Sealed Units Direct Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide continuous updates, friendly communication, and dedicated support throughout the entire ordering and delivery process. Consumers consistently note that deliveries arrive promptly on schedule, and the custom glass panels fit perfectly while maintaining outstanding product quality. Some people were satisfied with the online platform, mentioning that the company website is very straightforward, user-friendly, and extremely easy to navigate when placing new orders. Buyers also appreciate the highly reasonable pricing options and the prompt assistance received from customer service when needing to adjust specific measurements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and attentive... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided, highlighting an... See more

Product

Reviewers highlight positive aspects of product quality, noting that the units arrive made to exact... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more

Company replied

Rated 5 out of 5 stars

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more

Company replied


Company details

  1. Glass repair service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(161)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

I ordered a sealed unit from here and it was very straight forward. However after I installed it and removed the labels from the glass i noticed it had a couple of scratches. I emailed them to tell them and they contacted me quickly to resolve the issue. Maisie was very helpful, she organised a replacement immediately without any fuss and she kept me updated with the progress of my replacement. It arrived today spot on with no issues. A big thank you to Maisie for being so polite and understanding and helpful. Makes a change to have a company who rectifies issues without having to jump through hoops.
Well done Maisie 👍

12 February 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you so much for your lovely feedback!
We’re really pleased we could resolve everything quickly for you, and Maisie will be delighted to hear your kind words — we’ll be sure to pass them on.We truly appreciate your support and are always here if you need anything in the future!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great pricing & service - will be using these guys again

Nice, easy to use website and very competitive pricing. Despite the great website I managed to make a mistake with my order and made contact to request a change. Vicky called me straight back and managed to get my mistake corrected - great customer service! Delivery was no hassle and within the quoted timeframe. Will 100% use these guys again. Thanks Vicky!

6 February 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you so much for your kind words! We’re glad you found our pricing competitive and that Vicky could quickly sort everything for you. We really appreciate your support and look forward to helping you again soon! 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent

Excellent, great product, very helpful and pleasant to deal with, delivered on time, sizes prefect. Highly recommend. Brought 9 units so far placing order for another 8.
John, Northampton.

10 February 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for the great review! We’re so pleased you’re happy with the product and service. We really appreciate your continued orders and look forward to supplying the next 8 units.
Many Thanks
Sealed Units Direct

Rated 4 out of 5 stars

Unit was well priced and arrived when…

Unit was well priced and arrived when expected. Fits well and quality seems good. Good comms from the team. Would use again.

28 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback !
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great Customer Service

Fantastic service from start to finish. Was very easy to order on their website. Once ordered was kept up to date with the order process and the day before received a call from Vicky to advise us of the delivery date. We had a couple of technical queries and she was able to answer these for us too which helped greatly.

Delivery drivers were excellent and arrived in Derbyshire before 8.30 am despite the overnight snow.
Would highly recommend this company for the quality of service received which was excellent from start to finish.

30 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your great review! We’re pleased everything went smoothly, and Vicky was able to help with your queries. Glad the delivery arrived safely despite the snow. Thanks for recommending us!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

I would recomend this company for the…

I would recomend this company for the speed in manufacture and delivery of the seal unit, I would olso like to thank Vicky Neal for dealing with the delivery

29 January 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your recommendation! We’re glad to hear you were happy with the fast manufacture and delivery. Vicky will be pleased to hear your thanks.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service!

The website was easy to navigate, order the sealed unit I needed and pay. This was the first time I had attempted to replace a 'blown' double glazed unit as a DIY job so was a bit anxious. I measured the unit and then ordered. 12 days later I received a call from Vicky, who was very friendly and helpful, to let me know the unit would be delivered the following day which it was. I fitted that afternoon and the window looks great. I would definitely use this company again.

14 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your great review! We’re so pleased to hear the ordering process was easy and that your DIY replacement went smoothly. We’ll be sure to pass your kind words on to Vicky.
Many Thanks
Sealed Units Direct.

