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Seeed Studio Reviews 289

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TrustScore 3 out of 5

2.9

Electrical wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality and find the ordering process straightforward and reliable, often receiving their items quickly and well-packaged. They appreciate the innovative products and helpful documentation, with some noting that their orders exceeded expectations. However, a significant number of people express dissatisfaction with customer service, reporting unresponsiveness and issues with refunds or exchanges, especially when products arrive defective or incorrect. Delivery services are also a common concern, with some experiencing long shipping times, unexpected costs, or receiving items from different warehouses than expected. There are also complaints about product accuracy and functionality, with some expensive items arriving with hardware defects and a lack of quality control.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction with product quality... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing strong dissatisfaction and advising... See more

Delivery service

Customers consistently note negative experiences with delivery service, particularly with items shipped from... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising excellent product quality,... See more

Customer service

Reviewers mention negative feedback about customer service, with many reporting being ghosted on all... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Rated 1 out of 5 stars

Used to be a fan of SeeedStudio historically, but new year ordering from SeedStudio really disappointed me. Not only has it cancelled the free shipping for big orders, but didn't provide options like... See more

Company replied

Rated 1 out of 5 stars

Unbelievably dishonest company and support. Purchased a MR60BHA2 which was advertised as being used by someone on a couch and someone at a desk. The sensor is horribly inaccurate, saying I'm breathing... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Company details

  1. Electrical wholesaler
  2. Electronics store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

289 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Seeed rocks 🤘😎🤘

I am so glad I chose the sensecap over the other brands of helium miners available. I have had a few issues that I needed help resolving/understanding and the sensecap support team has been awsome. Usually a quick response time with clear and concise answers. The support team has provided an easy to follow map to resolution everytime. The build quality of my equipment is superior and all of my problems have been api/blockchain related...never actually my equipment. If you are on the fence about what brand helium miner you should buy absolutely 100% without a doubt go with sensecap. It might be a little more difficult purchasing processes but well worth it.

27 January 2022
Unprompted review
Rated 5 out of 5 stars

Dashboard Login Issues, WIFI, Ethernet

I had an issue with logging into the dashboard. Jamie responded quickly through their discord Ticket service. Jaime quickly listened checked out information to make sure my setup was correct and all the information was on the up and up.

He then asked me to detail the sets I took and the issue. He quickly walked me through some basic easy to follow guides step by step. Simple easy, ran into a small hiccup. He corrected it. Power off... power on. Connected. He stayed until I was 100% satisfied. Excellent customer support and willing to help again if needed. I highly recommend.

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Customer support was excellent!

Customer support was excellent!! Super fast response on their sensecap discord channel. Mario was my support tech and his troubleshooting was great. He guided me on getting my miner back online in no time! I had a SD card issue

25 January 2022
Unprompted review

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