Seven Seas Worldwide Reviews 

If you think; oh maybe i will try.
Don't, just don't. Man problems, many hours of phonecalls with them.

communication is easy, staff is helpful

The company were efficient with customer service and collection and communication. It would be good if you got an indication on costing of customer clearance and shipment prior to making the confirmed order. As shipment clearance release was expensive.

great communication, kept me updated

Lost an entire suitcase of my belongings. My shipment included five boxes/suitcases. Four were delivered, but one suitcase was lost and has never been located.

It has now been five months since the loss and I have still not received a full resolution. Communication has largely consisted of delays and generic updates, and no clear explanation has been provided as to how the item was lost or proof as to what search steps were taken. I have continually had to take the time to follow up myself and have received conflicting information throughout.

It appears that a third-party courier was used whose reviews are extremely poor. Had I been aware of this in advance, I would not have been comfortable using the service.

I have not received any refund for this yet let alone compensation for the loss.

Overall an extremely frustrating experience and the handling of the loss has been very disappointing.

Packing and Pickup was easy, and tracking was informative. I especially like the fact that, even though we were moving countries and losing/gaining phone numbers etc, SevenSeas communication was always restored easily with timely responses to questions.

Everything was good all the call all the helpful people the driver helped me

The service is excellent and the staff are helpful indeed.

I am using Seven Seas to transport a large Cube from the Netherlands to South Africa. It is presently on the ship and on its way. So far, my experience has been wonderful. The online support and guidance are fantastic. The driver was very friendly and helpful. They keep me updated about my Cube through email and their online tracker system. Very happy so far, Thank you.

Communicative, easy-to-use navigator, smooth pick up and drop off, no hidden costs

Driver arrived on time and helped us fit more than we thought we could in our MoveCube

I loved my experience with sevenseas. The customer service experience was excellent, all of my questions were answered. Everything was clearly explained to me. I had a few technical issues with the website when I did the paperwork but reached out by emails and everything was sorted out really quickly. I did not used their boxes but the tools I received were really useful. I absolutely loved the driver that picked up my stuff he was the sweetest man funny and really helpful

I appreciated the guidance with the packing and inventory completion. The staff were very helpful.
The person who picked up my luggage was pleasant and helpful. So far, a good experience.

It would have been nice if the person who collects the box has a scale to check on the box weight before leaving or check the weight in Cairns before transporting to Brisbane.I was very stressed when I recieved phone call stating that one of the box was more than 30kgs

Last time I used sevenseas to send 6 boxes and a TV to NZ from HK. The cost was $1,600. HKD.
Now I want to send 4 boxes and a TV to NZ from HK. The cost is $11,600. HKD.
What the...!
I sent them by Hong Kong post $2,000. HKD only!

Final Review - 4* (4/8/2026)
Movecube arrived today and was unloaded no problem. Final delivery itself was fantastic, driver professional and helpful. On quick inspection, only casualty was one cracked frame, everything else seems in good shape.

Took 151 days in total—about a month later than the 120 day range quoted for, which isn't too bad.

Biggest criticism is the tracking and accurate information falls of a cliff at the final delivery, required me to chase multiple times. Overall, would use again.

Updated Review - 3* (24/7/2026)
Two weeks since the Movecube cleared customs and no delivery has been arranged. It's taking longer for the Movecube to get from Southampton to Belfast than it did to travel from San Francisco to Hong Kong.

I was told by a customer service rep on 21 July that the Movecube was scheduled to arrive in Belfast on 22 July—a week after it left the Birmingham depot—and to expect a call to arrange delivery. Didn't receive a callback. No one seems to know what's happening.

Currently at 142 days since items were handed off.

Updated Review - 4* (8/7/2026)
The MoveCube arrived at Southampton a few days ago and cleared customs today. Destination charges were as outlined. Pleasantly surprised by the accuracy of the tracker—watching the container work its way around the world provids some peace of mind. Now just waiting on delivery to be arranged and my items to arrive.

Updated Review - 4* (4/3/2026)
True to their response to the first review below, Sevenseas have been great in quickly alleviating some initial concerns. As I noted there, the customer service has been excellent and it continues to be. I had a representative get in contact (thanks Dinesh!) who provided a welcome update with multiple photos showing my items packed perfectly.

I appreciate things can happen but I appreciate a professional, helpful response even more. To Sevenseas credit, they've done exactly that.

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Initial Review - 2* (2/3/2026)
I'm in the process of shipping a large Movecube from the west coast to Northern Ireland and have had a pretty mixed experience so far.

To Sevenseas' credit, their customer service team have been quick to respond to calls and emails and always follow up.

The less impressive aspect is after booking in early January, a pick up was scheduled for the first week of March but then cancelled two weeks before and I was told the option was delivering the items myself to a moving company depot over 3 hours away. No big deal but not ideal after making plans otherwise.

I loaded my items and made the drive today only to be notifed 40 minutes before the scheduled packing window that the Movecube itself hadn't been delivered. Instead, my items were unloaded into a warehouse, measurements were checked, I left some simple packing instructions with the staff and asked them to use their best judgement—a very different experience from the confidence of loading the MoveCube yourself and watching it get sealed before shipping.

At that stage, all the information anyone had was that they had been told the Movecube was expected to arrive today...but no ETA. As it stands, I have no confirmation whether the Movecube arrived, whether my items were loaded/loaded correctly for shipping.

It's worth noting the moving company crew were great and blameless in this process as they were waiting for the delivery of the MoveCube itself too.

I genuinely hope to update this review more positively as the move progresses, especially as I booked the MoveCube for what looked like a fairly straightforward process.

I have used Seven Seas twice to transport my personal goods From NZ to the UK. I have had nothing but positive experiences with them.

I have zero complaints as the service was incredible. Everything was on time from collection of the boxes to the delivery back home. The boxes were in a great condition too. I would use seven seas again! Highly recommend