Sennheiser Reviews 

Bought a set of earbuds which claim to have active noise cancellation (anc) as I am a truck driver and like to have sound blocked out while I am parked up or in a lay by. The noise cancellation is terrible. I can still hear everything going on around me, even with the windows of the truck right up. The earbuds cost me over £150 and are not fit for purpose as they do not work. I got in touch with Sennheiser UK who basically told me I am talking rubbish because the particular buds do have ANC. I have always used Sennheiser products for listening to music but these buds will be the last I ever buy. I will use either Bose or Sony as their ANC DOES work as expected for the price paid.

Struggling to get support from this company after buying a ambeo max soundbar, which was very expensive, multiple cases raised and had no response whatsoever, there’s no phone number and no contacts for technical support, their website says “contact technical support” how?, I will return the item for a full refund if they don’t respond in the next 10 days

Came on here to write a (belated) good review and realised I was lucky in light of other's poor experiences. My earbuds (CX400 BT True Wireless White) were within 2 weeks of the 2-year guarantee expiry date when one stopped working, but went online and found where to send them (postage was free). It did take a long time to get them back - probably around 2 months - hence the missing star, but was delighted to receive a brand new pair as a replacement when most electrical goods are only guaranteed for one year. Seems I was lucky and had also kept the online receipt.

I purchased some Bluetooth CX ear buds at the end of April 2023 for gym workouts. I've hardly used them as had surgery in June so was not at the gym from June to August and on vacation in September. The right bud has always intermittently worked. It now doesn't work at all. I've done the whole troubleshoot thing which made no difference. I had hoped to either receive a refund or replacement but had very many protracted conversations about it being repaired instead. I'm not keen on this option as just think it's faulty item. It also means I'm without any headphones for the 3 weeks or more it's being looked at. I'll be buying from elsewhere therefore. Very disappointed.

You have been warned there is no customer service. Even the email they give people do not respond. If you purchase something good look getting it returned or any support.

If I could give no stars I would.

DO NOT USE THIS COMPANY
I placed an order for headphones which they sent out by UPS who offered me no flexibility or options about delivery and then stated that I failed to be in on 3 occasions when they were not prepared to allow me to choose a more suitable delivery option. I contacted Sennheiser customer services 4 days ago and am yet to receive a reply. I feel like I have been scammed.

Non-existent customer service. They are deliberately withholding information on returns. There is no one to talk to. Useless company.

no customer support… still waiting for the info about my earbuds, I’ve sent for repair…. Over a month ago…

what a shame all these reviews, i bought sennheiser headphones a few decades ago the foam rotted but the sound was magnificent they were quality. i thought i will buy the brand again? maybe not now. they dont care now reputation is built, maybe?

Flippant customer service that try and pass the buck constantly... I'm on my second of tw3 and momentum 4s, issue with the m4s is bad implementation of Bluetooth, no other earphones ever used have had the crackling issue I encounter, sennheiser try to blame win11... and the tw3s yet again have started creating a pulsing chirp in the right bud (same as last pair) and unbalanced audio... sick of it.. swapping for sonys

Sent my headphones for repair in May and got nothing for 4 months - multiple attempts to contact customer service were all in vain
avoid them at all costs!

Good product but the customer service (now outsourced to Sonova) is a DISGRACE. Not even fit for a low-cost airline let alone a quality audio brand.
When I sent them my TW3 for repair they LOST it, then when after they asked for proof I proved that they lost it and not the post, they promised me (I have the EMAIL IN WRITING) they'd send me a new set which NEVER ARRIVED.
SONOVA ARE LITERALLY LIARS.
AVOID - NEVER AGAIN

Never again. I returned my SportTrue wireless earbuds as one had completely stopped working. It took them 6 weeks to find them in their warehouse to acknowledge receipt and then they told me if I couldn't prove the purchase there was nothing they could do with them, despite indicating that they would be repaired for a fee if proof of purchase couldn't be provided. I bought them at an airport a year ago, obviously don't still have the receipt and my bank statement just says duty free £xx... apparently there's nothing they can do though which is ridiculous. Just repair the ear buds that shouldn't have broken in the first place and charge me the cost. Terrible customer service, this has been going on for months now with no end in sight. I will never buy from this company again.

