I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... See more
Company replied
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... See more
Company replied
We created a Selfwealth account to transfer shares from my late father's estate and as I had never held shares before the process was a little daunting. Transferring shares from multiple companies t... See more
Company replied
Company details
Written by the company
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contact info
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australia
- support@selfwealth.com.au
- www.selfwealth.com.au
4.8
Excellent
331 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fast help and straight to the point
Fast help and straight to the point. Really appreciated.
13 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind review. We’re really pleased to hear Blake was able to assist you quickly and clearly with your query regarding your holdings. If you need anything further in future, please don’t hesitate to reach out.
fast and great customer service
I have had this account for a long time and changed devices in that time I was unable to reach my 2 step authentication steps and had the issue rectified within 24 hours for safety and peace of mind. process was easy and quick. Excellent customer service
12 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your review! We’re glad we could help restore access to your account quickly and that the process was smooth. I’ll be sure to share your feedback with Blake, who supported you.
We appreciate you taking the time to share your experience.
Thank you Steven!
Thank you Steven!
I had a bit of trouble setting up my account, I called up and Steven was so helpful! He knew exactly what paperwork I needed and emailed them promptly with detailed step by step instructions. I would not hesitate to ask for help again.
31 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind feedback! We’re delighted to hear that Steven was able to assist you and make the account setup process smoother. Providing clear guidance and timely support is exactly what we strive for, so it’s great to know Steven delivered on that.
I’ll be sure to pass your feedback directly on to him, I know he’ll really appreciate it.
They were originally one of the few…
They were originally one of the few Australian platforms that allowed for easy US trades. Since then they are now nowhere near as competitive as other platforms and charge a premium to trade. When withdrawing funds the process is lengthy and you receive little to no communication except from automated emails.
Support and communication when you actually need them is slow and painful when you need it.
1 April 2026
Unprompted review
Reply from Selfwealth
Good Afternoon, Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations.
We understand how important timely communication and smooth withdrawals are. Over the recent period, response times may have been impacted due to the bank holiday weekend and market closures, including the ASX and US markets, which meant reduced support availability.
In terms of USD to AUD withdrawals, these are typically processed by the next business day, or the following business day if submitted after 2pm.
That said, we recognise your concerns around support and communication. If you have a specific case or reference number, we’d really appreciate you sharing it with us directly so we can review what happened and work to improve your experience.
Super customer service
Super customer service. The team at SelfWealth make it easy to solve your problems with simple, yet effective instructions.
31 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind review. I am glad that you were provided with super Customer Service and that any issues were resolved simply with clear instructions. Please reach out again if needed.
Fast response and helpful as well
Prompt and accurate information on my request
30 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback. We're pleased to hear you had a quick and accurate experience with us. Please reach out if you need support again!
Great service, platform and brokerage fees
27 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback. We’re pleased to hear that you’re happy with our service, platform, and brokerage fees. Your comments are much appreciated and help us continue to improve the experience for all our clients.
Dividend paid into the old ANZ Account
I had problems with Dividends going into the old ANZ Account, this has been rectified and a clear explanation was given
20 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback. We’re glad to hear the issue with your dividends has been resolved and that our explanation was clear. We appreciate you taking the time to share your experience and value your continued trust in us. I'll be sure to pass on the feedback to Blake whom you spoke with.
Quick response
Quick response, sorted out my problem very quick, thanks
19 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your great review. I will be sure to pass on the feedback to the team.
Great customer support from Supriya srivastava
The customer support staff was really helpful and friendly, solved 2 of my enquires straight away!
13 March 2026
Unprompted review
Reply from Selfwealth
Thank you so much for your kind words! We’re happy to hear that Supriya was able to assist you promptly and that your enquiries were resolved smoothly. We’ll be sure to pass your feedback on to her.
Ayubi Sharma - Great Service
Ayubi Sharma was helpful, clear, responsive, professional and polite. All round helpful and great service.
12 March 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to leave such a positive review. We're pleased to hear that Ayubi delivered helpful, responsive, and professional service. We'll be sure to pass on your kind comments . Your feedback means a lot and we look forward to assisting you again in the future.
Reply from Selfwealth
Thank you for your feedback! Glad we could help and that you had a positive experience. We appreciate you taking the time to leave a review.
Very patient and made the task easy.
12 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your review! We're happy to hear the process was easy and that you had a positive experience. We appreciate you sharing your feedback.
Onya Blake!
Blake was not only friendly and clear in his communication, he was also extremely quick to respond to- and resolve my issue which made continuing my investment journey easy!
12 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your great feedback! We're pleased to hear that Blake provided friendly communication and resolved your issue quickly. We'll be sure to share your kind comments with him. Glad we could help make your investment journey that little bit easier.
Support team helpful
I contacted the support team and they were able to provide me with bank transaction reports for US and AU which the accountant required for tax reporting.
Thank you for your help and getting these to me promptly
12 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind review! We're pleased to hear our support team was able to quickly provide the transaction reports you needed for your accountant. We appreciate your feedback and are always happy to help whenever you need us.
I like the ease of uploading documents…but.
I like the ease of uploading documents and account application.
There is a mismatch of advised time to get the account running versus when it actually happens which can be frustrating if you miss a market opportunity while it is being activated.
11 March 2026
Unprompted review
Reply from Selfwealth
Thanks for taking the time to leave a review. We're glad to hear you found the document upload and account application process easy to use. We're sorry that the activation timeframe didn’t match your expectations. While many accounts are activated quickly, some applications can take a little longer where additional verification or more complex account structures are involved. We appreciate you highlighting this, as feedback like this helps us improve client experience and set clearer expectations for new customers.
Efficient and prompt resolution
Efficient and prompt assistance by Ayubi Sharma to resolve my issue via the website live chat.
9 March 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback! We’re glad to hear that Ayubi was able to provide efficient and prompt support via our live chat. We appreciate you taking the time to share your experience.
Self Wealth made the effort.
Self Wealth went the extra yards to pursue the transfer of shares from a broker that had changed ownership.
26 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback! I’m glad we could assist with your share transfer. Ensuring a smooth and efficient process for our clients is always our top priority, and I’ll be sure to pass your kind words on to the team.
Supriya gave a quick and satisfactory response.
Great customer service.
27 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback, we're glad that you've been provided with a great client experience when your reach out to us. I'll be sure to pass this feedback on to the team.
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