Overall, a very good experience. The boxes were solid and collected on time by a pleasant and professional driver. Any queries or changes I had were managed efficiently by the staff at Seven Seas thro... See more
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Review summary
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I would like to express my thank you for the great service that I received from your team. I would especially like to recommend Joe, the Customer Service consultant, who guided us through the en... See more
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I was moving my belongings from the LA area, and Jaime arrived on time even after a three-hour drive. He was very professional and clearly explained to my family and me how to arrange and place everyt... See more
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Excellent Customer Service. Right from the first call, all questions were answered thoroughly and all the steps were explained to us clearly. Starter pack was sent once booking was confirmed and it wa... See more
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Company details
- #36 of 40 best companies in Removals company
- #4 of 4 best companies in Container service
- #33 of 38 best companies in Removals Service
- #23 of 28 best companies in Delivery Company
- #17 of 21 best companies in Shipping service
Written by the company
Seven Seas Worldwide are world leaders in international relocation offering personal, corporate and student shipping and storage services to suit your needs. We have helped millions of people move abroad with our complete door-to-door shipping services, taking all the stress from your international relocation. Check out our revolutionary approach to moving home called the MoveCube, an all-purpose container that we bring directly to your home for loading! And be part of our 'declutter' campaign on the website which provides advice and guidance on what to take and what to leave behind when moving home.
Written by the company
Contact info
4.4
Excellent
10k reviews
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It is a lot of work getting your boxes…
It is a lot of work getting your boxes sorted even before the cube arrives, but I have to say that having Mark from Seven Sea's Manchester was a god send.
From the time he arrived to the time he left, he was nothing but amazing. Was there for support and helped us through the whole process and to be honest without him I don't believe we would have packed it in time.
Personally we would like to THANK Mark for his help and guidance in the packing of the cube
10 April 2026
Unprompted review
Reply from Seven Seas Worldwide
Thank you Angela for using our international shipping services again, this time our MoveCube service for your international move to Australia from the UK, we are so pleased that you have liked our service and support and will pass on your appreciation to our driver - thank you!
Regards, Seven Seas Worldwide
Prompt, secure and cost effective.
Very quick and easy way to ship your belongings overseas. Accurate initial quote. The staff were always happy to help when I needed documents or assistance with anything. All of my boxes were safely shipped and delivered to my doorstep.
9 April 2026
Reply from Seven Seas Worldwide
Thank you Sebastian for using our Boxes and Baggage service by sea to move your shipment of personal effects to the United Kingdom from South Africa, we are really glad we could help you with your move and really happy that you have liked our service from start to finish.
Regards, Seven Seas Worldwide
Exceptional from start to end
Seven Seas were exceptional right from the first email to the delivery of my goods on my door step. We sent six boxes from a small town in France to a small town in New Zealand and the entire process was seamless and I always felt supported. Customer service was incredible, answers to any questions came back quick. All customer service professional I spoke with were detailed and kind. I highly recommend Seven Seas, I'll certainly be using them again should I ever need to. Genuine 5 stars.
10 April 2026
Reply from Seven Seas Worldwide
Thank you Rebekah for using our Boxes and Baggage service by sea to move your boxes of personal effects to New Zealand from France, we are thrilled that you have liked our service and support during the move.
Regards, Seven Seas Worldwide
From start to finish
From start to finish, I actually cannot fault Seven Seas Worldwide. They freighted my boxes from an isolated village in Scotland to a town in Central Victoria Australia. Their drivers were friendly and efficient. Tracking was accurate and helpful and their customer service team on the phone were polite, respectful and extremely helpful every time I had a question. Cannot recommend them highly enough
9 April 2026
Reply from Seven Seas Worldwide
Thank you Dorothy for using our Boxes and Baggage service to move your boxes to Australia from the UK, we are really glad we could help and happy that you have liked our service and support throughout the whole process.
Regards, Seven Seas Worldwide
Good communication and quality product
Good communication, good service. The materials they supply are great, and my bits arrived in the timeframe in perfect condition
6 April 2026
Reply from Seven Seas Worldwide
Thank you for using our Boxes and Baggage service by sea to move your boxes of personal effects to Hong Kong from the United Kingdom, we are really happy that we could help you with your move and that you have liked our service and support during the moving process.