Like others here I WILL NEVER BE BUYING AGAIN. My bad experience is : one of the ‘gels’ on the ear buds that actually goes in the ear split so i needed a replacement but could not find at retail. I contacted 'customer no-service’ only to be told they do no longer make the gels that feature on ALL their models and would have to buy a new set(never going to happen). I replied to Patrick pointing this out and he no longer replies. I wrote to Andreas Sennheiser 3 times and he will not even acknowledge receipt so I wrote to the COO Peter Ogley who also ignores my mails I then wrote to all 3 of the together and they all ignored my mail !! This is all compounded by one of the buds intermittently just DOES NOT work (same happened to my son’s ?). A SHOCKING company with SHOCKING practices and it is not as though their products are inexpensive. I will NEVER buy sennheiser again…… you have been warned and not only by me.

I will never buy Sennheiser equipment again
After the terrible experience I just received from this company.

1/st Sep 2022 I bought a pair of PXC550 wireless headphones with 2 year warranty. After about 10 months the covers were becoming unglued from the head pieces, this gradually got worse and worse. I contacted them and received a returns number, I sent the units back on 7th Aug 2023, I included a letter that stated I needed these back by 29th Aug either repaired or un-repaired. Since then I have received no communication from the company, no acknowledgment of receipt, nothing.
Since then I have contacted them again on 24th of Aug, I received a standard reply saying someone would contact me, it is now the 29th of Aug. And not a word from anyone.
This company is either seriously understaffed or their systems are not working.
I am travelling now for the next 6 months. So I need o buy a new pair if headphones, needless to say it won’t be Sennheiser.

I ordered sennheiser earbuds that I have never received. Delivery was apparently attempted twice but in fact no one ever knocked at my door (I work full time from home). The UPS update said earbuds are on the way to be sent back to supplier. I contacted sennheiser customer services as this is their obligation to make sure the product is delivered to customer. They refused to contact their chosen delivery company and said that if I want to receive earbuds I should contact UPS myself as they wouldn’t do that. Alternatively, they advised, I can wait for the earbuds to be sent back to them in order to get my money back but they didn’t know how long it would take and wouldn’t help with this either. My money has been taken, item never delivered and no support provided.

Ordered a set of Momentum True Wireless 3 Earphones a year ago from. They broke within 3 months. Got them eplaced under warranty which took about a month. Earlier this year they stopped working with the same issue. Sent them in for warranty again and am currently waiting for them. I sent them in 2 months ago and I know they have them because it's was sent tracked. I've tried to get updates but can't get a response. Don't buy Sennheiser products, they're basically stealing your money.

Update 08/09/2023: I still haven't got my earphones back, and they still won't respond

Possibly the worst customer service ever. I bought a pair of headphones in the airport through security and they turned out to be faulty. I had to pay to return them and I got an email acknowledging the return and asking me to re-send the receipt but then nothing. I emailed multiple times including a copy of the receipt and I heard nothing. I telephoned and each time i got through to their company in Germany (they have no telephone contact in the UK) they put the phone down on me when I asked if they spoke English. So now I am out of pocked for a pair of headphones and the postage to return them. Next stop citizens advice bureau. Customer ref. C220805-0326

I send my product to warranty maybe more than 1.5 month.
İ couldnt talk them becouse they are nor opening phones.
Live char always closes.
Ita ridicilous

Everything is great... Just stupid Repair/Customer service.

I sent my headphones in to be repaired nearly 2 months ago. And they have JUST been seen to be repaired. However this is with me nagging them almost everyday to get them to tell me what's going on, otherwise I would have no clue as their "Automated Emails" NEVER Arrive.

If you need to repair them, don't find a 3rd party company. Worst customer experience of my life, never using their repairs again! AVOID