Security Warehouse Reviews 

Even the littlest electrical part is no trouble to find, order and collect or for delivery. Excellent customer communication, will use again, keep up the great service and thank you very much.

I placed a large order with security warehouse, I was kept up to date on progress and delivery. When the products arrived they were all great quality. I used the online chat service, which was efficient and easy to use. I would 100% recommend this company.

As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and always keep us aware if there are any problems sourcing a part. We find them to have a great team and will continue to use almost daily to complete our customers requirements. Thank you

Great customer service
Communication good advising of when delivery expected
Fantastic pricing, will use again

As a long-standing customer, I placed £900 order on 03 December. During the PayPal checkout process the delivery address changed. I Emailed SW the following day to change the delivery address. I was told that PayPal wouldn’t allow it. So, they suggested a refund so I could place the order again. I agreed, and after 10 days and numerous emails no refund. I finally received an email from a lady in accounts (whose has the same surname as the CEO) saying PayPal has an issue with refunds and could they give me a voucher instead. I declined and insisted on an immediate refund. All further emails were ignored. I made a claim through PayPal which was refunded on 10 January. SW ignored all communication requests from PayPal. SW have now lost a long- standing customer. I have since placed the order with Powersaver Electrical & Security Distributors who delivered next day at a comparable cost.

Placed an order with Security Warehouse on the 5th of December. When no follow up was received I chased the order only to be told they only deliver to the billing address (that is buried somewhere in their T's and C's but no one thought to bring that to our attention when we placed the order) so they sent a letter with a code to verify, took a week to arrive. Duly emailed the code back to them, waited a few days and called for delivery/tracking info. Was told it would be despatched next week. Chased them the following week only to be told they were out of stock, no communication whatsoever on their part.

Went elsewhere and had my order delivered next day! And to my preferred address rather than the billing address!

Cancelled the order with Security Warehouse and then had to chase them for my refund.
Would I use them again?

Just to update this Security Warehouse kindly asked me to send them details of the issue which I duly did with my order number. Am I surprised that I haven't heard anything since?

Order placed on the 3rd, I followed up by phone on the 5th to be given a routine 'orders normally shipped in 7 days' email.
Checked again by phone on the 6th, was told items being moved from a warehouse and would be shipped 7th or 8th as no problems foreseen.
Nothing by afternoon on the 8th, followed up again and was told items were out of stock!!
Needless to say cancelled order and went elsewhere, to someone who has stock and doesn't lead you down the garden path.
Not recommended

Knowing how online shops pretend to have items in stock, we called this one prior to placing the order, to confirm the items we wanted were in fact in stock, and that they would be delivered the next day. This was critical for our customer hence we double-checked.
Fast forward, we received no deliveries and I just found and email in our spam folder stating that they refuse so send items to our office, as this is not our registration address. We have never heard of anything like that before.
Well thank you very much SW as we have just lost our client because of you.
To top that up, their ticketing system does not work, and the website crashes each time we try to submit one. They mention in emails we should contact them by online chat, but no chat exists on the website. At the same time, all the emails we receive from them cannot be replied to.
The ordering system mentions the US CAN-SPAM Law, this likely why they refuse to send items. But guess what, we are not in the US.
What a dissapointment.

Knowing how online shops pretend to have items in stock, we called this one prior to placing the order, to confirm the items we wanted were in fact in stock, and that they would be delivered the next day. This was critical for our customer hence we double-checked.
Fast forward, we received no deliveries and I just found and email in our spam folder stating that they refuse so send items to our office, as this is not our registration address. We have never heard of anything like that before.
Well thank you very much SW as we have just lost our client because of you.
To top that up, their ticketing system does not work, and the website crashes each time we try to submit one. They mention in emails we should contact them by online chat, but no chat exists on the website. At the same time, all the emails we receive from them cannot be replied to.
The ordering system mentions the US CAN-SPAM Law, this likely why they refuse to send items. But guess what, we are not in the US.
What a dissapointment.

I ordered a texecom alarm kit, after a couple of days I was informed the item was not in stock and I could pay more for an alternative kit or cancel the order. I decided to cancel my order then 5 days later they took £220 from my account. I contacted them via email asking for a refund and received no response, I have raised a case with pay pal to try and get my money back. The only response received from the supplier is from a Google review. Be very careful this company will steal your money. I'm now looking to take legal action for the money stolen, loss of earnings, my time and legal costs.

Placed my first order for. panel and battery. Heard nothing for a few days then informed one item out of stock. 10 days later after numerous messages and reply saying ticket closed I requested order cancelled and refunded. Good news refund processed next day. Wont be using this company again as seems my experience is not an isolated case having read previous reviews.

I'd ordered from SW a few years ago and everything had been fine so assumed it'd be the same this time. This was a mistake.

I ordered a few items on the 6th of March, and waited a few days. I contacted them via website chat on the 9th of March and was told the order was on track to be dispatched on the 13th. Bit longer than stated but fair enough.

