sensoryeducation.co.uk 

Extremely disappointed. I ordered 3 items for my daughter’s 2nd birthday and received an email the day before they were due to say they would be out for delivery the following day. The email included photos of all the items and even stated the subtotal was 3 items. When the parcel was delivered, not only was it poorly packaged with only one piece of parcel tape (barely) holding the cardboard together, but there was only 1 item in the box. I contacted the company and the delivery people to explain I had items missing. The delivery team arranged a return for a refund for me, only for Sensory Education to then contact me and say that they had actually only sent 1 item and had not informed me of the 2 that were out of stock, but had included a “note” in the box instead. This was extremely frustrating because A. There was no note and B. I had handed over the 1 item to the delivery company to return in order to get a refund!! So I was now over £50 down and had absolutely nothing to show for it. I have contacted Sensory Education only to be met with absolutely no apology or attempt to resolve the issue, and instead they have simply questioned why they’re not able to see anything about a return from the delivery company. I have replied to explain why this is, but have since been ignored. Would absolutely not recommended!

Great selection of products for my attention autism sensory bins at a good price.Wonderful service

My item arrived so quickly after ordering and is exactly what I hoped for.

SCAM COMPANY! DO NOT TRUST Placed an order for 3 items, 1 of which was delivered but when I contacted the company to ask about the other 2 items I was ignored and brushed off.
I have since received a final demand for 12 pound threatening court action when my items were paid for in full. I have raised this with my bank and started an investigation to receive a refund for the 2 items I never recieved.
As for your FALSE claims I've disputed ALL claims. I have not. I have photographic proof I have only disputed the items i didnt receive and paid for the one I have received.
So I find your little threats of county court laughable and encourage you to actually read the dispute properly instead of trying to scam and take advantage of parents with SEN children.

Scam. I ordered five items, only two showed up, and one of the two was not anything I had ordered. I tried to reach out several times to customer service and was totally ignored.

order three items for my grandson. Recieved quickly and as described. Really please.

Haven’t used the items yet as for Grandson’s 1st Birthday but the ordering was very easy and delivery was super fast! Great comms too! Many Thanks 👍🏻

I've bought 2 of these balls now and they're quite sturdy but not suitable for young children as the bits can come off with heavy hands. I use one and this one is for my 11 year old grandson who has autism and he likes playing with mine 🤗

My son loves the sensory chew toy, great product, well designed, arrived promptly

How do we get this company closed down? Took my money weeks ago, it never arrived and you can't get in contact with a human, just automated rubbish saying someone will contact you but that doesn't happen. How can companies still get away with this?

I ordered an item on 12th July that was never dispatched, I've not received the item, but obviously I was charged. I've emailed multiple times and rang, and no one replies. Do not buy from this company. I need my money back.

I placed an order in January 2026, and after waiting more than six months, I have still not received it.

During this time, I have made numerous attempts to contact the company by both email and phone. Unfortunately, I have not received a response from a representative or any meaningful update regarding my order.

I am extremely disappointed with the level of customer service and the lack of communication. Based on my experience, I would not recommend this company to others.

NEVER order from this company!
I placed an order 6 weeks ago which I have paid for but has never arrived!
Email communication results in an automatic response saying someone will respond in 2-3 days which doesn’t happen. Phone calls are to a virtual receptionist only who says she will help and doesn’t!
I wonder whether this is a bogus company?? Very dodgy behaviour!

Great product, fast delivery

Fast, high quality

If I could give this company less than 1 star I would. They are appalling and should be taken down. I placed an order of 4 baby musical instruments on the 8th June. Paid £3.99 for 2-4 day delivery. I still hadn’t received the goods so I did a claim with my bank. I then received 2 of the items on 3rd July. Tried to contact them several times over the missing 2 items and never had a response. Spoke to my bank and the company have had to refund me for everything. Straight away sensory education emailed me saying I had to pay the full amount or I’d be taken to court. I had to laugh at this! Anyway I said I would pay for the 2 items I did receive but then they are wanting the £3.99 postage too. I refuse to pay that because it never got delivered in the 2-4 day time frame and it was a couple weeks later I got the items.
Please do not buy from this website. Their customer service is bad, speaking to a robot AI automated response over matters. AVOID!!!!!

I purchased an Animal Vet Set on 22 June, and for an entire month the order has been stuck on “on its way.” I’ve contacted the help centre repeatedly, but nothing has been resolved. I keep getting automated replies promising a response within 2–3 days, yet no one ever follows up. When I called today, I couldn’t speak to a real person—only a robot. This feels like a scam company. They have essentially taken my money. I strongly advise not to use this company. There is a serious problem here.

Easy to order. Came well packaged. Pleased with everything I’d ordered.

When I placed my order on 13 July I was told estimated delivery would be 15/16 July.
I have not received my order or even any shipping information.
The order details say that the order is ready and waiting for tracking information to be updated.
Their customer services is an online chatbot or a telephone version of the same chat bot.
I’ve tried emailing, online form, calling and online chat - all to no avail.
I believe this is the worst customer service ever.
Interestingly the company also use social media logos on their website but these are not active links.
My experience shows they seem to avoid and deter any form of interaction with customers after they receive payment.
Update: when product eventually arrived it was good quality and my grandson is enjoying it.

I bought two items which are faulty, tried to follow the returns process, had to chase it up, then got useless customer service talking about tracking my package.
They won't speak to you on the phone, they are now blocking my emails and refuse to call me back despite multiple requests. It appears they are actively trying to prevent me obtaining a refund for faulty goods. Stay well clear.