Seven Seas Worldwide Reviews 

1. The service is not door-to-door as it is advertised on the website.
2. The inability to schedule a time to drop off or pick up the boxes in advance has caused me a lot of trouble since it can only be done during working hours on workdays.
3. The customer service is not friendly and professional. He interrupted my talking several times and did not help solve problems.
4. As the customer service people said, I emailed the company to write my complaint; however never heard anything back.

I have now used seven seas multiple times with each move made between the UK & Australia. I have always had an exemplary service from the very start of the process to the end. They are prompt with their replies and send numerous emails so you do not forget anything. I particularly love the customer service of the men who have picked up and dropped off the items at the homes; they are always kind and happy to answer any questions warmly. It is a very seamless process- I do not have any concerns for my belongings each time the move has been undertaken. Thanks so much; I will very likely use this service numerous times in the future.

Excellent website. Assists one in compiling and completing all the paperwork that is required. Excellent ongoing communication. This is our third use of Seven Seas = we wouldn't consider using anyone else. Well done.

Good and friendly service. Driver was very helpful. Instructions regarding naming of items inside boxes might just be a thing you can be more specific on as we had to re-do our lists when the shipment had already been collected. But overall, we had a very good experience with the company.

Timely, professional, trustworthy

Save yourself money and time and do it yourself with a professional shipping company.

Ordered 2 boxes to be sent from Australia to the UK.

Despite providing all the information needed. SevenSeas miscommunicated this with FedEx leading to significant delays to these arriving. I would be okay with this if SevenSeas actually managed it and communicated. Instead it was down to me to do this.

Throughout this I had no communication, called over 10 times and had to lodge a complaint for anything to happen. Even still the response I got was a complete denial of any fault, saying it was out of their hands with FedEx. Which again was not true and is surely what you pay a shipping company to manage for you?

Still here 4 weeks on with 1 box stuck in fedex. The excuse we are given is that it’s due to customs, but that is not true as both boxes were cleared under the same declaration.

Following on from my last review, I am disappointed to say that staff are still providing conflicting and incorrect information — one person will state one thing, while another will say something entirely different. I have clear evidence to prove this, including written quotes and recorded call logs.

I chose air shipping, paying a higher cost on the assurance that my goods would arrive within a maximum of 20 days. This has not been the case at all. When the tracking stopped updating, I emailed to ask for an update, and again received two completely different answers: one response confirmed delivery within the promised 20-day window, while another stated it would take an additional week — meaning it will arrive well past the original agreed timeframe. I paid extra for air shipping specifically because it was supposed to be faster, yet my shipment has been unnecessarily delayed.

I also strongly advise customers to be very careful, as there are numerous unexpected extra charges that staff try to pressure you into paying. Save yourself time, money, and a great deal of stress — avoid using Seven Seas.

As I expected, I know any response to this review will not acknowledge or address their mistakes, just like the last time; they clearly do not investigate issues properly before replying, and my previous response was full of untrue statements. I would, however, appreciate it if they actually looked into the facts of this case before replying this time.

**last review are paste below**
I’ve had a horrific experience with 7 Seas; every single step has been a disaster. Their staff is completely uninformed; I was told boxes could be 30kg, only to find out later that air shipping is capped at 26kg. I was even quoted to ship a TV, only to be told after the fact it wasn't possible via air, forcing me into a new, more expensive quote.

The website is a nightmare. It refused to accept my document uploads, and when I called for help, the agents were useless. I eventually had to email everything manually just for them to upload it for me. Now, because they are "reviewing" the new quote caused by their own misinformation, my shipment is facing further delays. I still have no idea what my shipping timeframe even is.

The worst part was the collection. I am a petite female weighing 38kg, and I had multiple 30kg boxes. The driver only had to step one inch inside the door to help, but he flat-out refused, leaving me to struggle with weight nearly equal to my own body mass. Between the misinformation, the broken website, and the lack of basic human decency from the driver, I would never recommend this company. Avoid at all costs.

Great service. Easy to talk to a real person. very helpful customer service

Brilliant friendly service from everyone we dealt with.

Great experience everything arrived in perfect condition and good communication would recommend

Have to say this company were good.
Sent goods from UK to Australia and it all went smoothly.
They always answered the phone when I had questions and were friendly and helpful.
All costs were upfront and did not pay more than quoted.
Would definitely use them again.

Very efficient and responsive. Clear guidance and when I had a query I got through on the phone to someone immediately and they resolved it there and then. Everyone I dealt with was friendly and helpful.
Have used sevenseas many times.

Supplied boxes were sturdy and fit a decent amount of stuff, the driver that dropped off the empty boxes/picked up the full ones was great and the rest of the service has been great for the price with the ETA looking about exactly as promised.

It was easy to get boxes, easy to organise pick up. There were clear instructions and polite staff. The costings were explained and things went according to plan. Everything seems economical and organised.

I've used this company multiple times in the past, and haven't had an issue. However on my latest move, my boxes, which are going from Toronto to Sydney, have sat in Melbourne for 8+ days after clearing customs. The shipment is already delayed, and I have called twice now only to be firstly provided a commitment to come back to me with a firm delivery date (this never happened), and then more excuses on the second call, where I was still not able to be provided with a delivery date.

I understand when items are on ships crossing the ocean, things are out of SevenSeas control, but after clearing customs in Australia things are entirely within their control, and considering my shipment is already late, I don't think it's acceptable to just be retaining the items in Melbourne for an unknown timeframe.

My advice to anyone moving overseas, add additional items with your airline, it works out cheaper per item and you get them straight away, not 4+ months later.

Easy to arrange shipment of good from my home, pick up was from my home address and the driver arrived on the day he was supposed to. Had a slight problem with payment due to mine being covered by a third party and for a couple of weeks I got emails to say the payment was still required, they couldn’t find it even though my name and job number were attached. All in all good to deal with from the export side, will have to wait and see if any issues when my stuff arrives at destination country

I appreciate the updates and my boxes arrived at the estimated time

From the London to Bangkok shipping review. Very well shipment, no breakages at all like moving only one city away.

Seven Seas Worldwide was an absolute pleasure to deal with! From the outset their communication was excellent and efficient.
We especially appreciated their tracking service, that enabled us to see exactly where our Move Cube was and what stages we were in for the total shipment, the payment invoices came on time and the payment method was easy to use. When our goods arrived in the UK from South Africa, the service continued to be excellent with their driver, Mitchell being on time, very friendly and courteous when delivering our goods to their final destination.

We would certainly recommend their services to anyone relocating.

thank you!

Easy to organise drop off of the boxes, as well as cancelling the extra that I didn't end up needing. Both drivers (box drop off and collection were friendly) - not received my boxes yet. So far, everything has been pretty straight forward and no issues have been experienced.