Regards, Seven Seas Worldwide
Great service especially viktor he is a…
Great service especially viktor he is a asset to the company. Some people are born for customer service and this man is definitely got that skill set.
7 April 2026
Unprompted review
Reply from Seven Seas Worldwide
Thank you Mr Cripps, it is a great to know our team is working to assist our customers when they are moving their possessions around the world.
Regards, Seven Seas Worldwide
Very helpful every time I had problems…
Very helpful every time I had problems with the procedures and solved them quickly and efficiently
7 April 2026
Reply from Seven Seas Worldwide
Thank you Wan Chee for using our Boxes and Baggage service by sea to move your belongings to Hong Kong from the United Kingdom, we are really thrilled that you have liked our service and support.
Regards, Seven Seas Worldwide
Hidden Costs
Our experience with Seven Seas has been very average.
They were very quick to call us following our enquiry and we were told shipping to the States would be £1800 "All in". Everything to the point of the container leaving was great. We thought the idea for the cube was great and the delivery driver was super nice and very helpful, although be aware you have to load everything yourself, they cannot enter your property.
It was only once we had arranged collection that things started to get a bit more frustrating. For example we were told that was £1800 on the UK side and there would be additional costs in the US. The additional cost was about another £2k which was fine, but we went from thinking we had a great deal to a normal cost - and would have just liked to have been told upfront.
We were also told when shipping that we could add any temporary address to the portal (and it says this on the portal) only to be told once our container had left our property that we needed a confirmed final address before shipping. This caused a 4 week delay for which we were charged another £400 and honestly, it just felt Seven Seas were trying to take advantage. On the portal it literally says "don't worry about a final address for now" but you get several emails saying that it does matter and costs could increase if you don't confirm the final address.
The tracker on the website is also essentially useless. We have emails telling us that our shipment was expected to arrive on March 19, but the tracker says the shipment is still loading and hasn't been updated since 29 January. Since being told the shipment was expected on the 19th, we've heard nothing and have to continually chase for updates.
Overall just a very average experience. We might have saved £1-2k in total - but not sure it is worth it as we had to pack everything ourselves and it's been a lot of admin.
7 April 2026
Unprompted review
Reply from Seven Seas Worldwide
Thank you Ben for your posting, we are sorry to hear of your disappointment with our service. You used our MoveCube service from the United Kingdom to the United States.
Your order was placed online, in order to complete the quote process, before ordering, you were presented with both the Transport and Shipping Charges in the United Kingdom in GB Pounds and the Destination Charges in United States in US Dollars.
We are investigating the other issues you experienced but deeply regret any inconvenience caused.
Regards, Seven Seas Worldwide
Very disappointing service
Very disappointing service, the delivery from Cape Town to Brussels took seven months despite what is announced on their website.
We highlighted the fact that the website does not indicate the delivery time as estimates (this can only be found in the smallprint in the T&Cs, without a direct hyperlink to the T&Cs on the main quoting page) and received aggressive AI-generated messages in return.
Be very careful, their delivery times are VERY POSITIVE ESTIMATES despite these not being presented as such on their website!
And the wooden furniture was all mouldy, despite the dehumidifiers we had put into the MoveCube. We are definitely looking for another company for the return.
25 February 2026
Unprompted review
Reply from Seven Seas Worldwide
Dear Gwen Dereymaeker,
Thank you for your review although your unhappiness is much regretted to have persisted.
As advised previously, we confirm that the MoveCube shipment was transported via a trans-shipment service whereas, the shipment was discharged at the designated trans-shipment hub in Hong Kong where it subsequently transferred onto a connecting vessel bound for the port of Rotterdam. This routing is a standard and widely adopted practice within international sea freight logistics, particularly for consolidated container movements, and is determined by vessel availability, operational efficiency, and shipping line schedules rather than by discretionary decision at the company’s level.
The transit information displayed during the booking process was, and has always been, presented as guidance based on information provided by the shipping lines. Such guidance reflects typical transit expectations under normal conditions but does not, and cannot, amount to an absolute or guaranteed delivery commitment. This position is consistent with established maritime industry practice and is expressly governed by the contractual Terms and Conditions accepted prior to job commencement.
