I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... See more
Company replied
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... See more
Company replied
We created a Selfwealth account to transfer shares from my late father's estate and as I had never held shares before the process was a little daunting. Transferring shares from multiple companies t... See more
Company replied
Company details
Written by the company
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contact info
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australia
- support@selfwealth.com.au
- www.selfwealth.com.au
4.8
Excellent
331 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blake provided a great support service!
27 April 2026
Unprompted review
Reply from Selfwealth
Thanks for taking the time to share this. We’re really pleased to hear Blake provided great support and we’ll make sure your feedback is passed on to him.
Resetting MFA
After accidentally deleting my Google Authenticator app, I lost access to over 10 different accounts, including Selfwealth. I expected to wait until Monday for a response, but Akanksha (Selfweath support) replied almost immediately. Akanksha efficiently reset my MFA access, allowing me to get back into my account without the long wait I anticipated. Fantastic support!
24 April 2026
Unprompted review
Reply from Selfwealth
Thank you for sharing your experience. We’re glad Akanksha was able to step in quickly and help you regain access to your account, especially given how stressful that situation can be. We’ll make sure your feedback is passed on to her.
Blake
Blake, reacted promptly to my request in a professional and efficient manner, following up to ensure that the matter was resolved to my complete satisfaction.
24 April 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share this. We’re glad to hear Blake responded quickly and followed through to make sure everything was resolved for you. We’ll pass your feedback on to him.
Customer service was very responsive…
Customer service was very responsive and user-centred.
22 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind feedback. We’re glad to hear you had a positive experience and found our customer service responsive and focused on your needs.
Great customer support
Customer support is great and the trading platform is easy to navigate. Definitely recommend SelfWealth if you’re interested in purchasing stocks.
23 April 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share your experience. We’re delighted to hear you’re enjoying the platform and our customer support. We really appreciate your recommendation of SelfWealth.
I previously tried to open a smsf…
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.
If there were any issues he explained them in terms I could understand.
This man deserves a raise!!! He earnt his money
I would highly recommend Selfwealth to anyone.
24 April 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share this. We’re delighted to hear your SMSF account setup was a positive experience and that Blake was able to provide clear and helpful support throughout. We really appreciate your recommendation and will ensure your feedback is shared with him and the team.
Answered my query quickly and provided…
Answered my query quickly and provided extra data
22 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind review. I’m glad to hear Steven was able to assist you quickly and provide helpful information. I’ll be sure to pass your feedback on.
Great communication
Great communication
Easy to deal with
Got my issue sorted quickly
23 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your review. It’s great to hear you found us easy to deal with and that your issue was resolved quickly. We really appreciate you taking the time to share your experience.
Ayubi Sharma from the support team of…
Ayubi Sharma from the support team of Selfwealth was very knowledgeable and assisted me in resolving a couple of issues I had outstanding.
21 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback, we really appreciate it. We’re glad Ayubi was able to assist you and resolve your issues. I’ll make sure to pass your kind words directly on to Ayubi.
I have been stuck on identification…
I have been stuck on identification problems blocking me from using my account for a few years and Ayubi Sharma had used a magical wand and sorted me just like that.
I have pulled out my hair, and was on last legs to close the account but Ayubi has fixed my problem.
He is worth her weight in gold.
What a wonderful person to have in your team. You have a star.
21 April 2026
Unprompted review
Reply from Selfwealth
Thank you so much for your kind words, we really appreciate you taking the time to share this.
We’re really pleased to hear Ayubi was able to get this resolved for you after such a long time, especially given how frustrating identity issues can be.
We’ll make sure your feedback is passed on to Ayubi and the team, it means a lot.
Reply from Selfwealth
Thank you for kind feedback, we really appreciate it. We’re glad to hear you had a fast and positive experience with our service and response times. Your support means a lot to us.
I really like the service
I really like the service, it was smooth throughout my application process and it was quite easy and straightforward
16 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback, I'll be sure to let the team know that you liked the service. We're glad that the application was quite easy and straightforward. Please reach out if we can support again.
Reply from Selfwealth
Thank you for your review! Great to hear Blake acted quickly, he’ll really appreciate the shoutout.
The transfer of shares without fuss.
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well.
Requests to the Adviser team seem to be executed without issue. Thank you Selfwealth Adviser team.
15 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback. We acknowledge that share transfers can present challenges, particularly where there are discrepancies in personal details. We're pleased to hear that the process worked well once the correct information was provided. I will be sure to pass on your feedback to Steven within our Support Team who was able to assist.
Very professional.
14 April 2026
Unprompted review
Reply from Selfwealth
Thank you very much for the review Tony. We are pleased to hear you found our service very professional. If you need anything further in future, please don’t hesitate to reach out.
2FA Authenticator setup at Selfwealth
The 2FA Authenticator took awhile to reset. Should be easier. However the Support person Akanksha Anuragi was helpful and patient.
14 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback and for highlighting the support you received from Akanksha.
We are pleased to hear she was helpful and patient during the process. However, we note your comments regarding the 2FA reset. While these security measures are designed to protect your account, we understand that a delay can be frustrating.
We are focused on making the platform easier to use and will take your feedback on board as we look to refine our security protocols.
Quick and Clear Support
Akanksha was very helpful and gave clear instructions and helped fix the problem quickly.
14 April 2026
Unprompted review
Reply from Selfwealth
We are pleased to hear that Akanksha provided such helpful and clear instructions to resolve your issue quickly. We will be sure to pass your kind words on to Akanksha.
Reply from Selfwealth
Thank you for your lovely feedback. We’re glad to hear the chat was helpful and that updating your details was quick and easy. I’ll make sure to pass your kind words on to Ayubi who supported you.
Excellent customer support
The support person answered straight to the point and provided extra info. No time wasting. Excellent support staffs you got there!!! (especially Nicholas)
14 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your great feedback. We’re glad to hear you found the support clear, direct, and helpful, and that Nicholas was able to go the extra step for you. We really appreciate you taking the time to share this. I'll be sure to provide feedback to Nicholas.
Authenticator reset with new phone hand set
Stay with me till the problem was solved. Excellent support.
13 April 2026
Unprompted review
Reply from Selfwealth
Thank you for your great review!
We’re really pleased to hear you received great support and that we were able to stay with you until the issue was fully resolved. We truly appreciate your feedback. I'll be sure to pass on this feedback directly to the team.
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