Senetic Inc. Reviews 29

TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Really good delivery times, I got told it would be delivered around June 2nd but mine came in May 29th. The service was really good as well, I got a message asking if I wanted it on my front door or i... See more

Rated 4 out of 5 stars

Senetic is legit. Products ship from Europe, but the DHL shipping is very fast (about 4 business days from order to receipt) and all products have arrived with appropriate US power cables when necess... See more

Rated 1 out of 5 stars

Avoid any purchase in their internet shop in Israel. They have no expirience in the sales here. You will have no chance to procceed the customs procedures. The goods will be retutned after weeks.... See more

Company replied

Rated 1 out of 5 stars

They simply don't care about their customers. I purchased a couple of items and requested a return — even offering to cover the return shipping costs — along with a refund. They completely igno... See more

Company details

  1. Computer Accessories Shop

Written by the company

We provide optimal tools for development while you focus on business. Our experience supports customers since 2009. We deliver tried-and-true products of reputable brands, such as Microsoft, Ubiquiti, MiktoTik and professional consulting.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

29 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don't bother buying from these Muppets

Don't bother buying from these Muppets
Despite Ordering on the UK website. Items shipped from Poland, the delivery date quoted at purchase was 5 days after 14 days still no update as to when it will be delivered. After emailing and calling them still none the wiser. When you call them you eventually speak to someone in Poland. I suspect the London office is just a mailing address, a virtual office to appear as if it's a UK company. After two weeks with still no update I am now trying to recover costs through my credit card!
Update..
After a total of three weeks it finally turned up. Unfortunately supplied with EU Power supplies, I contacted them again to explain that by law products bought in the UK need to be supplied with the correct 3 pin plug. Amazingly the replacement PSU arrived the nextday.

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Terrrible service

Terrrible service. You can forgot about offers. 2 weeks no any progress after order confirmation. Products indicated as available in stock with delivery 24 hours, but really ... no reaction for WEEKS

15 February 2021
Unprompted review
Rated 2 out of 5 stars

Ordered a electronic licensee 4 weeks…

Ordered a electronic licensee 4 weeks ago. After a number of email back and forth with the Philippines, they have still not figured out how to fulfil the order. They claim to be a Microsoft Gold partner, but they are not listed as one in the US.

9 February 2021
Unprompted review
Rated 5 out of 5 stars

sharing my expirience

Volevo condividere la mia esperienza .
Volevo condividere la mia esperienza .
il servizio ecellente .
ho ordinato un router della Mikrotik e arrivato in 2 giorni.
oltre questo Adriana!!!! sempre disponibile MOLTO educata risolve tutti i problemi ,gentile , attenta precisa .
questo negozio assulutamente sanno cosa fanno e sono molto soddisfato dal servizio ricevuto.
Grazie Adriana per il servizio il prodotto e' arrivato oggi come concordato

I wanted to share my experience.
lets start that the service wqas excellent. I ordered a Mikrotik router and it arrived in 2 days with all the sfp parts i ordered.
besides this Adriana who works there always available VERY polite solves all problems, careful, precise. and she is a good reason that I recommended this store to other companies ..
this shop absolutely know what they are doing and I am very satisfied with the service received thanks Adriana
TRUSTWORTHY!!! GOOD PRICES.. KEEP IT ON!

29 May 2020
Unprompted review
Rated 1 out of 5 stars

Misleading lead-times

Misleading lead-times. Products indicated as available 50+ and allowed to select a delivery 24 hours, then received an email stating it would be over 2 weeks and drew my attention to another piece of information further down the product information page. Wont be using this supplier again, took my money then the best they could come up with was that the order would be sent for processing a refund, no indication of when I would actually be refunded.

4 June 2019
Unprompted review
Senetic Inc. logo

Reply from Senetic Inc.

Thank you for sharing your feedback with us it will help us to continually improve the standard of services offered to our customers. As described and mentioned over the email our website provide the availability which is also followed with the lead times under each product.
We do not stock all listed products hence some of them have to be back ordered for you, lead time states when we can deliver the product by choosing Standard or Express delivery. Dates of delivery are shown at least couple times and followed with confirmation. The account manager has also contacted you regarding this to make sure you have noticed the lead time and offered you an assistance to find alternative is you are not satisfied with the delivery times. After which you have requested a cancellation and refund. Due to technical difficulties with AMEX cards refunds cannot be processed. Refund request was made however you have not given us a bank details to use for refund.

Rated 3 out of 5 stars

Senetic I Need to Return

The process of returning was quite easy and thorough. Senetic personnel was helpful with the return of an ordered product. Sometimes these things happen but its good to know that companies will help with process thanks so much, the people at Senetic.

26 February 2019
Unprompted review
Rated 5 out of 5 stars

You never know online, with Senetic you do.

You never know online, having placed my first order with Senetic for four HGST Ultrastar DC HC520 He12 drives they arrived fast and in perfect condition, shipped DHL no less. Future orders will be for fifteen drives at a time, now that I know the company can and does live up to our high expectations.

21 November 2018
Unprompted review
Rated 4 out of 5 stars

Senetic is legit

Senetic is legit. Products ship from Europe, but the DHL shipping is very fast (about 4 business days from order to receipt) and all products have arrived with appropriate US power cables when necessary. I've completed two orders now with no issues. Their products are very reasonably priced compared to similar providers in the US. I'll continue to use them going forward.

21 November 2018
Unprompted review

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