Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
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Review summary
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The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
Company replied
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the ins... See more
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Good engineer - thorough review. Thank you. Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
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Company details
- #7 of 11 best companies in Burglar alarm shop
- #6 of 7 best companies in Fire alarm supplier
- #25 of 49 best companies in Security equipment
- #11 of 20 best companies in Security service
- #10 of 15 best companies in Security System Installer
- #10 of 20 best companies in Security system supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
3k reviews
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Reply from SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the 5 star review and positive feedback about our service.
Kind regards.
Lorraine.
TOP MAN…
The engineer who came is very helpful and informative when it comes to questions,and that’s what customer service,having worked in the customer service industry.
28 May 2026
Reply from SECOM Plc
Hi Michael
We're so glad to hear our engineer provided such a helpful and informative service. Thank you for sharing your positive experience.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Cathy
Thank you for the 5 star review. We really appreciate the positive feedback about our engineer and the service he provided.
Kind regards.
Lorraine.
A very professional and efficient…
A very professional and efficient engineer undertook our service
20 May 2026
Reply from SECOM Plc
Hi Kan
We're glad to hear our engineer provided professional and efficient service. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
I think it is a waste of time
Always there is a problem with the system goes down few days ago the engineer was her to fit the part but he could have changed the batteries while here, but no few days later another one came to change them and charge me fees to do the job it is ridiculous..!!! what have 2 engineers out in space of couple of days.!?
13 May 2026
Reply from SECOM Plc
Good afternoon
Thank you for your feedback. The matter has been reviewed internally and our records show that the first attendance was for the call out however the second attendance was a planned maintenance visit which typically can take more time. This was the case on this occasion where the batteries were changed as part of the annual service. The second attendance forms part of your annual contract alongside other elements.
Kind regards.
Lorraine.
We moved into a new house with a secom…
We moved into a new house with a secom alarm already installed. The team were quickly able to respond to our request for some upgrades.
4 May 2026
Reply from SECOM Plc
Good morning
We're happy to hear that our team quickly responded to your request for upgrades after you moved into your new house. Thank you for your positive feedback.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good afternoon
Thank you for the 5 star review. We really appreciate the positive feedback about our service and especially your comments about the staff.
Kind regards.
Lorraine.
The service engineer was excellent
6 May 2026
Reply from SECOM Plc
Hi Mark
We're happy to hear that our service engineer provided excellent service. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Efficient and considerate service
Efficient and considerate service- came a bit earlier than expected but fortunately we were in and he did the service well.
30 April 2026
Reply from SECOM Plc
Hi Mr Matthews
We appreciate you taking the time to share your feedback. We're glad the service was done well, and we'll try to be more precise with our arrival times in the future.
Kind regards.
Lorraine.
Very professional pleasant engineer…
Very professional pleasant engineer ,who explained exactly what he was doing..
23 April 2026
Reply from SECOM Plc
Hi Mrs Haydon
We're happy to hear that the engineer's professionalism and clear explanations stood out to you. Thank you for your positive feedback; it means a lot to us.
Kind regards.
Lorraine.
Dylan the Engineer had been before to…
Dylan the Engineer had been before to service the alarm, i knew him and he was familiar with the system. Very thorough.
22 April 2026
Reply from SECOM Plc
Hi Sarah
We're happy to hear that the service was thorough and that you were familiar with Dylan, our engineer. We appreciate you taking the time to leave your feedback and it will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr Abbasi
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and the service he provided. Kind regards.
Lorraine
Bradley was very competent and…
Bradley was very competent and informative with regard to the alarm serving.
A good service all round.
22 April 2026
Reply from SECOM Plc
Hi Yvonne
We're happy to hear that the service was good and that the engineer was competent and informative regarding the alarm service. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
The technician was clearly very…
The technician was clearly very experienced. He knew exactly how to fix things straight away. Whilst I can't fault any of the technicians that come, this one is my favourite. Very efficient.
16 April 2026
Reply from SECOM Plc
Hi Sue
We're happy to hear that you had such a positive experience with our engineer. We appreciate your feedback and are glad the service was efficient and met your expectations. Thanks for taking the time to share your review.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mrs Clark
We're happy to hear that the engineer provided excellent and efficient service. Thank you for your positive feedback; we appreciate it a lot.
Kind regards.
Lorraine.
Experience counts
Your engineer, Chris, has visited on several occasions. He is always polite and helpful if any problems arise does his best to address the issues. His main concern is keeping the system working with minimum fuss for the customer. His extensive knowledge of the system is a bonus.
15 April 2026
Reply from SECOM Plc
Hi Mr and Mrs Gill
We appreciate you sharing your positive experience. We're happy to hear that the engineer's expertise and dedication to ensuring a seamless system operation met your expectations. It's great to know his politeness and helpfulness were valuable to you and your feedback will be passed on.
Kind regards.
Lorraine.
Secom stand alone with their customer…
Secom stand alone with their customer service and overall response to customer needs and their staff are simply CLASS
26 November 2025
Reply from SECOM Plc
Hi Mr Ibe
We appreciate your kind words. We're happy to hear that our customer service and response to your needs, along with our staff's quality, resonated positively with you.
Kind regards.
Lorraine.
The guy who did the checks was…
The guy who did the checks was friendly, fun ,lovely sense of humour and approachable. Appeared to really enjoy his job/
14 April 2026
Reply from SECOM Plc
Hi Tracey
We're happy to hear that the staff member made your experience so positive with their friendly and fun attitude. We appreciate your feedback and are glad you enjoyed your visit.
Kind regards.
Lorraine.
Same mistakes yet again!!
Repeatedly told customer services to give me at least 1 days notice of a service appointment and the first time i knew about it was a text to say we were the next job. Don’t understand why this simple request cannot be followed. Service was completed in about 15 minutes on a fairly large site with plenty of sensors etc is not very thorough either!! Poor
14 April 2026
Reply from SECOM Plc
Good morning
We appreciate you bringing this to our attention. We are sorry to hear that you did not receive advance notice of your appointment and that the service did not meet your expectations. We'll review this situation to improve our communication and service thoroughness.
Kind regards.
Lorraine.
Very professional and carried out the…
Very professional and carried out the maintenance visit very smoothly
14 April 2026
Reply from SECOM Plc
Hi Andy
We're happy to hear that the maintenance visit was professional and smooth. Thank you for sharing your positive experience and your feedback will be passed on.
Kind regards.
Lorraine.
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