Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
Company replied
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Review summary
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Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
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Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
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Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
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Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Excellent service
The purchased product is of exceptional quality, the service is fast and excellent. Honest recommendation.
23 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch bracelet very much and that it is a great upgrade for your watch!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
everything is great with…
everything is great with seriouswatches, delivery is fast and customer service is perfect
20 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
"Everything was incredibly fast
"Everything was incredibly fast. I live in Germany and the delivery was almost instantaneous, with the package arriving in perfect condition. The team at SeriousWatches is truly prepared to provide the best online shopping experience. Congratulations to everyone!"
12 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Seriouswatches are the best!
Seriouswatches are the best and you get the best experience from them! They pack it so well and securely and put some extra goodies in. The sweet messages they write in the package give a good feeling that you want to do business with them again! I would especially like to give a big thank you to Wies who is the best service you can get from! THANK YOU for being you and the best place and safe and making appointments with 100% trust!
20 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review and your continued support! We hope to continue to do business with you in the future, always feel free to reach out to us!
Best regards,
Wies
SeriousWatches
Great overall experience
Great overall experience! Smooth transaction and appreciated all the follow ups/check ins.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
SW is the best company where you can…
SW is the best company where you can buy your watch. Do not hesitate, trust in SW if you need a new watch. You will not be disappointed, on the contrary, pleasantly surprised by the care and attention they will give you ! Thanks Mark
12 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Amazing product and unmatched customer support!
1) great product
2) AMAZING support - had multiple email exchanges and phone calls - Support answered all my questions in a timely manner and even going above and beyond in asking querstions and ensuring that I get the packaging according to the occasion
5 November 2025
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you have already been enjoying your lovely watch!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Fantastic Experience
This is my first purchase from Serious Watches and it couldn't have been smoother or quicker. Amazing customer service and very well packaged. I would highly recommend and will definitely purchase from them again.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Everything went well and fast
Great service. When I made my order on the computer to the Netherlands, it took only 26 hours and I had the packet at my home in Finland.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Outstanding customer care
I bought a watch bracelet from SeriousWatches and there was a small problem with the fitting of one of the end links. They sent me a replacement end link but it got lost in the post. After contacting them again, they apologised and sent me another bracelet so that I could use one of the end links and I said would return the bracelet to them. In the end they said I could keep the second bracelet as a spare free of charge. This companey went above and beyond with their customer care. I would thoroughly recommend them
17 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your purchase and kind review! I am happy to hear that we were able to assist you to your satisfaction. We hope that you will enjoy your new watch bravelet very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great dealer
A great retailer who ships very quickly and everything is packaged perfectly. Buying a watch from Serious Watches is a wonderful experience. This is my second watch and I would definitely buy from them again.
9 March 2026
Reply from SeriousWatches
Thank you so much for your second purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Top-Notch Quality, Packaging, and a Sweet Surprise!
I've purchased several watches from them. They are always kind and helpful. The watch packaging is extremely well-crafted, and shipping is as fast as Amazon. Plus, there's always a delicious surprise in the box! Thank you! Francesco
6 March 2026
Reply from SeriousWatches
Thank you so much for your continued support of SeriousWatches! We truly appreciate your positive review!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great place to buy from
I found the watch I wanted I didn’t however realize they were in the Zetherlands or I would have asked for a tshirt or a Hat lol they were very nice they even wrapped my item I felt like someone special not just a regular guy that has this disgusting fascination with mechanical watches and clocks not sure. Why but….. these are truly great people. And I am grateful for your kindness…..
4 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures! If you have any feedback for us to turn your next exerience into a 5-star one please do let us know!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
I asked to return my watch and they…
I asked to return my watch and they have their own scam let alone the overpriceing for a watch Go to Wise for a watch for the correct price. The watch in question was sold as new. they just stated that it was owned before. It is a beautiful watch but the face of it, is supposed to glow in the dark. I does for about 1/2 hour. My bad I didn't ask. I think it is why the last owner sent it to them but that is only speculation. How can you say a watch is not new when you have to start it and check the features. This according to them , that makes it a used watch. and they will decide how used it is when they receive it. This watch was $1020.00 I was offered $50 to keep it. That smells to me like a scam.
22 February 2026
Reply from SeriousWatches
Hi Colleen,
Thank you for your review! We're truly sorry you are not entirely happy. In our defense, I do wish to add a bigger picture to the review - you purchased a watch from us, which you promptly received.
You then asked to return it a over a week later after wearing, as you found different (non limited edition) models being offered (although sold out) on the retailers website.
We price our pre-owned watches according to the market, which can be above the MSRP or below the MSRP, depending on the market, demand and what other people are selling it for. The piece you opted to buy from our store, without any prior communication, is a very popular, beautiful piece that we priced according to what others have been selling for on the secondary market.
And at this point we had accepted your proposal (at our expense) to make you a happy client, so we're taken a little aback at the review, but we hope we can renew our communication - as ultimately this review is unfortunate but if you're feeling displeased that is what matters most!
I've sent another message to you and hopefully we can ensure you continue to enjoy your watch.
Best regards,
Kim
SeriousWatches
Fast shipping and good packaging
Fast shipping, good packaging and perfect item condition, and they even added a small edible gift in the package :)
2 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Steven
SeriousWatches
Highly recommended, no problems
Very fast shipping, watch in perfect condition, smooth transaction. Highly recommended overall.
2 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Steven
SeriousWatches
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