Sennheiser Reviews 

Have bought sennheiser cx plus earphones, left earphone just died after 4 months, after 2 weeks no reply of service.
Never again senheizer.

Faulty pair of headphones which I emailed them, they did come back to me with a link to arrange a return which doesn’t work I have emailed them 3 times now for help but no reply, tried calling but was on hold for 45 minutes & gave up.

Bought RS195 headphones directly from Sennheiser. Headphones have significantly worse audio than the set we have had for years which were a fraction of the price. Attempted to return in line with their promised returns policy. Sennheiser make it almost impossible to return an item and after over a month still no refund. It cost £40 to send the goods back where they have sat in a postal depot for the last 3 weeks. Customer services do not answer queries, they send links to their website without addressing the concern. Worst buying experience I have ever had and a terrible product - not a patch on previous products. It feels like they are trading on their previous reputation and don't care about the customer anymore. Will never order from them ever again.

Asked for a replacement case as I couldn't find it anywhere for my CX plus. And I got a reply 3 days later to look on AMAZON!!!

Buy SONY or SAMSUNG, you'll get decent customer support!

It's the first time I leave a review for anything - because this was truly dreadful.

I thought I'd order from the Sennheiser website instead of Amazon. First I tried ordering a pair of headphones with a non-UK card. After clicking 'Pay', the page wouldn't let me go through, saying it had to be a UK card. I thought ok, I'll get them from Amazon then.

20 minutes later, I receive an email that my payment has gone through with Sennheiser. At no point did I receive a confirmation, just the error about the non-UK card. I try to find a way to cancel the order before it's shipped. There is no straightforward option to do this, so instead I email 2 different contact addresses within 30 minutes of placing the order.

The next day, I get an email saying my order has shipped. I contact Customer Service, who tell me I have to return it if I want a refund. I explain I didn't actually put the order through - and I did everything humanly possible to cancel it before it shipped - so I don't really want to take time off work, queue at the post office and pay for postage. They say they're sorry, and that's it.

I try to print a return label for the parcel. The website mysteriously switched to Dutch halfway through, with no option to go back to English. I'm not even sure what I'm agreeing to. Instead of 1 label, I receive a 6-page PDF with no instructions as to how to use all of the forms (5 in English, 1 in Dutch).

The order shouldn't have gone through in the first place. Then no one was there to pick up my cancellation request. Then they brushed off all of my attempts to fix this situation and/or complain. Then the return instructions are obscure.

Bought Sennheiser HD 450 BT headphones in New Zealand. Ear pads seem to fall apart fairly regularly. Good headphones, similar bad experience as others with after sales service. That is, when I was finally able to get in contact with them. Chat box is always unmanned and they don't answer the phone. I won't be buying Sennheiser again.

I have had for a long time and been very satisfied with a set of Sennheiser wireless headphones. They were still fully functional except that the operation of the on/off switch on the headset had become very erratic. I emailed them asking if they could supply a replacement switch, which I would be well able to fit (so far as I can tell it is only possible to buy this particular type in bulk). Eight days later they (as Sennheiser hearing) got back to me saying that they had no stock. Strangely though, the said that were the phones in warranty (which they definitely aren’t) they could offer to carry out a service – which would certainly need exactly the same part. So I fixed it myself, cutting a hole in the casing to fit a different type of switch. Thus I cannot fault their equipment but the service does not seem to bend over backward to be helpful.

Sent in my mtw2 for warranty repair in mid August as the right earbud died on me. 2 months later no correspondence whatsoever, no indication of any work being done or even acknowledgement of the parcel arriving at their site. If not for royal mail tracking I'd not even know it was delivered. Doubt I'll see my earbuds again. Appalling service from a supposedly premium kit supplier.

Bought the hyped up Momentum 3 buds which initially i liked. They lasted 6 months. The real issue is contacting after sales. Ive filled in a form many times now no reply. Facebook had an initial reply then nothing. Very poor. If there was a phone number to call i wouldnt mind. I’m so disapointed because they have been good in the past.

Warranty Repairs nightmare

I ordered wired earphones a while back, and for some reason they stopped working in one ear. So I contacted the warranty support. There is no direct contact number, you have to complete an online form. Seemed like applying for a mortgage but I did anyway.

I got the email with case number and asked to wait for another email with postage label.

Second email came, I printed off the label, guess what, I have to pay the postage. Ok, off to Post Office, sent it off as signed for delivery.

One month since its delivered to their service center, no response.

There is no contact number on the website to call. So googled it and found a number. I am waiting for 20+ minutes now and no one answering.

