Good experience over all. Delivery was slightly longer than expected and unfortunately the sandals weren't suitable but the refund process was straightforward though not free returns. Have used Secr... See more
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Review summary
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The Perfumes arrived promptly. I buy my perfumes here because of affordability. But the shirts I ordered came after 2 weeks which was very late and defeated the purpose because they were gifts. Same t... See more
They answered all of my queries really quickly about an issue I had with a shirt and even offered for a voucher to send it back for free to save me on the P&P, so thank you!
My first time ordering from Secret Sales. Loved the item and the price, and it was delivered quickly. I ordered my usual size but unfortunately it was way too small, so returned. The returns process... See more
Company details
Written by the company
Secret Sales is a globally unique platform based in the UK, that is fast becoming the No.1 destination to explore, uncover and buy must-have fashion and sport-wear items alongside quintessential homeware essentials and luxury cosmetics at affordable prices. The team at Secret Sales works hard to source and partner with thousands of global brands, from high-end high street to premium and luxury and a little bit of everything in between. Every product you discover has been lovingly curated, handpicked and sourced, designed and crafted, or collaborated with, to be delivered directly to you in the comfort of your home. Secret Sales celebrate your individuality while leveraging 21st-century technology to create and enable a brand new connected digital high street, just for you, so you can experience the brands you love and get to know new ones while shopping at great prices and receiving an amazing service. We bring you closer than ever to the brands you love! We offer you an original shopping experience where we have partnered with your favourite labels and created an all-new digital outlet village, where you can browse thousands of products curated by our partners within their own permanent digital outlet shops. The secret is out… Share the secret
Contact info
4.2
Great
28k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience. The product arrived securely packaged. Very surprised with the delivery speed. Great price.
21 July 2026
Unprompted review
Bought items and they cancelled it later…
Bought items and the cancelled it later for no reason. Price back up and they wouldn't honour the old price what's the point in that case of using such a site? Bit scam-like if you ask me
13 September 2026
Unprompted review
Reply from Secret Sales
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear that your order was cancelled; however, we would like to clarify how product availability and pricing work on Secret Sales.
Secret Sales operates as a marketplace platform, with products listed, priced and fulfilled directly by our trusted third-party sellers. This means that the seller is responsible for the availability and pricing of their products, and prices may change over time.
If an order is subsequently cancelled because the seller is unable to fulfil it, we unfortunately cannot guarantee that the same product will remain available at the original price if it is later listed or available again.
We appreciate that seeing an item available at a different price following a cancellation can understandably be frustrating. However, we would like the opportunity to review your specific order and establish exactly what happened.
Unfortunately, we’ve been unable to locate an order using the details available here.
To ensure we provide you with the most accurate support and properly address the concerns you’ve raised, we need a little more information.
We’ve requested the relevant information via Trustpilot. Please respond at your earliest convenience so we can investigate fully and assist you accordingly.
Kind regards,
Secret Sales
so pleased with anything i purchase…
so pleased with anything i purchase from secret sales .easy to use web site ,loads of choice ,fantastic prices and very swift, problem free ,delivery .brilliant company to buy from i would highly recommend and i never hesitate to use ...
1 September 2026
Unprompted review
Honestly thought it was a scam but took…
Honestly thought it was a scam but took the risk as found the trainers of my dreams which I could not find anywhere else. Expected a wait/wrong product/them never to come. Was completely wrong, the trainers arrived super quickly (DPD) and are perfect. Really happy with purchase and have already recommended to people in real life.
11 September 2026
Unprompted review
Pleasantly surprised
I ordered some River Island jeans that I had already purchased from RI but they ripped. Saw the exact same pair on Secret Sales so decided to order them. Sale went through smoothly and I received them a couple of days later. Effortless experience!
12 September 2026
Unprompted review
Very good quality
12 September 2026
Unprompted review
Worse customer service ever/Scam
Worse customer service ever, ordering from them is like gambling with your money. I ordered 2 perfumes on 29th August 2026, Hugo for her and Billie Eillish, up until now 12th September, 2026 I haven’t received the perfumes. I’ve reached out to their customer service for a refund and no one is responding. Don’t know it’s looking like a scam to me now. Do not order from them.
29 August 2026
Unprompted review
Reply from Secret Sales
Hi Abby,
Thank you for taking the time to leave a review. We’re sorry to hear about the delay with your order. We understand it’s frustrating when you don’t receive a response quickly, so we’d like to get this addressed promptly.
Having reviewed your order, we can see that Royal Mail attempted to deliver your parcel but were unfortunately unable to complete the delivery as no one was at the property. A redelivery must now be booked with the courier directly so they can get this to you.
A member of our Complaints Team will be in touch with you via email shortly to review the current status of the parcel and help get this resolved for you.
