Seddon Homes Reviews 

I would never reccomend seddon to anyone unless you want issues further down the line.
They hire cowboys to do their work which means problems once the plasters have been ripped off. The toilets being the main issue, we have been fobbed off by both the plumber and Seddon, they are even on site so would take them 2 mins to sort it but no your out of customer care. We have had a leak through our ceiling due to poor installation if the cistern. They already replaced one of them in the other bathrooms. I emailed seddon and they got in touch with their cowboys "Prestige Plumbing" and they said they had already been out to it but that was because some incompetent person had put the wrong room down so having to explain to them that it wasn't. Seddon homes told me to call prestige plumbing who then said the developer csn only book appointment... talk about passing the book.

JUST DONT BOTHER!!! everyone on this estate has had issues, even with walls!!!!

Despite what Seddon might comment below, rest assured that what follows is a true account of our experience and it deviates from all expected and written measures of quality and compliance standards.

We have a garden which floods and does not drain, and we have a number of snags that were originally agreed to be remedied and Seddon have gone back on that agreement.

Our experience is a series of “inspections” carried out by Seddon’s own staff, not independent staff, where they somehow concluded that they had no obligation to remedy the issues we snagged at completion.
Take the garden drainage for example:
On the day of the inspection, there was an inch of water across the garden and a bucket of building waste found while gardening in a 1m2 plot. Yet despite this, they concluded there was no issue?

Take the painting snags for example:
At the point of completion we snagged a large number of painting and decorating issues, such as dents in doors and skirting boards, popped nails and poor quality paint to the wood work and doors as well as a few sealant and mastics issues. Site staff addressed a few, then handed us over to customer care to address the rest. At this point CC kept asking if we would agree to a 4 hour touch up, which we refused, knowing it would take more than 4 hours to resolve. Since then we’ve had two visits which have helped address some, but the second visit ended on the expectation of a third visit to finish off. What’s happened since then is CC have backed out of the third visit and agreed an inspection of remaining paint issues. I took time off work for this to happen. They then didn’t show up to that arrangement, and when I emailed about this to find out what’s happening the response was essentially: “sorry we didn’t tell you we cancelled the inspection, we’ve decided we’re not going to help you any more and that’s our final decision”.

As a customer who’s paid over half a million pounds for a Seddon homes property, being treated like this is absolutely awful. We’re left feeling like we’ve got no support in addressing the snags which should be covered under the two year warranty and somehow Seddon are just allowed to “conclude it conforms to standard”. Again - I have been following their own snagging guide of only raising issues that can be clearly seen from 2-3m away. I have triple checked the standards and warranty and the issues are clearly a breach, no matter what bs someone at a desk, that’s never visited the house, and likes to back out of appointments, wants to say about it. Comment on this review Seddon homes, with your lies about standards - or maybe, treat your paying customers like humans, and like you would want to be treated yourself. Don’t leave us high and dry, because you’ll find I am VERY willing to take you to court over this. I have a loooong chain of emails with your agreements and commitments in writing, which you’ll find very hard to explain in court.

After many years of my husband trying to get me to move house, we stumbled across Orchard Court. We arranged a viewing and fell in love with the housw within moments of arriving. I instantly knew I was ready to downsize and move house and made the joint decision to take the plunge to move into a Seddon home at Orchard Manor. We met Heather, our site Sales Advisor who was amazing. Heather is the perfect Sales advisor and her customer service is of a very high calibre. Heather kept in touch throughout our journey and has always gone the extra mile to assist us. The Site Manager, Johnny has been attentive and supportive making our move a very positive experience. Minor snags have been attended to promptly and effectively. We love our new property and would highly recommend a Seddon home. The best decision we have ever made. ❤️

After an initial rocky start, Seddon have come good on their promise to sort out our garden, which had significant issues. We're just waiting on one staircase snagging issue now to be sorted and then we are done 😊. House is good quality.

Moved to Roman Heights November. Matt the site manager has gone above and beyond. Absolutely fantastic! Hardly any snagging to do due to Matt’s high standards and professionalism. If I need anything he is on it straight away.

Its two months since we moved into our new Seddon home at Orchard Manor and we are really happy with the quality of the house (both external appearance and internal finish), its location and the development it is located on. We have had great support and help from Heather during the buying process and Johnny, the site manager, for managing the handover and rapid completion of snagging list.