Apparently all their staff is busy, looks like they are now manufacturing sub-standard products that are breaking far more often than they used.

Luckily, these were not very expensive headset, so won't be bothered too much.

However, WILL NEVER BUY sennheiser products again.

Headphones sent for repair on 2/8/22, 5 weeks later and we have heard nothing. There is no email address, I can't get through on the telephone or on the Live Chat on their website. Appalling customer service, would never buy from them again.

Sent off headphones for repair, no acknowledgement of them arriving or status of things, 4 weeks later I get them back in the same package that I sent to them! No notes to say what work (if any) had been done. Just the headphones and the paperwork I gave them re the fault/invoice etc. That all sent back, not even addresses to me...but The Occupier and the item is still faulty.
Absolute shocking!

The worst company I've ever dealt with and that's saying something. I'm not a complaining, moaning type of person but, very reasonable, having said this they've really annoyed me. My GF found a deal on their website in December for a pair of headphones. We were a bit hard up at the time and so weren't going overboard with presents. She bought me a pair of £89 headphones on offer for £50 and was guaranteed for weeks that they'd arrive before Christmas Day. Fast forward to the start of January headphoneless and they stop replying to my gf. Fast forward to February and they finally get back claming they never received the order, incredible considering they still had her £50. After a few back and forths and us wondering why we were guaranteed delivery before Christmas for an order that "didn't exist" they refunded us our money and gave us a voucher to use to get the headphones at the price we tried to purchase them for in December. Due to money issues we couldn't afford it at that time but, were once again "guaranteed" we'd be able to use the code at any time. I used it last night and bought the headphones for £53 including delivery, woke up this morning to find they've cancelled the order but, it was very nice of them to tell me I'm welcome to redo the order. They may have a great rep for their audio quality, unfortunately I couldn't possibly remark on that due to their well below acceptable standard of customer service. For a company that specialises in audio, your voice tends to fall on deaf ears. What a pity, we thought we were dealing with pros, but it's a totally amateur set up they have.

I will never buy another sennheiser product in my life. I bought a pair of headphones in November last year, when I opened them one of them had a factory fault and was completely dead. I have been trying since then to get my money back with no luck. Originally they agreed to refund me, but now no one is responding to my emails. The last email I got told me it wasn't their problem as the company had been sold to another a company. Never ever again.

Sent my Momentum TW 2 for repair under warranty and haven't heard back after 2 weeks, not even an acknowledgement of reception though tracking says they were delivered. No support phone number, no agents in live chat, just bots, no way to speak to them. After reading reviews here I'm now convinced I lost £279 worth of gear, or will have to wait months for a repair and not buying Sennheiser ever again.

Sent two radio microphones to be repaired - one with a simple mute switch fault. UK sent them to Germany. Unable to repair their own kit - offered two new ones at trade price. Took months to do nothing. The kit is excellent - the service is appalling. At least I would have expected replacement printed circuit boards.

I bought my Momentum 3 direct from them. They were faulty on arrival... Sennheiser charged me to have them return for repair/replacement.

I have used Sennheiser for just over 17 years - got my first pair when I was 15, and they lasted me over 10 years - with a few wires changes, but otherwise brill.

About 2 years ago I decided to go wireless, and got myself a pair of HD 450BT - great design, amazing sound and long battery life - all I need. Unfortunally a few weeks ago the power button decided to get stuck, and the headphone would turn on and off all the time. I wrote to Sennheiser support, and got a request to send them for repair + a lable, the same day.

After 10 days, I had not heard anything, so I wrote to their support, to get a status of my repair - I got an email the next day, that the repairs can take up to 6 weeks, but that they had decided to send me a new pair, free of charge, despite that I have neither warranty or insurance.

To me this is just yet another reason why I only buy Sennheiser for my ears - what an outstanding service!

Wasted a lot of time listening to a useless recorded message on 03332408185. Judging by the many poor reviews Mr Sennheiser must be aware that the service of this company is beyond pathetic.

Bought headphones at the end of November 2021. Realised over the next month or so that the sound was increasingly cutting out intermittently in one ear. The only way to contact them was through the online form. Weeks later I received a response with a link to book the headphones in for service, except it didn't work, because the product I bought wasn't an option on the website. Sent a message asking for further help. That was a month ago, and no reply. At this point, and judging by the other reviews here, I don't think I'll bother sending them for service even if it does happen someday. Which is a shame, because the problem only gets worse and sooner or later they will stop working completely. What a shame, the only time in my life I've spent money on a pair of headphones.

Wish I had checked Trustpilot before I bought them but it's not what you'd expect from a supposedly reputable manufacturer.