Rated 5 out of 5 stars

All arrived

All arrived, in good time, in good condition and to specification.
The extra follow up from Vicki to ensure satisfaction is a great touch too. Would absolutely recommend

28 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re pleased everything arrived on time, in perfect condition, and exactly as specified.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service from quote to delivery

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky who took payment and placed the order.
The units were delivered 10 days later, millimeter perfect.
I would highly recommend Sealed Units Direct. Great customer service and a product to match.
Many thanks to Vicky.

12 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your fantastic review! We’re delighted to hear everything went smoothly from quote to delivery and that the units were a perfect fit. We’ll be sure to pass your thanks on to Vicky.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent product and very good value…

Excellent product and very good value for money. Vicky very helpful after I had provided the wrong dimensions and replaced the wrong unit with a large discount. Highly recommended.

15 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback! We’re really glad you’re happy with the product and value, and we’ll be sure to pass your thanks on to Vicky.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Thanks for your help…

From the outset our interaction with the company, and Vicky in particular, was very positive in spite of our somewhat complex request.

9 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind words! We’re really pleased we could help with your request, and Vicky will be delighted to hear your feedback.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and communication

Great service and communication from Vicky, we will be getting more orders from here for future projects.

21 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thanks so much! We’re really glad you were happy with the service and communication — we look forward to helping with your future projects.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service all round

I was able to obtain a competitive quotation on line, order and pay for it easily and without fuss.
The units were delivered promptly and without issue
The quality of the units exceeds that of other manufacturers I have used in the past.
Vicky’s customer support was excellent, she organised delivery and contacted me to advise on the date, received an email to ask if everything had been delivered and was I happy.
Excellent all round and I will recommend their service to others.

21 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the great feedback! We’re really pleased you were happy with the service, delivery, and quality — and we truly appreciate the recommendation.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Stumbled across these guys

Stumbled across these guys searching for replacement double glazing panes. Glad I stopped, as prices were great value. As this is DIY do double check how to measure. I would 100% buy again from Vicky and the team again.

19 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thanks so much for the kind words! We’re really glad you found us and that the prices worked well for you.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Not often you find the best price also…

Not often you find the best price also combined with a quality product and top service. Special thanks to Vicky who was very helpful throughout and also followed up to check everything was in order. I don't order glass that often but will certainly recommend.

15 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback! We’re delighted to hear you were happy with the price, quality, and service. Vicky will really appreciate the mention. We look forward to helping you again and thank you for the recommendation.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great customer service!

It's all so much better with nice people!

Great experience both with Vicky on the phone and the delivery staff when my sealed unit arrived.

Prices are great and I can't fault the quality.

15 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind words! We’re so glad you had a great experience with Vicky and our delivery team, and that you’re happy with the quality and pricing.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service!

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality.
Vicky called me to confirm delivery, called me to remind me and also messaged me after delivery to check everything was good. Really happy with Vicky and Sealed Units Direct

14 January 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re really pleased to hear everything arrived perfectly and that Vicky took such great care of you throughout.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

My experience with Sealed units direct…

My experience with Sealed units direct have been seamless, I’ve used them twice now and each time the units have been delivered on time and perfect. I’ve been in the industry many years and these units a quality made. Also would like to mention Vicky, keeps you in the loop, contacts after to make sure all is good and is a very cheerful lady, very friendly, just what any good business needs. Will be using again for sure.

23 December 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind review. We’re really pleased to hear you’ve had a great experience with our sealed units and service. Your feedback means a lot. We’ll be sure to pass your lovely comments on to Vicky. We look forward to working with you again soon.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service from Vicky

Great service from Vicky. Unit delivered safely.

18 December 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback! We’re glad Vicky provided great service and that your unit arrived safely.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and quality

Great service and quality. The help from Vicky was much appreciated

22 November 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback! We’re glad you enjoyed the service and quality.
Many Thanks
Sealed Units Direct

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