Great service thanks so much not pushy and helpful

After 40 years of living in our previous home we finally took the plunge to move into a Seddon home at Orchard Manor. We met Heather, our site Sales Advisor who was knowledgeable, professional and courteous throughout our interactions. Heather kept in touch throughout our journey and has always gone the extra mile to assist us. The Site Manager, Johnny has been attentive and supportive making our move a very positive experience. Minor snags have been attended to promptly and effectively. We love our new property and would highly recommend a Seddon home.

Excellent first class service from Sales Advisor Emna throughout the entire process of buying my house. Couldn't ask for anything more. Thanks also go to Contracts Manager Matt.

Me and my Gf recently purchased a house through Seddon at their Poulton site (Roman Heights) and I can’t express how good the process was!

The Site manager Matt has been unbelievable, going above and beyond to make sure everything goes smoothly. Regular check ins, swinging by on his day off when needed and just being honest with us at every step helped us feel comfortable and confident when buying our first home.

Likewise the same can be said for the sales woman Dolores who was brilliant and incredibly helpful when working through the process!

I would massively recommend this site and other Seddon Homes as they really do go above and beyond for their customer!

Do not buy a house with this company.
15 months after buying my house we still have major outstanding snags. They cant fix anything first time, iys usuwlly between the third to fifth attempt they manage to sort something which speaks for the capability of the tradesmen they hire. When they are fixing something they often break something else in the process.
The communication is shocking, you can send email after email about your outstanding issues and dont get a reply.
I raised a formal complaint with them, that 6 months on nobody has even addressed.
Avoid at all costs, if i could gove 0 stars i would. They completely ruined our first time buyers experience.

Beware of Seddon Homes developments with estate management charges, or any other property with an association to Trinity Estates. They have shown a scary level of incompetence as managing agent at the housing estate on which I live. The estate is served by a foul pumping station with 2 pumps in the chamber, unbeknown to the residents one of these pumps has been out of action since at least mid 2021 which Trinity either failed to recognise or chose to ignore. This led to a real problem in the autumn of 2022 when the 2nd pump went down, it took Trinity 7 days to arrange for attendance to the pump by which time foul effluent was overflowing across the estate footways. The pumping was belatedly done at exorbitant emergency call out rates. Trinity continue to insist that the residents are liable for the costs incurred rather than acknowledging that their negligence and incompetence is the root cause.

Awful service.
Issues with build and sewer works at Belvedere site have been ongoing since new and 3 years still no ownership or resolutions. Sewer gas leaking into new build homes through internal drains and floorboards!
Because it's intermittent, seddon turn up a few days after when the smell has gone and claim everything is fine. Happens multiple times a year, is disgusting and a massive health issue.

We've been in our home for the last 8 months. We dealt with Andy and Vicky who were very friendly, approachable and helpful throughout our house buying process. Time was taken to show us our home during the building process as well as answer any questions we had at the time. We received regular updates and were provided with support and guidance in personalising our house with the options we went for. Since moving in, we have continued to be supported by the two amazing site managers - Jamie and Harshal. The site managers ensured to check in and to speedily resolve any queries / small snags we had. We are very happy in our new home and find that the building and finish are done to a very good standard.

We were so excited to finally have the green light to put pen to paper at Orchard Manor as it’s our dream forever home in such a picturesque location. The sales guy was new to Seddon however, he was so lovely. He took the time to talk through the plot and what we wanted from the house. He showed us a plot that was ready for completion and wow… what a complete mess inside. Chipped paint work, mouldy walls, damaged kitchen cupboards, marks on the dark windows, mouldy skirting boards and lots of other issues. When it came to the negotiation side of things, well… this is where it took a downward turn. We asked for flooring and were told by his manager that we could have option 1 which meant carpet in the bathrooms! Really? We asked about vynal at least and were told it would be an extra £550. Told him to call his manager back and negotiate for the extra which he did. He called us back and advised they were not going to budge and we were lucky to even get the first offer. Advised him that other builders in the area were offering 5% deposit plus carpets and upgraded kitchens. How do they sell houses if you can’t even negotiate the smallest of things? A dream location but a nightmare of a company. Safe to say Barratt, a true 5* builder have now gained a customer and couldn’t do enough for us. Maybe you need to see how they treat future customers, a lot could be learnt.