Kind regards,
Secret Sales
WARNING Nike air max 95 big bubble pink foam 100% fake
Warning, warning: be very cautious when buying from this company. I received the trainers I ordered, and I simply can't believe they are fake Nike Air Max 95s with a big bubble pink foam. Upon inspecting the item, it is clear they are 100% fake. Not old-stock fakes. I have been buying and selling Nike trainers for over 25 years, so I know my stuff. They sent me cheap fakes from China. I knew as soon as I opened the box: cheap plastic, air bubbles, and the colour was off to a real pair and smells terrible of glue. Nike don't make products like that — just terrible. I would definitely not recommend purchasing anything from their website. Please, please be very careful. I sent the trainers back. I have reported your company to Trading Standards for selling counterfeits and may I remind you aware it's against the law to sell counterfeit items within the UK under the Trade Marks Act 1994.
9 September 2026
Unprompted review
Reply from Secret Sales
Hi Stuart
Thank you for your review and we're sorry to hear you're not happy with your order.
As I'm sure you're aware, Secret Sales is a marketplace platform where all items are dispatched to you directly by the seller. The items sold on our platform are quite often previous season or outlet stock, which means the seller is often able to discount quite significantly compared to the original RRP. This explains why the items sometimes look slightly different to newer season models.
Although products are dispatched directly to customers from our trusted sellers, the team at Secret Sales work tirelessly to ensure only the best brands and trusted sellers join our marketplace, and undertake all of the necessary quality checks to ensure the goods sold are authentic and of the best quality.
We’re confident the goods you’ve been sent are authentic.
Our Complaints Team has been in contact to let you know more information about the pair and to update about your return.
Kind regards,
Secret Sales
Do not buy from this company!
Do not buy from this company!.
I ordered a Katie spade handbag on the 10th August and on the 13th I received a silver Katie spade purse. The ladies invoice /address and phone number were in the parcel and no black bag.
I contacted secret sales on chat and waited 45 minutes as no phone number to contact them. I returned the purse the next day. Checked tracking and they received it on the 17th. Contacted them via chat few times which again took over 45 minutes each time to be connected.very unhelpful and no refund. Raised a ticket which took two to three days for someone to get back to me each time I sent an email. Numerous emails sent with photos of the purse, GDPR concerns, receipt from the post office and tracking proof to show it had arrived back to them. No refund. This went on few weeks. I contacted the bank and got a refund after waiting three half weeks. I was then offered 15% off on my next order for my inconvenience. Why would I buy anything from this company again. Stressful few weeks..
10 August 2026
Unprompted review
Reply from Secret Sales
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear you’ve had trouble reaching us, that’s not the service we aim to provide.
Receiving an incorrect item is not the standard we expect from our trusted sellers, and is something we would want to investigate further with the relevant seller.
Unfortunately, we’ve been unable to locate an order using the details available here.
To ensure we provide you with the most accurate support and properly address the concerns you’ve raised, we need a little more information.
We’ve requested the relevant information via Trustpilot. Please respond at your earliest convenience so we can investigate fully and assist you accordingly.
Kind regards,
Secret Sales
Great website genuine brands
12 September 2026
Unprompted review
Always a great selection and quick…
Always a great selection and quick delivery
6 September 2026
Unprompted review
excellent first time order
Easy ordering,Good product range and very competitive prices.Prompt,well notified delivery.good online communication.
20 August 2026
Unprompted review
Great prices swift delivery and quality…
Great prices swift delivery and quality goods.
In all an excellent sevice
9 August 2026
Unprompted review
Ordered jacket
Ordered jacket, brand, model, colour and size. They sent a cheaper model, different colour, and the wrong size. I’m instructed to return to an entirely different company, not even sure if I’ll get my money back at this point. What a rip off!!!
11 September 2026
Unprompted review
Reply from Secret Sales
Hi Brian
We're sorry to hear you received an order you're not happy with.
Please get in contact and our team will be happy to provide you with a free return, and a refund of your delivery fee if needed.
As Secret Sales is a marketplace website, all items are shipped from our partnered sellers and must be returned to the same seller.
Kind regards,
Secret Sales
Garbage customer service
Garbage customer service, they cancelled part of my order and I requested they just cancel it all but still dispatched my part order despite sending 2 emails to cancel.
Now it will cost me £4 to send back.
11 September 2026
Unprompted review
Reply from Secret Sales
Hi Will
Thank you for your review and we're sorry your cancellation request wasn't actioned in time.
As a marketplace platform, our sellers work quickly to process orders and once an item has been dispatched, cancellation is unfortunately no longer possible.
We've arranged a free return so you can send the item back at no cost - please do check your inbox! 😊
Kind regards,
Secret Sales
Black leather bags secret sales
Excellent quality Genuine Leather bags and excellent bargain price. Very happy with service and item recieved thank you
5 September 2026
Unprompted review
Refunded, without explanation
Ordered an item from them, they canceled the sale and issued a refund, no explanation offered.
11 September 2026
Unprompted review
Reply from Secret Sales
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear that your order was cancelled and that you were not provided with a clear explanation as to why this happened.
Unfortunately, we’ve been unable to locate an order using the details available here.
To ensure we provide you with the most accurate information regarding the cancellation and properly address the concerns you’ve raised, we need a little more information.
We’ve requested the relevant details via Trustpilot. Please respond at your earliest convenience so we can locate your order, establish why it was cancelled and assist you accordingly.
Kind regards,
Secret Sales
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