When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?
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See what reviewers are saying
This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... See more
Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... See more
I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.
Company details
Information provided by various external sources
Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.
Contact info
94005, Brisbane, CA
- 800-676-0949
- customercare@sensibus.com
- www.sensibus.com
Delvered half way across the US in one…
Delvered half way across the US in one day, packaging was excellent and still cold. products are fantastic, thank you Sensibus, you just earned a new customer.
20 September 2020
Unprompted review
Excellent Products - Less than Optimal Shipping During Extreme Heat
The product itself is excellent! However, the shipping delay in the extremely hot weather is concerning. I will not be able to actually give stellar review at this time, unlike all other times... Cheese shipped the manner in which I received it was fine, however the unusually long delay was not okay. This is not a slight on Sensibus at all, but the shipping company used.
15 September 2020
Unprompted review
Paid for next day delivery and got it a…
Paid for next day delivery and got it a day late. Contacted customer service and to ask why. No response. Never received a confirming email on the order or the ten percent coupon for the next order. Disappointing.
6 September 2020
Unprompted review
Great Service and an amazing selection
24 August 2020
Unprompted review
My delivery was one day late
My delivery was one day late, thanks to Periship (Fed Ex). My cheeses were completely melted, and the interior of the box was actually hot. I threw all but the Grana Padano away, as I couldn't trust it. This was not Sensibus' fault, but I notified them immediately, but have yet to hear back as to what they are going to do. Poor customer service.
23 August 2020
Unprompted review
not cold enough
I do not feel the cheese was packaged well enough to stay cold. I opened the box and the cheese inside was warm as well as the ice packs. It was fresh mozzarella so it definitely should not be allowed to get warm. I bought 4 packages and I contacted the company and they insist it is fine. Not sure I would buy again because I prefer my fresh cheese be kept cold.
8 August 2020
Unprompted review
Great Service
We have been very happy with the Sensibus service over a number of years.
6 August 2020
Unprompted review
Yay, that's all.
3 August 2020
Unprompted review
POOR SERVICE
Everything was fine, arrived on time. Tried cheese over next few days. One cheese was so hard we could not cut it and it eventually shattered when we did managed to cut it. Sent an email to customer care and never received an answer. Did receive a phone message, tried to return call but asked for extension which I did not have as it was not left in message. emailed customer care agin and have heard nothing. Other cheese were fine but service is TERRIBLE
24 July 2020
Unprompted review
Exceptional service!
28 June 2020
Unprompted review
Prompt service
Everything arrived promptly and well packaged. All cheeses were in good shape and with taste as expected.
The delivery company (UPS) should be instructed to ring the bell before leaving the package on the ground in full sun.
21 June 2020
Unprompted review
Timely & Delicious!
20 June 2020
Unprompted review
Great product.
Great product.
Unbelievable shipping time.I placed order on Sunday and had it in hand Tuesday.
Thanks so much.
I will place a new order shortly.
Ron Giacomo
19 June 2020
Unprompted review
Products and Service
Love the wonderful selection of products and great customer service. I look forward to doing business with you for years to come!
1 June 2020
Unprompted review
Amazing pasta!
Amazing pasta - a real crowd pleaser in our house which is rare. Best service and pricing keep us coming back for more.
30 May 2020
Unprompted review
Great products and very good service
30 May 2020
Unprompted review
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