Booking is quite easy,I have used the Seascanner website for booking our cruises twice this year and the customer care are really helpfull.. we will be using it again for our future cruises.
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Booking the cruise was easy. The terms, conditions, and details were clearly and understandably described. However, we later encountered difficulties with paying for the cruise and filling out the man... See more
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
Although you’re required to provide your credit card information at the end of the booking process, they don’t actually pay for the trip; you have to take care of that yourself. This is mentioned in... See more
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.5
Excellent
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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No response for immediate booking
Team ,
I was searching cruise trip vacation for my family from United Arab emirate , found about Seascanner.com dully filled up all required details.
i have also received confirmation email that they will get back to me soon .
Next day morning some called (Elisabeth Harden) from Seascanner.com send an me email details about booking to confirmation and due to short time they have told booking was hold till same day 5 pm ,
eventually same time i had asked to send payment link so that i can pay it asap ,no response yet despite of several follow-up no response from them either .
Even though reaching them also also extremely difficult no contact number .
I was wondering how come an international tour operator have such poor response
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In line with my earlier review i would like provide update regarding recent booking with seascanner .
,they have helped us each every steps to complete order .
indeed it was good service i have received from support team.
15 January 2024
Unprompted review
Reply from Seascanner.com
Dear Ajit,
Thank you for your review and your honest feedback.
We are very sorry to hear that you are waiting for a reply and understand your disappointment.
Of course, we immediately had a look at our interaction.
We saw that you sent us another e-mail yesterday evening. We will look into your e-mail today and get back to you as soon as possible with an e-mail reply.
Please note that we may not always be able to reply immediately, depending on our opening hours and the current amount of requests.
We hope that these explanations will shed some light on the situation.
With kind regards
Your Seascanner.com team
--------------
Hello Ajit,
Thanks for the update and we are very happy to read that the steps were completed.
Please always feel free to reach out to us in case there are any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Seascanner.com is a very trusted…
Seascanner.com is a very trusted website, the GUI design looks like kind of old, but system works like a Swedish watch! It manages all cruises worldwide. I know that there are 4 main airlines management system, but in a water of course seascanner.com is a well trusted German machine!
3 January 2024
Unprompted review
Reply from Seascanner.com
Dear Orazbek,
Thank you for the 5-star review and your feedback.
We are very happy about your kind words regarding our website and our wide range of offered cruises. Thank you!
In addition we appreciate your feedback about the design of our website. We will include the topic for internal meetings.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Quick response and prompt
Quick response and everything was as described
2 January 2024
Unprompted review
Reply from Seascanner.com
Dear Maria,
Thank you very much for your feedback and the 5-star review.
We are very happy that you are satisfied with our response.
Please feel free to contact us whenever you have any further questions or wishes. We are happy to be at your service.
With kind regards
Your Seascanner.com team
They seems like scammers- how do u end…
They seems like scammers- how do u end up booking a cruise just by looking at one itinerary- then u get a cancellation charge of 90% of your trial reservation?! Where do we live?!
29 December 2023
Unprompted review
Reply from Seascanner.com
Hi Mariana,
Thanks for your review and the time you took for that.
Please kindly note that we do not charge any fees for researching and looking at cruise itineraries. Everyone is more than welcome on our website and these services are completely free of charge. You can even contact us for questions or wishes, we do not charge anything for that as well.
In case you have found a voyage that suits your wishes, you have the opportunity to request an *optional booking* (= a reservation) that is completely free of charge for a few days until once you confirm the booking (= change it to a fixed booking). In case the reservation is not being confirmed, we will take care of cancelling the optional booking completely free of charge.
You also have the opportunity to request a *fixed booking* immediately. Please note that this was the request type that you have chosen. This means that you have made a binding booking and agreed to a contract for which you also accepted the terms and conditions by seascanner.com and the cruise line - including all terms for cancellations.
Unfortunately, cancellations of fixed bookings are in most cases not free of charge. The cancellation fees depend on the days left until departure and slowly rise the closer you get to the departure date.
