Booking is quite easy,I have used the Seascanner website for booking our cruises twice this year and the customer care are really helpfull.. we will be using it again for our future cruises.
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See what reviewers are saying
Booking the cruise was easy. The terms, conditions, and details were clearly and understandably described. However, we later encountered difficulties with paying for the cruise and filling out the man... See more
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
Although you’re required to provide your credit card information at the end of the booking process, they don’t actually pay for the trip; you have to take care of that yourself. This is mentioned in... See more
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.5
Excellent
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Competitive price
Competitive price , excellent customer service and Great company to deal with.
17 August 2023
Unprompted review
Reply from Seascanner.com
HI Linda,
Thank you very much for the 5-star-rating and your kind words towards our customer service, the prices and our travel agency.
It's a pleasure for us to be at service whenever you have any questions or wishes. We always look forward to hearing from you.
With kind regards
Your Seascanner.com team
Excellent and Professional Service !
It was the first time that I made a cruise booking with Seascanner. I am extremely satisfied with their efficient and professional service. All my queries were answered promptly . Infact I am making another cruise booking with them for next year. Highly Recommended !
7 August 2023
Unprompted review
Reply from Seascanner.com
Dear Ronald,
Thank you very much for your feedback und the 5-star-review.
We are very grateful for your kind words about our service.
In addition, we would also like to thank you for your recommendation and for making another booking with us.
Please do not hesitate to contact us for any questions or wishes in the future, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Hi Mario,
Thank you very much for the 5-star rating and your feedback.
Please never hesitate to contact us for any further questions or wishes, we are always gladly at your service.
With kind regards
Your Seascanner.com team
Booking process very easy and…
Booking process very easy and supportive from the staff. Requested specific cabin that was not available during the booking process, but was changed later as it became available.
18 July 2023
Unprompted review
Reply from Seascanner.com
Dear Joao,
Thank you very much for your feedback and the 5-star rating.
We are glad that you are satisfied with our booking process and the support from our staff.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Super friendly and fast answering…
Super friendly and fast answering respons. Easy communication .
Helpfull when needed.
C.mas
14 July 2023
Unprompted review
Reply from Seascanner.com
Dear Christian,
Thank you very much for your feedback und the 5-star-review.
We are happy to hear that you are satisfied with the booking service and the communication.
Please never hesitate to contact us whenever there are any questions or wishes. We are always at your service and glad to assist.
With kind regards
Your Seascanner.com team
Very simple to navigate website
Very simple to navigate website, booked cruise and had confirmation immediately excellent price. I have used Seascanner in the past and their staff are very efficient and polite and would highly recommend using their service.
5 July 2023
Unprompted review
Reply from Seascanner.com
Dear JK,
Thank you very much for the 5-star rating and your feedback.
We are happy to hear that you find our website easy to navigate and are satisfied with your staff. Thank you for your recommandation of our service as well!
Please feel free to get back to us whenever there are any questions or wishes, we are happy to assist.
With kind regards
Your Seascanner.com team
Everything ok !
7 July 2023
Unprompted review
Reply from Seascanner.com
Dear scornea cosmin,
Thank you very much for this 5-star review and your feedback.
We are really happy that you are satisfied with our service.
Please never hesitate to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Easy site and very helpful staff.
Easy site and very helpful staff.
Would like to continue the contact in english after the booking is made.
3 July 2023
Unprompted review
Reply from Seascanner.com
Dear Björn,
Thank you very much for your rating and your feedback.
We are happy to hear that you find our website easy and our staff helpful with your booking. Please note that although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Lack of communication from Seascanner
My husband tried to book via Seascanner for a Cunard trip July 23 leaving UK to Hamburg. The booking reference number was #2H6LVQ giving us three options which were time constrained. We timeously emailed Seascanner with a query - which was not responded to. We sent several follow-up emails requesting a reply. By the cut-off period i.e. 17H00 today July 4th - we still have not received a reply to our query.
4 July 2023
Unprompted review
Reply from Seascanner.com
Dear Nelleke van Galen,
Thank you very much for your honest words and your feedback.
We apologize that you did not receive an answer to your request for a final booking earlier due to a high volume of requests. As we can see, your final booking was made and you have received your final booking confirmation yesterday.
We are at your service for any questions or wishes, please do not hesitate to contact us at service@seascanner.com.
With kind regards
Your Seascanner.com team
Once professional, always professional. Respect!
For the past few years Seascanner has been our go-to website to book a cruise, and we do have quite a few experiences in our cruise portfolio. The Seascanner website is extremely easy to navigate. Cruise price formation is very clear and transparent, feedback is quick and accommodating. We always recommend Seascanner to our friends and our cruise fellows. Respect for their professionalism.
14 June 2023
Unprompted review
Reply from Seascanner.com
Dear Marc,
Thank you very much for your feedback and the 5-star-review.
We are glad that you are satisfied with our website, the booking process and that you recommend us to your friends. Thank you very much!
