Security Warehouse Reviews 

173
•
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and alw... See more

Rated 1 out of 5 stars

ABSOLUTELY SHOCKING! Trustpilot needs to start creating a no star section for companies like this, because giving them one star is misleading. I give myself no stars for even ordering from this... See more

Rated 5 out of 5 stars

From initial contact through to delivery the process was seamless and about as smooth as it gets. Prices are on point and stock is always on the shelf meaning less downtime = more £ in the bank.... See more

Rated 1 out of 5 stars

I ordered online four relays and made a mistake about the type. I wanted to return them and pay any difference and additional carriage but they seem blighted by the modern method of not wanting t... See more

Company replied

Company details

  1. Security equipment

Information provided by various external sources

SecurityWarehouse : Welcome to securitywarehouse.co.uk; online security products. - CCTV Access Control Intruder Fire Emergency Lighting Public Address Security Lighting Safes E.A.S. Bargain Bucket Fire Extinguishers security wholesaler, trade supplies, security, cctv, intruder, access control, buy cameras, scantronic, eurosec, texecom, veritas, ip cameras, axis, security cameras, buy security cameras, professional security, professional, intruder alarm supplies, alarm suppliers, cctv supplies, cctv suppliers, fire alarms, pir, accenta, ade, gardtec, gjd, geovision, menvier, homelink, vista, pyronix, wireless


Contact info

2.9

Average

TrustScore 3 out of 5

173 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(173)

21 reviews in the last 12 months

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Rated 3 out of 5 stars

Expensive postage for what you are…

Expensive postage for what you are getting and the dreaded Vat is not included in the web prices so be careful with these guys. The same product that I could have got on eBay with free postage turned out to be rather expensive!

23 October 2021
Unprompted review
Rated 1 out of 5 stars

Painful checkout process

Very painful checkout process with no guaranteed delivery date....
My first order was cancelled as I was using a new account (new email) and the billing address somehow didn't match the card.
I dug out my old account that I'd used before - still had my old details that had worked historically... again rejected due to something not matching in the billing address.
Gave up and went to Hunters.

Edited 14/07
Review downgraded to one star as the public response from security warehouse included private details from my account regarding payment method of previous orders.

13 July 2021
Unprompted review
Security Warehouse logo

Reply from Security Warehouse

Thank you for your comments, and I am sorry you have not been able to successfully order with us today. Our Anti Fraud measures are stated during the check out process, when using a card that the billing address details entered do need to match with those held by the card issuer. If they do not match our system rejects the order. I can see on both order attempts this was the case. We have these measures in place to protect ourselves and our customers. I can see on the older account you previously ordered using a PayPal account and not a card payment, so the billing address may be incorrect on our system if you have moved house since your previous order.

Response to Edited 14/07
I am sorry you feel that way, and we do note your comments. We were just trying to advise why you were experiencing a difficulty in placing an order with the incorrect billing address, no personal details were given out.

Rated 5 out of 5 stars

Excellent fast service

Really fast service, great communication regarding delivery, and after extensive research this was the most economical site to buy from. Many thanks.

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Really glad I stumbled across Security…

Really glad I stumbled across Security Warehouse!
I was only after some shielded alarm cable and some reed switches, but they have an excellent range at really competitive prices.
The parcel arrived today! Not bad turning it around in just two working days!
Top marks for service!

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Best price

Best price I found on an Internet search and delivered on time. I would be happy to use this company again.

29 June 2021
Unprompted review

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