Our experience with Seddon Homes as been fantastic from start to finish. Emma, our Sales Advisor couldn’t do enough for us and was always around to answer any queries and provide suggestions. Like any new build home, we had some snagging issues but these were quickly resolved by Vic; again Vic is a great member of the Seddon Team. Thank you Emma and Vic for all of your help👍 Pete & Sue, Elmwood.

Got the wrong company sorry. Never dealt with them

We bought a 3 bedroom Bowland on orchard manor,the sales team was excellent.
Jamie the site manager and deputy site managers have been fantastic the guys working on site are polite and curtious, just waiting on some snagging bits to be completed,and some paint to touch up keep asking for the paint,but all in all cannot fault our new home we love it

Warning to anyone buying a home with seddons.

When buying a seddons home, on your completion day seddons will tell you that you have to check all of your sanitary wear and hob and sink and glass for any damage. They will advise you that if not listed on your handover form liability will not be accepted. What seddons will also say is that when looking at all your glass this has to be done whilst stood 2 metres back. What seddons will NOT ask you to do is check all of your window frames and will not point out that the word 'window' on your handover form also constitutes to your frames. What they will tell you is you have 7 days to check your house and point anything out on your snag list. You will then sign your handover form with the word window listed having not checked your frames as you are not advised this also relates to frames and are not told to check them.

Our master bedroom window frame is severely damaged and of course this was not noted on handover as we were stood 2 metres back looking at glass not the frame. It has severe blade marks all along the window frame. So this was noted and pointed out to seddons and added to our snag list. This was accepted by seddons who have tried to repair this damage. The repair has failed and I have stated that due to how severe the damage is the window frame needs to be replaced. Here is the fun part.

Seddons response is that as this was not pointed out on legal completion the window frame will not be replaced and this is their final decision. Despite not being informed correctly that the word window also covers frames and not being told or given the chance to do this on handover. I have now had to log this with NHBC to intervene.

If I can save one homeowner this stress then this post is worth it. So a word of warning to any seddons buyer do not be miss sold or duped into signing a form without being advised correctly. This form apparently covers frames so make sure on your handover you examine all your window frames aswell as your glass and point out any window frames that need replacing as seddons will use this excuse and form as an apparent reason to provide you with severely damaged window frames and then refuse to replace them.

Make sure you examine all pvc so you don't have the battle we are having. Mis selling and corruption at its finest.

In relation to seddons reply, I contacted nhbc myself not by their recommendation. If no one can see any damage why did you try to 'repair' it and if you can't see the damage then why don't you come and look at the window. Oh wait your customer care manager did and could clearly see the damage and tried to rebook the surface medic again, despite me even saying to him when he was here and he stated you would send a surafce medic, that I refuse this due to how bad the damage is and the frame needs to he replaced. You still tried to book a surface repair and i had to then state again in an email trail i refuse this and the frame needs to be replaced. But you can't see any damage yet this is all in an email trail! And it confirms in the email you have now cancelled this but you can't see any damage supposedly. Comical! So yet more lies from seddons. And I have even sent you pictures showing the blade marks after you have tried to repair it so it's very funny how no one can see this damage. And also seen by site managers on the 7 day check and added to the snag list. So very funny that isn't it. As for signing the form it is quite convenient how on completion day you are told you have to stand 2 metres back and check the glass for scratches. No mention of frames from yourselves and you then inform us we have 7 days to check all remaining issues. This was pointed out on snags and you have attempted to repair it so funny how no one can see damage. Why would site managers add it to the snag list and send a surface medic if that is the case? Maybe then tell your sales advisors to state to homeowners that the form also means the frames, not just the glass as your sales advisors state to you on handover. So yes it is miss selling. Maybe your sales advisors should be clearer with home owners. So yes indeed corrupt if you ask me. Well at least my review will help clear up this matter for future buyers so they can ensure they can fully check window frames too. This review will help buyers and clarify any confusion. And that's new that people who have viewed the frame can not see any damage yet your response to my formal complaint is the reason you will not replace the frame is because I did not point this out on handover but now it has changed to no one can see any damage. Lies upon lies. If site managers could not see the damage when doing our snag list why did you add it to our list and have attempted a repair to it which has failed as you can still see all the blade marks. Your lies get funnier by the day!

I bought a 2 bed property on the Hawtree Grove estate in Southport and am really happy with it. It is well designed and nicely finished and the small number of snags were quickly fixed by Seddon Homes. The sales staff and construction team couldn’t have been more helpful.