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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge and helpfulness, making the process of understanding and choosing healthcare plans much easier. Many people highlight the excellent customer service, noting that their questions are always answered thoroughly and that they feel well-supported in their decision-making. Consumers frequently mention the quick response times and the overall efficiency of the service, which helps alleviate anxiety and guesswork. Reviewers appreciate the personalized guidance and the clear explanations provided, ensuring they find the best plans for their individual needs.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their expertise and helpfulness.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff's patience,... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciate the expert assistance,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and timely... See more

Based on these reviews

Rated 5 out of 5 stars

Justin Lubenoe and his team at Senior Advisors have always been responsive in a timely and professional manner. When we have asked for further clarification they have been able to provide more info so... See more

Company replied

Rated 5 out of 5 stars

Excellent company to work with for all your Medicare insurance needs and questions. Bob Riley is truly knowledgeable about all the options best suited to your own personal situation. He is honest, har... See more

Company replied

Rated 5 out of 5 stars

Rod Spann was thorough, knowledgable and very accessible. He clearly explained my choices, listened to my concerns and was a huge asset in helping me decide on a Medigap plan. He was recommended by my... See more

Company replied

Rated 5 out of 5 stars

The process for Part D Drug renewal has been made easy. If I have any questions or need help, Mr. Lubenow has always been responsive and has provided immediate assistance. I am glad to have him as a... See more


Company details

  1. Health insurance agency

Written by the company

We are not the company that is placing SPAM calls. We are a small family business. We are aware that a company is making a tremendous number of calls stating they are "Senior Advisors". This is not our family business that is making these calls. We sympathize with you if you are experiencing this; we have zero affiliation with the company that is making these calls. As we work to support our clients, we are doing our best to identify this company to put an end to their outrageous behavior.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Senior Advisor harassment.

This company keeps calling me and I want NOTHING to do with them. They were really harassing me over a year ago and I wrote a review of their harassment. The calls stopped for a while but now the calls have started up again. Don't have anything to do with this company.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I left an abusive situation and went…

I left an abusive situation and went homeless in that time I found a place to live with affordable housing for me and my dog. It is a secure locked building and I’m comfortable living here so don’t ever be afraid to take a chance.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Bob Riley has been a tremendous help…

Bob Riley has been a tremendous help for me negotiating Medicare for years. Signing up for Medicare was an intimidating process. I was afraid a misstep would lead to not getting appropriate coverage and overpayment.
Bob was incredibly patient and tenacious setting up my coverage for me and my wife.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Diligence, Dependable

After my Medicare Supplemental Plan raised its premium, I asked Bob Riley if lower premium plans were available. He found one and did all the 'paperwork' to apply for the new plan and have it approved. I saved approximately $1000 in annual premiums.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Advisor Excellence

Our advisor, Justin Lubenow, did an excellent job of helping my wife and I with our Medicare decisions. My wife is new to Medicare and Justin expertly walked her through the process. I was renewing and Justin pointed out the changes for 2026 and helped me pick a new plan that worked better for me. Thanks Justin

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Navigating the Medicare jungle

Choosing your Medicare plan (every year!) can be a jungle, and we feel lucky that we found Justin and his team. They always find the best plan for our needs, and when we have questions, always get back to us with answers. Don't go it alone, get in touch with Senior Advisors.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Medicare info source.

Always great info on upcoming changes for MEDICARE and all the other plans for health coverage.
We get info on how to shop plans, compare all costs involved with plenty of time to make sure any changes occur in time.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Having no clue about SS benefits

Having no clue about SS benefits we put our trust in Rod. Who was patient and guided us thru the process. And got us signed up on the date we needed. Never an email or phone call not returned quickly!

1 April 2025
Unprompted review

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