We hope that these explanations will shed some light on the situation. Please feel free to contact us in case there are any more questions or wishes left.
With kind regards
Your Seascanner.com team
All the documents are in German
No issues finding and booking our cruise, so that’s good. But all the communication I receive is in German, which is annoying as I’m not German. So now I’m having to run all the documents through Google Translate, which of course, is not ideal.
28 December 2023
Unprompted review
Reply from Seascanner.com
Hi "Skuffet og irritert Mamma",
Thanks for you review and taking the time to let us know about your experience. Also thanks a lot for your quick reaction on the Trustpilot request!
We are glad that you are satisfied with finding and booking cruises through our website.
On the other hand, we are very sorry to hear that there are some issues with the language. Our very own Seascanner.com emails are all translated into English, but some cruise line documents may still be in German. If it is possible with your selected cruise line, we will request the documents for Seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
Please always feel free to contact us whenever there are any questions or wishes, we are glad to be at your service.
With kind regards
Your Seascanner.com team
We are impressed by the accuracy of the…
We are impressed by the accuracy of the Seascanner staff. Always friendly and a quick responses on questions. This is our 4th cruise booked with them. Already made 36 cruises sofar!! Also their website is the best I know, very transparant and informing (position of the ship, cruises before and after and locations of the cabins you can choose). Prices are competitive.
23 December 2023
Unprompted review
Reply from Seascanner.com
Dear Lian,
Thank you very much for the 5-star review and your feedback.
We are very happy about your kind words regarding our staff, the website and the prices.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have already booked with us for the 4th time.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Very Helpful
The website is easy to use and when enquired, the staff replied promptly. Very satisfied with their service.
15 December 2023
Unprompted review
Reply from Seascanner.com
Dear Melissa,
Thank you very much for the 5-star review and your kind words.
We are very happy that you are satisfied with our website and our service.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
The website is very easy to use and has…
The website is very easy to use and has a big variety of offers. The service is excellent and all the staff are very friendly and answer questions fast
29 November 2023
Unprompted review
Reply from Seascanner.com
Dear Thekla,
Thank you very much for the 5-star review and your kind words.
We are very happy that you are satisfied with our booking process and our customer service.
Please feel free to contact us whenever you have any further questions or wishes. We are happy to be at your service.
With kind regards
Your Seascanner.com team
Seascanner the real deal.
Was a little sceptical about using an o/s booking service but I cannot complain about any of the processes involved. Always contacted with updates, translation from German no issue, and the best thing, being able to book a berth that was not available in Aus.
24 November 2023
Unprompted review
Reply from Seascanner.com
Hello Rhonda,
Thank you very much for describing your experience and your kind words.
We understand your skepticism and at the same time we are very pleased that we were able to convince you of us and our service. Thank you very much for trusting us and it's an honor for us!
Our Seascanner.com emails are indeed all translated into English, but some cruise line documents may still be in German. If it is possible with your selected cruise line, we will request the documents for Seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
Please always feel free to contact us whenever there are any questions or wishes, we are glad to be at your service.
Have a good time looking forward to your cruise!
With kind regards
Your Seascanner.com team
The site is easy to navigate. …
The site is very informative and easy to navigate.
26 October 2023
Unprompted review
Reply from Seascanner.com
Dear Yelena,
Thank you for the 5-star-review and your feedback.
We are happy to hear that you are satisfied with our website and find it easy to navigate.
Please feel free to contact us again whenever you have any questions or wishes. We are always at your service and are looking forward to your next booking with us.
With kind regards
Your Seascanner.com team
Good offers
Good offers
Many details
I didn't like that a part of the emails I got were in Dutch and the link to the website took me to the Dutch website that didn't the the option to change the language
29 October 2023
Unprompted review
Reply from Seascanner.com
Dear Mihaela,
Thank you for your feedback and the 5-star-review.
We are happy that your are satisfied with our offers and the amount of details.
