Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
Company replied
Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! The watch was exactly as promised. The package was exceptionally well packed, and unboxing it felt special, especially with the lovely personal note included. It was also delivered quickly, I will definitely order from here again.
26 May 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your gorgeous new watch will be a wonderful wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your gorgeous new watch will be a wonderful wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Everything went really smooth and well
Everything went really smooth and well. Zero reason for complaints.
21 May 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great watch and good customer service
The quality of the watch is great. The finishing of the case looks better than my Longines.
the customer service is responsive and helpful.
21 May 2026
Reply from SeriousWatches
Thank you so much for your kind review. I am very happy to hear that you are impressed with your new watch and happy with our service!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Always perfect
Always perfect
Thanks for everything.
Is not the first Time and not the last
21 May 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
5 stars!
It's always a great pleasure the experience of buying from SeriousWatches. The customer support is fantastic, always willing to clarify all our doubts and always very thorough. The watch was delivered the day after purchase, arrived very well packaged and with a sweet, crunchy, delicious surprise. Thank you, SeriousWatches.
19 May 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Can't be more happy than this!
Can't be more happy than this!
I've just received my new OceanX Sharkmaster.
The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered with care ad passion.
Pricing of the watch was more tha fair.
Really, really satisfied with the quality of the service, of the product and the overall value-for-money experience.
21 May 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Watch buying with zero problems
Its just nice to have something go without a hitch every now and again. From start to finish, which was by my watches less than 24 hours from order to wrist. I had my new Islander Cherry Blossom #ISL-337 in my possession. The watch is absolutely stunning. I was concerned whether the dial would be quite as good as it looked on the website, but its even better in person. So now its compliments ahoy as I've had over a dozen people asking about what's that on your wrist and where did you get it from?
So 100% recommended as a watch supplier. Excellent service, excellent products and excellent delivery.
7 May 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Dishonest business practices!
Again seriouswatches is truly a dishonest company! Always blames customer! Never made my purchase right! Had to fight them thur my bank! Only to get results! Don't give them your hard earned money! Sincerely Paul venticinque.
28 April 2026
Unprompted review
Beautiful and Esquisite Alpinist SPB117J1
My latest Alpinist collection is this SPB117J1 ... it came beautifully, meticulously and safely wrapped.
The watch is really esquisite and stunningly beautiful. Really love the black dial with the unique 'sharp tooth' indices making it a clean look. Definitely outstandingly stunning and standing apart from the other Alpinists. I have SPB121J1 (Green Dial), SPB531J1 (Midnight Blue) and SPB532J1 (Snowy White). All the Alpinist watches I love. The black dial one is truly unique, one of a kind.
Thank you Serious Watches for your excellent and prompt service. Personally, I like to thank Mark for his patience and advice on getting this watch. Thank you.
25 April 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch is a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Very nice experience !
Very nice experience !
Reasonable price for good quality.
Great choice.
Fast and safe shipping.
Two thumbs up 👍🏻 👍🏻
31 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet very much!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The entire experience was very pleasant…
The entire experience was very pleasant and comfortable. All questions were answered and any assistance was provided.
28 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great experience!!!
Superb experience.Packaging top notch,fast delivery,great timepiece.
24 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great customer experience
Great help in getting something that they didn't have on the website and excellent communication throughout so I definitely recommend them ☺️
26 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watches and bracelet very much!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Excellent quality superior handling the…
Excellent quality superior handling the price is right that makes me you’re number one customer you guys are doing a great job. Keep it up and say hello to John for me. Thank you very much Mr. Bradley.
24 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.