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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, eco-friendliness, and sustainability, often highlighting the use of recycled materials and UK manufacturing. Many appreciate the convenience of the ordering process and the prompt, efficient delivery service, noting the minimal and environmentally conscious packaging. However, some customers have experienced issues with delivery, including delayed or undelivered orders and problems with tracking information. A few people also mentioned that the toilet paper's softness and quality have occasionally been inconsistent or not to their personal preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the toilet paper... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speedy and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the toilet paper, noting it feels fine, is... See more

Order

Customers generally had positive experiences with their orders. Many reviewers found the ordering process... See more

Sustainability

Users describe positive interactions with sustainability. Customers consistently praise the eco-friendly... See more

Based on these reviews

Rated 5 out of 5 stars

We've tried pretty much every equivalent eco friendly brand and this one is the best. Good value, no nonsense product and reliable delivery. No unnecessary wrapping, reliable and consistent quality pr... See more

Rated 5 out of 5 stars

A great product with quick and friendly service. I had a great experience today with their customer service. I got a really quick reply to my query with a great, fuss free resolution. They were really... See more

Rated 5 out of 5 stars

I set up regular deliveries of toilet paper and kitchen rolls but realised that the intervals weren’t working. It was quick and easy to cancel or bring forward an order as needed. I like the fact that... See more

Rated 5 out of 5 stars

I’ve had toilet paper, tissues and kitchen roll from Serious Tissues. The toilet paper isn’t the softest I’ve ever used but I love that it’s recycled, made in UK, comes in the simplest of packaging an... See more


Company details

  1. #159 of 229 best companies in Homewares Shop
  2. #71 of 115 best companies in Bathroom Supply Shop

Written by the company

Our planet’s facing serious issues, so we’ve made Serious Tissues. We make Serious Tissues from 100% recycled paper. For every roll sold we plant a tree. By using Serious Tissues you not only reduce your carbon footprint, save trees and shrink landfill, they also help with reforestation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great tissues

Great tissues. Lovely and soft, best recycled tissues I have ever bought! Great customer service too! Easy to order, and just as easy to change delivery dates or pause if necessary. Very happy customer.

18 December 2024
Rated 3 out of 5 stars

This is my second purchase and I have…

This is my second purchase and I have to say that the quality has somewhat changed since my last order. The quality is no where near as good as before. The paper feels thinner and I'm having to use more. I'm cancelling my subscription unfortunately. Such a shame you've changed your product

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Made the card insert bigger

I have now bought two boxes of the serious tissue toilet rolls. The second box I am still using but still had some rolls left from the first box. The difference in the centre card roll is considerable as the first box card falls into the second box rolls with plenty of room to spare. I like to do my bit wherever I can for the environment but why cheat people instead of being honest and put up prices.
I won't be buying again.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Toilet rolls are amazing and they are…

Toilet rolls are amazing and they are delivered quickly. Since you buy in bulk they last ages whereas I used to be always at the supermarket. There's also the feel good factor that no trees were harmed in the making of the products 😊

11 December 2024

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