Seven Keys Reviews 

118
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Finally completed the tenancy agreement with Seven Keys and although it took a while to get there, through no fault of Seven Keys, with the help of Vicki we are now ready to collect the keys. Vicki's... See more

Rated 3 out of 5 stars

From the other reviews, it seems that if you are selling a property, Seven Keys are great. For us, as buyers, we were disappointed. On move in day we found the property had been left in a filthy stat... See more

Company replied

Rated 5 out of 5 stars

Seven Keys Estate Agents were extremely professional & responded to every query I had. Ross was so helpful when marketing our property and Naomi has been a fantastic point of contact throughout... See more

Company replied

Rated 5 out of 5 stars

First time using Seven Keys estate agents. I was a buyer but I can say that I would definitely use them again if I was selling. They always kept me updated and if I had any queries they got back to me... See more

Company replied

Company details

  1. Estate Agents

Information provided by various external sources

Here at Seven Keys we're throwing away the text book when it comes to selling houses. Not just your regular estate agent, we pride ourselves on delivering the best customer service, coupled with achieving the maximum price for your property. We offer a fair fixed fee for the sale of your home, offering you thousands in savings compared to the high street. Over 98% of people search for their next property online, so why not choose us and put your home in front of millions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118 reviews

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No recent history of asking for reviews

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4.5

All reviews

(118)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

I've been using Seven Keys for a number of years and have nothing but praise for the team (Veronica & Jennifer). They have sorted out repairs quickly and have always communicated every step of the way.
They recently advertised my property on letting market and dealt with all the enquires, viewing and referencing, which has been a godsend for me. I would highly recommend this Letting Agent.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

I viewed a house this morning and had…

I viewed a house this morning and had the most friendly welcoming agent named Shelley. She made me feel so comfortable and welcomed me into the home. Shelley was very knowledgeable and made sure I went away knowing every bit on info about the viewing
Thank you so much for a brilliant experience

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Seven Keys! (as a renter)

I recently had the pleasure of living in a proper managed by Seven Keys, and I couldn’t be happier with their service. From start to finish, they exceeded expectations.

I want to extend my heartfelt thanks to Ross, Shelly, and Veronica (sorry If I have missed anyone). Their professionalism and dedication made all the difference. They promptly addressed any issues that arose during the process.

Communication was crystal clear and always friendly. Whether via email or phone calls, they were responsive and helpful. It’s refreshing to work with a team that values effective communication.

If I could have moved into my property with seven keys remaining, I absolutely would have! Seven Keys attention to detail and commitment to client satisfaction are commendable.

Working with Seven Keys has been an absolute pleasure. I highly recommend them to anyone seeking a trustworthy letting agency.

Thank you, Seven Keys, for making my experience seamless and positive! 🙌

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!!

Seven Keys and Veronica have been wonderful to work with! I am in the US and wanted to purchase a home in Sunderland. They helped me from start to finish, including answering all the extra questions I had because I was unfamiliar with UK real estate practices. They are now acting as my property management firm while I rent out my home for the next few years. I recommend them without hesitation!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff , informed and knowledgeable. Easy to deal with , accommodating with viewings , quick to respond to emails and questions . Extremely professional.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from SevenKeys. From start to finish of our dealings with this company, we have had nothing but a first class service. Every member of the team has dealt with us in a friendly and professional manner, providing a very efficient and effective service with our requirements being processed with our desired outcome. Thank you to all at SevenKeys 😊

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Shelley has been absolutely amazing

Shelley has been absolutely amazing, she has been so helpful and kind . She always goes out of her way to help me . She is a credit to your company.

5 October 2023
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Laura,

Thanks very much for the great review. I'll pass this along to Shelley.

Kind regards,
Ross

Rated 1 out of 5 stars

This company illegal rent demand…

This company illegal rent demand criminal damage false certificate the company needs to be stopped from trading illegal acts from 21/12/2021 but courts action is now in place and all there criminal offences are in n the hands of the judges

1 December 2022
Unprompted review
Seven Keys logo

Reply from Seven Keys

Good afternoon, Mr Russo

I'm sorry that you've felt the need to leave this review, however I feel it only necessary that I respond. You have consistently been aggressive towards my staff and used foul language on both telephone calls and emails. Your claims of illegal rent collections are completely unsubstantiated, as the council pay your rent to us direct. If anything was untoward then they would simply stop paying. I'm sure you'll agree you do not wish to end up in large rent arrears and run the risk of eviction.

In regards to your court claim, I feel it only necessary to say that you removed your own kitchen and then tried to claim £25,000 for damages, or at least we think it's for damages.... who knows!

We've tried and tried to organise dates and times to visit your property in order to determine what/if any repairs are necessary, so if you would allow us access then we can certainly look to resolve any issues you may have.

I don't think it's the best course of action for you and ourselves to be arguing over the internet, so for now please refrain from swearing at my staff.

Kind regards,
Ross

Rated 5 out of 5 stars

I can't recommend this company enough…

I can't recommend this company enough from start to finish.
Lots of much needed advice offered throughout this process, Great communication, very nice people too.
My house buy was bang on time and the sale moved though swiftly
Thank you Seven Keys

4 July 2023
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hello Margaret, thank you very much for your lovely review. It's greatly appreciated.

Rated 5 out of 5 stars

Thankyou Shelley !!

Great handling by Shelley of an issue and so nice to meet you and pleased that you were happy to hear both sides of the story and everyone is now happy, professional and extremely competently handled; thankyou 😊

3 July 2023
Unprompted review
Rated 5 out of 5 stars

great service and professional

Great job by veronica and the team helping to find a tenant for a flat in gateshead.
I will be using again and 100 recommend.
very professional and efficient.
Thank You

17 May 2023
Unprompted review
Seven Keys logo

Reply from Seven Keys

Thank you very much for the great review. This will be passed along to Veronica and I'll make sure she receives a bonus.
Thanks
Ross

Rated 5 out of 5 stars

Professional

Professional, friendly, easy to communicate with. Good understanding of the market and no pressure to choose any particular product. Ross and his team are a pleasure to work with. The result was successful and timely.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer care and attention.

First time using Seven Keys estate agents. I was a buyer but I can say that I would definitely use them again if I was selling. They always kept me updated and if I had any queries they got back to me instantly. It was a particularly complicated purchase and stressful at times. Special mention to Ross who went above and beyond and give excellent customer care so thank you.

26 October 2022
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Luisa, thanks very much for the review. It was a pleasure dealing with you.

Rated 5 out of 5 stars

Very good experience. Recommend.

Seven Keys have been really good, particularly Jennifer, whom we have been dealing with. We are buying a house listed by Seven Keys. Jennifer has done a great job communicating between us and the current owners. She is also very warm and helpful and always made the effort to keep us updated. I highly recommend Seven Keys.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy

Very easy, no hassle unlike other estate agents in the area.

25 July 2022
Unprompted review
Seven Keys logo

Reply from Seven Keys

Thanks Connor. It was a pleasure

Rated 5 out of 5 stars

Above and beyond an estate agency

I have recently moved to the area and required a properly urgently. Seven Keys made the whole process so quick and painless. The communication was fantastic throughout and they went above and beyond!
A far more personal touch than your usual estate agents.

10 May 2022
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Francesca, thanks very much for the review. It's great to hear the team do so much for our tenants.

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