International sea freight services are inherently subject to variables outside the reasonable control of any single service provider, including vessel re-scheduling, port congestion, trans-shipment delays, and operational constraints at intermediary hubs. Consequently, no logistics provider operating within this sector can lawfully or commercially guarantee fixed arrival dates, and EU consumer protection legislation does not impose an obligation to do so where such limitations are clearly disclosed within the contractual framework.
The information previously provided to you was accurate at the time it was issued and were conveyed based on the most up-to-date data available from the shipping line. Subsequent revisions to estimated arrival dates reflect changes in vessel scheduling rather than any lack of transparency or misrepresentation on our part.
Upon arrival, shipments tend to undergo standard customs clearance procedures, which typically complete within approximately 14-days from the date of discharge, subject to customs authorities’ processing times.
While we acknowledge your disappointment with the extended transit period, we must reiterate that the service had been provided in accordance with the agreed contractual terms, applicable regulatory requirements, and standard industry practices.
Regards,
Seven Seas Worldwide
Easy to understand service
Very easy to understand how the services work and are priced compared to other companies that do the same thing. To be able to tailor how much you want to ship and understand the pricing upfront is very helpful.
3 April 2026
Reply from Seven Seas Worldwide
Thank you Aliyah for choosing our Boxes and Baggage service by sea to move your belongings to Australia from Germany, we are very pleased you are happy with our service.
Regards, Seven Seas Worldwide
Transparent competitive instant quotes
Transparent competitive instant quotes, responsive and efficient with emails and all communications. Highly recommend Seven Seas Worldwide.
26 March 2026
Reply from Seven Seas Worldwide
Thank you Barbara for using our Boxes and Baggage service by sea to move your shipment of boxes of personal belongings from South Africa to Australia, we are really happy that we could assist you on this occasion.
Regards, Seven Seas Worldwide
Outstanding service
From the moment I approached Seven Seas, everything was prompt, delivered as promised. The service received from the gentleman who delivered the starter pack, incidentally it was the same gentleman who delivered the container, was outstanding. Follow up and feedback since then has been top notch.
2 April 2026
Reply from Seven Seas Worldwide
Thank you Gavin for using our MoveCube service for your international move from the United Kingdom to South Africa, we are really pleased that you have liked our service and support during the process of relocation.
Regards, Seven Seas Worldwide
Customer support is slow and not…
Customer support is slow and not helpful
Delivery is not on time and disrupted our schedule.
Very disappointed
3 April 2026
Reply from Seven Seas Worldwide
Hi Shaliang,
We are sorry for your unhappiness with our service, however we tried to contact you but unfortunately no one answered. The one hour window can be in the morning or in the afternoon depending on the driver's jobs for the day.
Regards, Seven Seas Worldwide
Charged extra fees due to their own terrible communication – still waiting for my box
I used Sevenseas to move my belongings from the UK back to Hong Kong. In late January 2026, I received an email asking me to pay late fees before they would deliver my box. I paid immediately. There was no mention in that email that I also had to call them separately to arrange a delivery date.
I waited. No box arrived. No follow-up email. No phone call.
On 3 April 2026 – over two months later – I called them myself to ask where my box was. Only then did they tell me I was supposed to call them back to schedule delivery. They now want to charge me an extra "storage fees" from late January to early April, simply because they never told me what to do next.
I paid the original late fee in good faith. Their lack of clear instructions and complete failure to follow up is not my fault. If I hadn't called today, would they have let my box sit in their warehouse for months or even years without a single reminder?
Sevenseas has serious communication issues. Customers should not have to guess the next step or be punished financially for a process the company never explained. I am now stuck either paying extra money I shouldn't owe or delaying my delivery further.
Very disappointed. Would not recommend unless you enjoy chasing your own belongings and paying surprise fees.
Will my honest experience on public review platforms like Google, Trustpilot, and Facebook so other customers can make informed decisions
3 April 2026
Unprompted review
Reply from Seven Seas Worldwide
Dear Tsz Ki,
Thank you for your review although your unhappiness is much regretted to have arisen.
We do appreciate all feedback from our customers in regard to our processes and procedures but there are obviously also an obligation and due diligence of yourself as our client to abide all the necessary information that was available either from the contract, email correspondence, or from our website in order that a shipment can dispatch.