I was contacted on the 14th to say one of the products I'd ordered was out of stock with a lead time of up to 6 weeks. Why they couldn't have told me this 2 working days before who knows. I cancelled my order via ticket on the day and got a response on the 15th to say I would get a refund.

I still have no refund as of the 28th of March. I contacted via website chat on the 23rd and was promised a response next day. This never happened. I contacted again on the 27th and still got no confirmation of what was happening.

I am now contacting my credit card company to request a chargeback as from my perspective the company has kept my money without delivering anything.

Avoid at all costs.

Ridiculous. Small value item ordered, which I wanted delivered to my work address. Apparently impossible for first time customers as delivery is to billing address only. Never come across this before. Ordering online is meant to be easy. They now have to post a code to my address which I then have to relay to them in order to receive the item. Given how unreliable Royal Mail is these days this makes the process even harder. I cannot see how this in any way prevents fraud. As well as being a first time customer, I will also be a last time customer!

Disaster of a Company.
As a working locksmith ; I ordered 4 x 3g114 union locks and paid as per the request via bank transfer.
A week later I received 4 x union Strongbolt deadlocks (even though the order and picking note stated 4 x 3g114 locks were shipped) - for those who aren't aware - a totally different product with different sizes and dimensions.
I contacted admin via the email link as the telephone goes straight to an answer message that cuts you off.
I chased twice and got a reply telling me the dimensions of the the product they sent me from Amy/Beki.
I replied with photographic evidence of the product they sent with the wrong measurements of width and height and backset, compared to their own webpage of the actual product I ordered and have since then received no response despite chasing 3 times and warning that my last recourse was to leave a bad review to hopefully illicit a response and get the product I actually paid for....
Poor on every level.
BE WARNED - DO NOT BUY FROM THIS WEBSITE !

Order not dispatched, despite payment being taken, raised a support ticket which was closed without any info or explanation. Have had to contact PayPal for a refund which is a nightmare aswell.

have bought from this company in the past. now I intended to do great business. I bought an alarm panel and some components for a customer so that his higher risk is covered. after hearing about 10 days of news where the order stopped, they did not have my VAT number, how is it possible that I ordered several times this year, well passed on 3 days later at home. The alarm panel broke after about 14 days. I have been in contact and they advised me to send the control panel.. but because there is an increased risk, they advised me to order a new one so that it would be there within a few days. I have done the bestwlling and emailed the proof of payment I didn't hear anything for 10 days until that client of mine angrily/oriented asked when I was planning to come I have logged in now my order has stopped why? is out of stock

I chatted why stopped this time and didn't let me know etc after chatting for more than 1 to 1.5 hours I managed to cancel it and order another panel with the same motherboard. This panel should be cheaper but I had to pay a little more dab 15 pounds extra no problem zw would send invoice payment info.nothing received again chat yes we sent .but nothing received and no more response. Chatted again this morning pff total over 2 to 3 hours lost. now I don't have an invoice yet, but at least the amount and description for the 15.73 pounds With the question if I send a proof of payment now whether it can be sent immediately, answer no 5 days and then within 72 hours, so with shipping about over 7 to 12 days in my warehouse why as flexible as a concrete post. No one who wants or can or wants to think solution-oriented I strongly advise against this company
thanks for your response. I am convinced that the bureaucratic behavior of your organization coincides with the disinterested attitude of the name of the last employee. I don't think it's normal that I have to connect for more than 4 hours through a chat. of course i pay those £15.73 as i paid each order also £600. Of course I'm going to depend on the defect, I fully understand that something can be broken. But when I ask I send you a proof of payment now.. it is said it will take 5 working days and then we will send it within 72 hours. so sorry but we are not sending it today and this after at least 4 hours of chatting and a lot of stress. I also emailed your director but hierarchy received no response. I saw that I am not the only one who has bad experience with your service. improve to keep and get is my advice.

Ordered alarm panel and detectors and it took 2 weeks for delivery. When I open the box found a damaged detector. Riased a ticket to get replacement. Sent photos and over a week later ticket closed no resolution.
Tried rining them no answer (also noted it is premium line [cost £2for no one to answer]), only recorded messages directing me to there web site.
Started to use them because they are local but I won't be ordering from them again.
Have raised another ticket today see where this one ends.

securitywarehouse.co.uk Very fast delivery was most helpful in what I need. Got me out a jam.

Thanks again SW
Will use them again.

I ordered online on 18th of June one of the honeywell alarm product and I wait 5 days to get it but nothing received. I called them on 23rd of June to see where is the parcel may be I missed it or I can go to local shop to get it etc. They said order not dispatched! I wasted a week with them.

Easy to make the initial order and arrived quickly.

The problems occur if you need to ask questions or worse exchange a product. Only phone number is premium rate, no web chat and very very slow to respond to the web form.

To be fair once I returned the item the refund was processed fast. 2 stars as make it so hard to do business with them.