We are sorry to hear that you were not directed to our English website. In addition, we absolutely understand your feedback about the documents not being in english. Our self-written Seascanner.com emails are all translated into English, but some cruise line documents may still be in German. If it is possible with your selected cruise line, we will request the documents for Seascanner.com bookings in English.
If you have received e-mails that are neither in English nor in German, please contact us via service@seascanner.com.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Once I could translate from German to English it was easier , but the system won't let me translate the page so I had to stay copying and pasting into Google translate.iy was not easy.
Once I could translate from German to English it was easier but
21 October 2023
Unprompted review
Reply from Seascanner.com
Dear Kenneth,
Thank you for your feedback and the positive review.
We are sorry that the system did not let you translate the pdf-page directly. Although our very own Seascanner.com e-mails are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Enjoy your reservation process
There was no difficulty in making a reservation with friendly guidance.
18 October 2023
Unprompted review
Reply from Seascanner.com
Dear Yonghwa,
Thank you for your feedback and the 5-star-review.
We are happy to hear that you did not have any difficulties during your booking.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Amazing service during a difficult time
I recently went through a difficult situation which required additional help and changes - last minute ones at that. The service I received between Seascanner and MSC was outstanding. I had to deal with other companies and the difference in service was night and day. Cannot explain how impressed and thankful I am.
Special mention to Jess who facilitated all the changes - she was so efficient, friendly and very, very kind. I cannot recommend this company enough - and MSC if you want to book a cruise.
6 October 2023
Unprompted review
Reply from Seascanner.com
Dear Naomi,
Thank you for the 5-star-review and your feedback.
We are happy to hear that you are satisfied with the service that you received and that you will recommend us.
Please feel free to contact us again whenever you have any questions or wishes. We are always at your service and are looking forward to your next booking with us.
With kind regards
Your Seascanner.com team
Very good prices and excellent customer…
Very good prices and excellent customer service. Very patiently answered all of my many questions. Used before and will definitely use again!
20 September 2023
Unprompted review
Reply from Seascanner.com
Dear Clive,
Thank you for your feedback and the 5-star-review.
We are very happy about your kind words about our prices and our customer service.
In addition, we would like to thank you for wanting to book with us again in the future.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Pleasant experience with Seascanner
Seascanner team was extremally proactive and provided all required support to book out cruise with MSC in Europe. Look forward to our travel experience in month of Oct 23.
2 September 2023
Unprompted review
Reply from Seascanner.com
Dear Amit,
Thank you for your feedback and the 5-star-review.
We are very happy to hear that you are satisfied with our customer service and received all the required support to book your cruise with MSC. We wish you a good time looking forward to your cruise in October.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Temur,
Thank you very much for your review and your kind words.
We are very happy to hear that you are satisfied with the booking process and that you received all the information that you needed before your cruise.
Please feel free to contact us again whenever you have any questions or wishes. We are always at your service and are looking forward to your next booking with us.
With kind regards
Your Seascanner.com team
Fast and easy booking.
1)Good price compering with other agencies.
2)Prompt email replies on all questions i had and willingness to help.
3)Quick and easy booking process.
Would i book with them again?Yes,for sure!
7 September 2023
Unprompted review
Reply from Seascanner.com
Dear Ser “Kuliser” Kul,
Thank you very much for your this excellent review and your kind words.
It is a pleasure for us to take care of your booking as well as all requests and your wishes. Please never hesitate to contact us.
With kind regards
Your Seacanner.com team
Great site
Great site. Our 4th booking. Seamless service. Price competitive
23 August 2023
Unprompted review
Reply from Seascanner.com
Dear Joseph,
Thank you very much for your feedback und the 5-star-review.
We are very grateful for your kind words about our website and our service.
In addition, we would also like to thank you for making your 4th booking with us.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Best experience ever
This is really great company for booking your cruise.They do there best for customers.I m very satisfied how proffesional they are and how quick they answer on my mail and solve every problem.I will book with them in a future for sure.
21 August 2023
Unprompted review
Reply from Seascanner.com
Dear Ana,
Thank you for your feedback and the positive review.
We are very happy about your kind words about our company and service team. Thank you very much!
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
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