This mini automatic storm umbrella is really a different experience, it is almost as you were flying a kite, as the umbrella likes to move and "fly" according to the wind. Once you are use to it, it i... See more
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Review summary
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Reviews shaping this summary
Great umbrellas. We bought ours years ago and it is still working fine. Much better and cheaper than having to buy one every time the wind destroys it. We have used in during a lot of rains, and we... See more
Having bought and lost many Senz umbrellas, I'm always impressed with your great service and the quality of your umbrellas. One feature I would like to see added is the option to attach "If found, pl... See more
After a technical problem with an umbrella and then a postal mishap meaning the broken umbrella was returned to me in HK rather than delivered to Senz in Europe for repair, Ingrid from customer servic... See more
Company details
Written by the company
Senz° how it all began The senz° story started with 3 Dutch students who were completely fed up with umbrellas that kept having to be thrown away after being blown inside out. So they started a revolution.
senz° umbrellas
Written by the company
- Choose sustainable design
- Would you like to be able to enjoy going outdoors every day too, without worrying about the weather? Would you like to contribute towards a cleaner planet? Do you always want to be protected from rain, stormy weather and the sun? And do you love innovative, stylish and comfortable accessories that totally fit in with your lifestyle? If so, join the worldwide senz° community of people who choose sustainable design. Choose the original storm umbrella and enjoy all types of weather from now on!
Register your senz°
We will extend your warranty for an additional one year
All senz° products come with a two-year warranty as standard. If you register your senz° umbrella we will extend your warranty for an additional one year.
Contact info
Kroonstraat 9, 4879 AV, Etten-Leur, Netherlands
- care@senz.com
- www.senz.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer Service for Incident Resolution: Quick and Friendly Support
I had an issue with my umbrella as it broke, so I reached out to customer service. Initially, I didn’t have the purchase receipt, and they didn’t offer me many options to solve the problem. However, after I insisted a bit, they suggested the possibility of a repair. Finally, I managed to find the receipt and sent it over, and they quickly took care of everything.
Despite the initial hurdle, I ended up receiving excellent service. I’m very pleased with the fast resolution and the kindness of the team. Thanks for your support!
7 October 2024
Unprompted review
The umbrella is fine but using DPD as…
The umbrella is fine but using DPD as shipping partner is usually a bad idea. DPD is currently the most unreliable shipping company in Germany. The drivers stay inside of the car and do not even try to use the door bell. Or they simply drop stuff directly at the front door.
11 September 2024
I bought a Senz umbrella as a gift for…
I bought a Senz umbrella as a gift for my brother’s birthday. I’ve never seen an item like this before, I was looking for an unusual idea and we both fell in love with it. It’s like a artistic item and it’s very useful. I definitely love it!
12 September 2024
Umbrellas are excellent quality and…
Umbrellas are excellent quality and shipping was swift.
14 September 2024
The best umbrella you can get
I already got a senz as a present once, so I knew the quality would be fantastic. Unfortunately, I lost it. So this time, I chose the micro version to be able to put it in my bag, always have it with me and don't lose it again! I live in a windy place, so with my senz, I'm sure to be comfortable and stress free, while all the people around me are running after their flipped umbrellas. No worries to hurt someone, and, the best part for me: the person is in the driest spot in the middle undef the umbrella, not the stick/handle! 🥰
The delivery was so fast that I was even able to take it with me on my trip to a rainy country.
100% love for this company and their umbrellas!
12 September 2024
This umbrella is fantastic
This umbrella is fantastic. I am looking forward to the next storm!
5 September 2024
Poor quality of products
I bought an automatic folding umbrella this year and first I had to return it because it was off the bat defective. Now I have to return the replacement I received because it also has become defective after five uses. They do not mention to you as well that you have to pay for shipping their crap product for repairs and that any repairs that will cost more than 25 EUR is not covered. This experience has left a very bad taste in my mouth considering that I've bought three Senz umbrellas in the past and they functioned just fine. But now it looks like their production quality has significantly decreased. After this nightmare of repair is resolved, you can best believe I am never buying anything from Senz again.
