sensoryeducation.co.uk 

Same experience as others. One item missing from Parcel. They sent me a e-gift card as a refund and never asked if I wanted it refunded to the original method. Subsequently if I want to re-order the missing item I would have to pay for delivery again. Absolute joke.

I ordered an Alma doll. Perfect for the child it is intended for.
My only gripe was that I paid extra for express delivery and the parcel took 4 days to arrive and was too late for the birthday for which I needed it.

Very easy to use great prices very happy.

DO NOT USE

The trust pilot reviews shown on their website are completely fraudulent showing only 5 and 4 star reviews.

Like many others I wished I’d come on the actual trustpilot website….item orders 23rd July, nothing has been delivered, three emails and two phone calls (to an “AI” agent) promised a call back and nothing.

I will give them the 30 days and then seek chargeback from my bank and report to citizens advice/trading standards.

Purchased sweet Marty ragdoll, lovely quality, my granddaughter loves her! Very easy website to use, regular updates & smooth delivery, thank you!

Easy to find and a great selection of sensory ideas

Easy to navigate website, good communication regarding dispatch etc, punctual delivery.

Ordered, They sent my goods in an OPEN bag. Upon receipt there was one very poor item inside so I asked for a replacement or my money back. Customer service is a scam.In hindsight do not bother buying anything as they are not as the pictorial description. They are the Temu of sensory toys.
It is now August 9th 2026 and I do not have the goods or my money back. This is flagrant theft. This company is disgusting and I question the validity of any 5* review.

Please avoid!!
I’ve had the same issue as others.
Placed an order for four items and only one of them arrived. The one that did arrive is a knock off even though their website states it is “official Tangled brand”. I raised a claim for the three missing items first and was issued an e gift card for the exact amount rather than a refund which is not legal and would also mean I would need to pay shipping again to get the items I already ordered and paid shipping for. I then tried to raise a claim for the false advertisement of the official branded item and asked to return it (which is more than I should offer considering they’re falsely advertising products) and was told you can’t submit two claims on one order? But I also couldn’t submit two separate reasons on one claim.
As others have said, they have very shady service that is mostly AI bots but I won’t be letting it go until I get my full order refunded.
Please don’t spend your money here!

DO NOT USE THESE SCAMMERS!!!
SENSORY EDUCATION took £30 of my money ON 6th JULY for 2 items for my two yr old grandson Henry. Only one item arrived. Since then I have tried everything to speak to a real person (they use a “virtual” receptionist!) and get a refund but their “pretend-support systems” are all designed to con, confuse, frustrate & avoid helping & resolving issues.
By cynical design, nothing works to assist costumers.
PLEASE BELIEVE ME, I AM A GENUINE, HONEST GRANDAD living on a state pension…NEVER USE SENSORY EDUCATION!!!

There was a bit of confusion surrounding the shipping and one of the toys was open when we received it, normally not an issue but when it is a blow up toy it’s a bit concerning.

Found exactly what i needed at a reasonable price. The purchase was simple with great communication. Delivery was speedy . Thank you

Review on behalf of my wife:

Ordered a bean bag on 18th June!
Chased numerous times (at least 4 times) via email
Standard reply of someone will respond in 3 working days
Nobody ever responds.
Tried calling, get ghastly AI assistant, cant speak to a person
7 weeks from the order being placed and money taken - nothing.
Order tracking states :”waiting for carrier to update tracking please try later”
It’s beyond abysmal - maybe we write off the c. £60

***Update based on your response.
For clarity, your response to my review has taken 2 weeks. We have never, since 18th June, received anything concrete on where our order is or when it might be delivered. Can you send money back please and not bother as what we ordered was for a visit from my grandson, which took place OVER two weeks ago. You have significantly failed on every conceivable level.
We have complied with your request to provide details (order number, delivery address etc) on at least three occasions via email- please dont pass the buck, take ownership and recognise your are failing to provide any accountability for failing to provide products and services we have paid for

Order was processed for a week and as it hadn't even been processed yet let alone dispatched it was going to arrive too late to my home address for me to then take as present to a friends who i was visiting and lives very far away.So i wanted to change delivery address to my friends address, as others have stated actually impossible to speak to a human being and no way of changing address directly. Instead a chat bot or AI telephone assistant said they would pass on request and team will get back in 2-3 days. I dont think 2-3 days is an acceptable time frame for getting a response, all this could have been resolved in 5mins on the phone if you could actually speak to anyone real! Incredibly frustrating.

Very fast delivery
Item just what I needed

Brilliant service

Extremely poor service.
Didn't receive items in my order, was told I had been refunded for missing items - had to prove I hadn't been. Was told I would receive a refund in 3-5 working days, 3 weeks later when I logged in to make an official complaint found they had granted me a gift card to use on their site. I complained and explained I wanted a refund to my original payment method, or the missing items to be sent out free of delivery charge (since I had already paid over £50 on the original order to qualify for free shipping). I was told I would receive a response again in 3-5 working days. 2 weeks later and I am still waiting. Everything is done via email (which they don't respond to) or by an AI chat robot on the phone.
Appalling customer service.
Also, of the products I did receive, they are cheap tat! You can buy better quality on blackpool beach front!
I have gone through my bank to claim the money back for the missing items.
Wish I had read reviews about them here first!

DO NOT BUY FROM THIS COMPANY. I would give it '0' stars if I could. Items not delivered. No response to communications. No response to request for order cancellation and refund under the Consumer Rights Act 2015.

This company was called sensory Education? If so please avoid. My daughter has tried to get a refund for defective items worth £700 for nearly 4 YEARS! She eventually became exhausted with the lack of communication and going round in circles that she gave up. Disgraceful customer service. She was trying to do the best for her child. I feel the company should do their best for customers as people that order the toys are usually parents that have daily struggles anyway. I am writing the review today as she told me of the whole experience, she hasn't the time to write one herself. I hear that the company has a complaints and escalation process but you are having to go round in circles with phone calls and emails getting nowhere. This afternoon trust pilot has asked me for more details so they can authenticate my review. I have responded. If the company would like to contact me further I can forward them an email trail detailing my daughter's desperation and plea for a refund of £750 I hope the company do the right thing and correct this in an honest and timely manner. I would be delighted to be able to inform everyone if this happens and it would certainly help my daughter having one less thing to worry about.
Thank you for your reply, I will contact you with the details. It would be amazing to be able to get this refund for her.