Nevertheless, Seven Seas Worldwide is required to be equally equitable to all of our clients and hence, a two-week complimentary storage period was allocated for your shipment commencing from the shipment ready for delivery which was 28-Nov-25 in your case however, it has already ended on 11-Dec-25.
Once your shipment was ready for delivery, an email was immediately issued on 28-Nov-25 itself that advised you of the following notice:
• Your shipment of 1 items has been cleared through all import authorities and is now available to be delivered to you once the final instalment is paid. Any duty and taxes incurred will also have to be paid. If you have already paid then please book the return date of your shipment. You can log into your online account to make payment and bookings. Click here to log in... If you are unsure then please call and speak to one of our Advisors on 00 852 2724 6698
• Once your two weeks of free storage have ended, you will be issued a storage charge of HKD32.98 per week including local taxes (payable in advance) for holding your shipment at our depot.
Unfortunately, you did not book for the delivery of your shipment and therefore, a storage charges had accrued for each commenced week of further storage that is required as per our terms and conditions which you had agreed upon deposit payment and job commencement:
• The complimentary storage period of fourteen (14) days shall commence from the date the shipment arrives in the destination country.
• During this period any destination documentation should be completed, processed and validated, the Destination Charges invoiced and paid and the shipment booked for delivery.
• The date of the delivery must be within one (1) week of the end of the free storage period. If the time to the date of delivery is greater than one (1) week then storage will be charged on a weekly basis which must be paid in advance and is non-refundable.
Additionally, you had full access to the online shipment summary and therefore, you could clearly see that an error remained and no progress had been made at the destination. However, if any problem should arise then this can easily be resolved by discussion with our Contact Centre Advisors which are available 24-hours during the weekdays to assist you. Although you had indeed made payment in January 2026 but regretfully, we did not receive any instructions and arrangement to deliver your items and thus, it was forced to be put in storage back again.
Regards,
Seven Seas Worldwide
First class Shipping company
From first call while on visiting family in New Zealand to receiving our goods in UK everything was professional and smooth. Calls were answered by super helpful staff when we were not sure about forms and legal stuff. A process which seemed daunting was made super easy. Price wise it was extremely competitive if not the cheapest around. Our boxes arrived without a single mark on them right on time. I am totally impressed with the whole experience using a company that are really the experts in shipping personal belongings all over the world.
21 March 2026
Reply from Seven Seas Worldwide
Thank you Paulina for using our Boxes and Baggage service by sea to move your boxes to the United Kingdom from New Zealand, we are really thrilled that you have liked our service.
Regards, Seven Seas Worldwide
Fantastic service
Fantastic service, from start to finish. Was continually notified of each step. Staff on the phones were incredibly polite.
1 April 2026
Reply from Seven Seas Worldwide
Thank you Jacqueline for using our Boxes and Baggage service by sea to move your belongings to South Africa from the United Kingdom, we are really thrilled that we could help and that you have liked our service and support during the move.
Regards, Seven Seas Worldwide
They provided me with everything I…
They provided me with everything I needed.
12 February 2026
Unprompted review
Reply from Seven Seas Worldwide
Thank you for using our services to move your shipment of belongings, we are really happy that we could assist you with you move.
Regards, Seven Seas Worldwide
Reply from Seven Seas Worldwide
Thank you Joel for using our Boxes and Baggage service by sea to move your boxes of personal effects to the United Kingdom from New Zealand, we are really happy that we could assist you with your international move.
Regards, Seven Seas Worldwide
From the start of my shipment the…
From the start of my shipment the professional help that I got from you was excellent. And the drivers were always on time. Keep up the good work.
1 April 2026
Reply from Seven Seas Worldwide
Thank you Nicolaas for using our MoveCube service for your international move to Australia from South Africa, its great to hear that you liked our service and support during the process of relocation.
Regards, Seven Seas Worldwide
Perfect customer service. The service from start to finish was…
The service from start to finish was transparent and easy to work with. The customer support was excellent and easy to access either by a call or email. Would use them again definitely
1 April 2026
Reply from Seven Seas Worldwide
Thank you Leanne for choosing our Boxes and Baggage service by sea to move to Australia from the United Kingdom, we are very pleased you are happy with our service and support during your move.
Regards, Seven Seas Worldwide
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