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
I have sent several emails since May…
I have sent several emails since May 9th and as of today have not had one response back , it’s really disappointing as I’ve spent a lot of money on my upcoming cruise . Is there a number I can
Call that someone can answer my query
5 May 2023
Unprompted review
Reply from Seascanner.com
Hi Catherine,
Thank you very much for your review and taking the time to get back to us.
We are very sorry to hear that you are waiting for a reply on several emails and understand your disappointment.
Of course, we immediately had a look at the booking data that you have provided through Trustpilot. Currently, we are still waiting for a reply by the cruise line regarding your request. We will check the current status with our partner today and send you a status update as soon as possible.
Catherine, please accept our sincere apologies for the time that you haven't heard anything from us and the inconvencience this may has caused. We will get back to you shortly.
With kind regards
Your Seascanner.com team
Cheated a lot
They Charged then cancelled , 3 days later the price more expensive then booking day 500 euro .
After i asked why can't see th Booking in web ??
They said because you don't confirmed . Then said you can booking now ( it was more expensive 500 euro. Then before ).
2 June 2023
Unprompted review
Reply from Seascanner.com
Hi 蔡幸芬,
Thank you for this review and taking the time to get back to us.
There might have been a few misunderstandings which we are more than happy to clear up:
Please note that all optional bookings are reservations of
your chosen stateroom/category on the respective voyage and at the daily price at the time of the reservation, usually the reservations is for 2-3 days. After this time and without any confirmation from you, the reservation will be cancelled free of charge.
In case you would like to book the cruise you have chosen, you can either confirm the reservation in order to make it a fixed booking or directly choose the fixed booking instead of a reservation within the booking process. Once the booking is confirmed, the terms and conditions of the cruise line apply (including cancellation fees, payment rules).
Payments are only charged when it's a fixed booking, no payments are previously charged.
Once a reservation has been cancelled, of course the cruise can be reserved again (optional booking) at the current daily price (which might be higher/lower than the days before).
Please feel free to contact us in case there are any questions or wishes left. We are always at your service.
With kind regards
Your Seascanner.com team
Selecting made easy
The filter system is better than the others, makes it very easy to select all the options you want. That's what separates Seascanner from the rest.
1 June 2023
Unprompted review
Reply from Seascanner.com
Dear Tom,
Thank you for your feedback and the positive review.
We are very happy that you like our filter system.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Super service
18 May 2023
Unprompted review
Reply from Seascanner.com
Dear Ziga,
Thank you very much for your feedback and the 5-star rating.
We are very happy that you are satisfied with our service.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Highly recommended
We use seascanner regularly and already recommended their services to family and friends. They are really fast to respond to our queries, communication is excellent.
30 April 2023
Unprompted review
Reply from Seascanner.com
Dear Zuzana,
Thank you very much for your feedback and the 5-star-review.
We are glad to hear that you use our customer service on a regular basis and recommend us to your family and friends. Thank you for that!
It is a pleasure for us to take care of your bookings as well as all requests and your wishes. Please never hesitate to contact us.
With kind regards
Your Seacanner.com team
all questions are answered quickly
14 April 2023
Unprompted review
Reply from Seascanner.com
Dear customer,
Thank you very much for your feedback and the positive review.
We are happy that your are satisfied with our quick answers to your questions.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Bilingual and helpful
As someone who speaks English making a booking with Seascanner was a an extremely easy process. Email replies and information are in English and always prompt. An easy to use website.
23 April 2023
Unprompted review
Reply from Seascanner.com
Dear Mike,
Thank you very much for your kind words and the 5-star-review.
We are very happy that you are satisfied with our booking process, our emails and our website.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
First timer 😁
It is my first time using this site. I had some questions and called them as well and were very helpful. Will definitely use them again in the future. Many thanks.
21 April 2023
Unprompted review
Reply from Seascanner.com
Hi Charlo,
Thank you very much for your 5-star rating and welcome to the Seascanner.com family.
We are glad to hear that you are using our website for the first time and that our customer service was very helpful. Please never hesitate to contact us in case there are more questions or wishes, we are happy to assist.
We look forward to hear from you again and wish you a wonderful time aboard and in the ports of call.
With kind regards
Your Seascanner.com team
PRICES
PRICES, BUT THEY NEED A PAGE IN SPANISH AND CONTACT TELEPHONE NUMBER TO HAVE A MORE PERSONAL TREATMENT
15 April 2023
Unprompted review
Reply from Seascanner.com
Dear Yussif,
Thank you for your 5-star-review and your feedback.
We are happy to inform you that we also have a website in Spanish: www.seascanner.es . We will be happy to hear from you and are glad to assist with any travel plans.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Excellent, professional service
Very helpful, professional and patient service. I had a lot of trouble booking my Easter cruise with AIDA and without Seascanner's help it would not have been possible. I recommend them wholeheartedly!
16 May 2022
Unprompted review
Reply from Seascanner.com
Dear Sara,
Thank you very much for your kind words and the 4-star-review.
We are very happy that you are satisfied with our helpful, professional and patient service.
In addition, we would like to thank you for your recommendation. Thank you very much!
Please feel free to get back to us whenever there are any questions or wishes, we are happy to assist.
With kind regards
Your Seascanner.com Team
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