Seven Seas Worldwide Reviews 

From start to finish seven seas has been really easy to use and great to deal with.

The boxes they sent were very sturdy the timings were super fast. Then when it was in shipment we got constant updates… my favourite part was the customer service I had to ring them 3 times due to change of circumstances and they were able to help me and serve me on the phone super easily!

Highly recommend! We moved from Uk to NZ and would use them again

Excellent from start to finish. Clear instructions, someone always at the end of the phone to answer queries. Made a potentially stressful move alot easier than I expected

We shipped a medium cube from London, UK to Melbourne, Australia, and I was initially a bit nervous about sending so many of our belongings overseas. However, the whole experience went incredibly well, far more seamless than I could have imagined.

The live tracking and updates were excellent. I barely needed to check the tracking myself because the communication was so clear and proactive, keeping me informed of each next step throughout the journey.

The drivers in both London and Melbourne were fantastic, friendly, kind, and very helpful. They never rushed us, which made a big difference during what can be quite a stressful time. It was such a positive experience.

Online and phone support were also great. I was never left waiting on hold for long, and I didn’t have to repeatedly explain my situation, which made everything feel efficient and well organised.

Overall, a really smooth and reassuring service from start to finish.

Although I have yet to recieve my consignment abroad, I can say that my experience, to date, has been very positive. Good communication, useful packing materials and guidance, along with punctual and helpful pick-up. The website was easy to navigate and to upload required documentation. All has gone smoothly to date. Thank you.

Staff were very helpful throughout the process, details on the website are clear and all the requirements are set out and easily understood.

Never leave reviews but these guys are unreal, helped me move a couple of boxes from uk to Aus , 10/10 service , awesome website , one call from a great customer service member and best pricing- well done

I shipped the goods in January, paying an initial $180, with the balance to be paid upon delivery. Today is April 19th, and when I inquired, they said it hasn't even left the warehouse yet! They're also demanding a $30 storage fee. Please send it to me as soon as possible. Even full payment upon receipt is acceptable. This is such a waste of my valuable time and a disruption to my travel plans! Please deliver it as soon as possible!

I used Seven Seas Worldwide to ship my personal belongings from Hong Kong to my hometown in Europe during my relocation. Unfortunately, the overall experience was very disappointing.

While the initial booking process was straightforward and the communication seemed responsive at the beginning, the situation changed significantly as the shipment progressed. There were multiple operational issues, including incorrect box delivery, inconsistent information, and a lack of clear communication regarding the final shipment details.

The main concern, however, was the pricing transparency. The original quote was around HKD 5,000, but the final cost increased to approximately HKD 17,000 for the same shipment volume (7 boxes). Although some adjustment due to volume changes is understandable, the way the additional charges were introduced — without clear explanation or prior agreement — made it very difficult to plan and trust the process.

Overall, the experience felt disorganized and lacked the level of transparency one would expect for an international relocation service. In hindsight, I would have preferred to choose a more established provider with clearer pricing from the outset, even at a higher initial cost.

I hope this feedback helps improve their internal processes and communication for future customers.

Outstanding service - clear guidelines, good price and an excellent support team to guide you through the process.

Good service good staff so nice

From start to finish Seven Seas provided top level customer services. They delivered the empty boxes at exactly the time promised and picked up the loaded boxes when full. Delivery to Australia was fast and local delivery arrived right on time. A fantastic experience all round.

The delivery to my goods seems smoothly. But it was an annoying experience to schedule the delivery- on Thursday, I called the 1300 number to arrange y stuff was delivered on following Tuesday and told to get confirmation message on Monday , however, no any information received on Monday till 5pm so I had to call the 1300 number again to schedule it on Wednesday. The consultant kept to tell me that they will charge $35 if nobody is at home to make signature. In fact, the signature for receiving the stuff IS NOT Required(?)!

Service was excellent from start to finish. Very easy to book, instructions were clear on how to pack, what information was required for customs etc. Our boxes arrived on time and custom costs estimations were accurate. The contents of our boxes was all in tact with no breakages. Would highly recommend and wouldn't hesitate to use Seven Seas again for any future shipping.

Good value for money
Seven Seas provides a good range of options for shipping and is good value for money. It provides comprehensive information both on the website and through emails. But in effort to communicate so much, it was actually very confusing and more complex than it needed to be. The online platform was similarly confusing. But we are very pleased with the service in terms of shipping.

Thank you for the help and support from the staff on the phone and the staff that delivered and picked up the shipment which made the whole experience stress free.They had been great. Thank you very much.

Fast customers service response and get things done quickly

The online tracking was good whilst on way from one place to another. It could have been better when items reached a place with a little more detail...
The drivers were super helpful and awesome. Overall it was a really good experience and highly recommended!

The CS staffs were very helpful when i encounter issues and able to fix my problems immediately, and the staffs who came to my house for the job were very professional and well explained all the details what they will do.

Indeed, that’s the second time I use Seven Seas service. I appreciate the hotline services. The hotline serves 24 hours 7 days which provides a seamless professional support to the customers any time they have problems and during different stages of the shipment. Like myself, I need the actual cost during the quotation stage, the packing of my staff and whether some items need customer declaration, how to present them on the shipment list and insurance category. I also appreciate a lot when I found my shipping stuff will be more than 10 standard and 10 big boxes, I call for extra boxes, the staff who delivered the boxes suggested me to order a medium cube which indeed provided me with the convenience of sending a few non standard size personal items - my framed wedding photos and guitar - in a more private and safe way with less cost at the end.

All the customer services personnel were very helpful and professional. The goods were collected on time and delivered very quickly.