UPDATE: I emailed customer service.
11 September 2024
Unprompted review
Reply from senz° umbrellas
Hello Victoria,
We haven’t received a response from you yet and we’re eager to help. Unfortunately, we cannot find any order or previous emails from you in our system. Could you please reach out to us? You can contact us at care@senz.com.
We hope to assist you soon.
Best regards,
senz° umbrellas
Hello Victoria,
Thank you for your feedback!
We’re sorry to hear that your senz° storm umbrella didn’t live up to your expectations, but don’t worry—we’re here to help! To get things sorted quickly, could you please share your order number or any other details? We weren’t able to find any previous communication in our system.
Thanks for your understanding—we look forward to resolving this for you!
Best regards,
senz° umbrellas
Excellent customer care
My umbrella was broken - the customer service solved this issue in a friendly way and in the blink of an eye.
6 September 2024
Unprompted review
The umbrella is badly balanced this…
The umbrella is badly balanced this being by dint of its geometric shape. You will always be struggling to keep the brolly centered. None of the images that advertise this umbrella make you aware that there are two flaps of material that serve the purpose of securing the umbrella when folded. These flaps are unsightly and annoying as they flap around in the wind. In summary l do not feel that the overall quality of the umbrella merits the ££s that i payed out,
Delivery was prompt with good communication from the courier.
15 August 2024
Reply from senz° umbrellas
Thank you for your feedback.
We're sorry to hear that you aren't fully satisfied with your senz°. The asymmetric shape is designed to function like a wind vane, naturally aligning with the wind, though we understand that this may not be to everyone's preference.
The locking straps are intended to make storing your senz° more convenient. We'll send you detailed instructions via mail on how to best use and store your senz°, which we hope will enhance your experience.
Kind regards,
senz° umbrellas
Excellent Umbrellas and Unbeatable Service…
A couple of great additions to my Senz collection; very efficiently dealt with.
The after-sales service is excellent and ensures that my umbrellas last for many years. I am a VERY happy customer of the company!
15 August 2024
Reply from senz° umbrellas
Thank you for your review.
We're sorry to hear that your delivery experience with UPS was not satisfactory.
We’ve reached out to you via email to see if there’s anything further we can assist with. We offer two different carriers, but we apologize for the inconvenience caused by UPS.
Kind regards,
customer care
senz° umbrellas
Customer service was helpful.
26 July 2024
The color is pink and not red wine
The color is pink and not red wine. Don’t like it much but don’t have time for arranging the return and all that nonsense.
Red wine is not pink - senz team
Please get someone to review the colors
6 July 2024
Reply from senz° umbrellas
Thank you very much for your review.
We're sorry to hear that you are not satisfied with the (Pantone) color Rose Wine. As its name suggests, this color has a pink hue, but it’s unfortunate that it didn’t meet your expectations.
If you’re unhappy with the color, you’re welcome to return it or exchange it for another option.
Kind regards,
customer care
senz° umbrellas
A speedy shipment.
A speedy shipment.
An easy and variety of payment.
But an umbrella is shorter than that I
thought.
Of course my checking was not enough, It would be good that there were more pics in usual life.
29 June 2024
Reply from senz° umbrellas
Thank you very much for your review.
The senz° folding umbrellas indeed have a shorter stick compared to the long senz° storm umbrellas. The compact design of the senz° folding umbrellas determines the stick length.
We appreciate your suggestion to include a picture with a person for scale. This feedback has been forwarded to the appropriate team.
If there is any other way we can assist you, please let us know.
Kind regards,
senz° customer care
Much better than thr average umbrella.
24 June 2024
All good so far 🙂
Wrong umbrella received but was appreciative of the speedy resolution.
Umbrella is great and seems durable but am yet to test in heavy wind and rain.
Would be great if the clips on the canopy were more secure, as they sometimes pop off
14 June 2024
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