vicky and the team again.

Reply from Sealed Units Direct
Not often you find the best price also combined with a quality product and top service. Special thanks to Vicky who was very helpful throughout and also followed up to check everything was in order. I don't order glass that often but will certainly recommend.

Reply from Sealed Units Direct
It's all so much better with nice people!
Great experience both with Vicky on the phone and the delivery staff when my sealed unit arrived.
Prices are great and I can't fault the quality.

Reply from Sealed Units Direct
I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality.
Vicky called me to confirm delivery, called me to remind me and also messaged me after delivery to check everything was good. Really happy with Vicky and Sealed Units Direct

Reply from Sealed Units Direct
My experience with Sealed units direct have been seamless, I’ve used them twice now and each time the units have been delivered on time and perfect. I’ve been in the industry many years and these units a quality made. Also would like to mention Vicky, keeps you in the loop, contacts after to make sure all is good and is a very cheerful lady, very friendly, just what any good business needs. Will be using again for sure.

Reply from Sealed Units Direct
Great service from Vicky. Unit delivered safely.

Reply from Sealed Units Direct
Great service and quality. The help from Vicky was much appreciated

Reply from Sealed Units Direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.