Seventhstitch Reviews 

1,627
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the comfort and quality of products like mattress toppers and duvets, finding them good value, effective for improving sleep, and often delivered quickly and efficiently. However, some people mentioned dissatisfaction with product descriptions, noting items often did not match advertised features like thickness or material. A few other people also felt that order fulfillment was problematic, experiencing delays, missing items, or deliveries to incorrect addresses. Additionally, some customers were not happy with refund processes, specifically facing challenges in getting return postage reimbursed for faulty or misdescribed products.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with many expressing... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising super fast and prompt... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving items,... See more

Refund

Reviewers mention negative feedback about refund processes, with many experiencing long-winded and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description on their website was incorrect in that it didn't mention a sateen finish to the sheet. I purchased the same item a few years previously which was perfect, however the product had chang... See more

Rated 4 out of 5 stars

The mattress topper is deep and well padded and feels snug on the bed, so overall a good product.what was less good was the response when tracking indicated it had been delivered when it hadn't. The r... See more

Rated 4 out of 5 stars

Lovely mattress cover but not as comfortable as I thought it would be going off the description. I had one from Debenhams same size but definitely more comfortable

Rated 4 out of 5 stars

It is comfortable but the edge panels are thin with not much filling so feels like topper is too small when laying on it the rest is great but the lack of filling around the edges spoils it, I bought... See more


Company details

  1. #85 of 85 best companies in Bedding Shop

Written by the company

SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve them


Contact info

3.0

Average

TrustScore 3 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(1,627)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

Rubbish Quality

Ordered a 'Hotel Quality' Egyptian Cotton king fitted sheet. Within 3 months with regular domestic use the sheet had gone completely bobbly and has to be thrown away. Absolute rubbish quality.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order for 2 hotel quality…

I placed an order for 2 hotel quality duvets at the beginning of June. I immediately realised that “Shop” the company they use for payments, were delivering the packages to a shop in the city centre. I tried to contact Seventhstich straight away using the phone number on their website - which no longer exists - and then started emailing them to inform them that the address was incorrect. No response! Evri messaged me to say the parcel had been delivered to the city centre address, so I had to go there to collect them.
When I checked them, only one was the hotel quality I had ordered; again I emailed Seventhstich who responded with an apology and told me that I would receive a 30% discount which would be refunded to my account within 3 working days. Ten days later, I have not been reimbursed. I am now awaiting a response from them as to why they haven’t refunded me as promised.
I would never recommend this company to anyone!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

I accidentally ordered a single…

I accidentally ordered a single mattress protector rather than a super king.
I have been trying to reach the company for the last couple of weeks but I can’t get through to anyone!
I would like to change it for the right size.

25 May 2025
Rated 5 out of 5 stars

First the wrong size topper was sent…

First the wrong size topper was sent but got in touch and they sent the right one.
First night on topper was wonderful, so soft and comfortable, I would definitely recommend them .
Update
2nd night on topper and have never slept so well, wish I bought mine ages ago.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a fitted sheet and was sent…

I ordered a fitted sheet and was sent the wrong item, when I contacted them to get the right item i was sent some very rude messages they did not want to replace my item eventually they agreed I could send the item back but i had to pay postage, I pointed out it was there mistake and it states in there policy they pay postage if it’s there mistake and they haven’t replied, avoid this company, do not buy from them

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved.

My order did not arrive so I got in contact with the company who were absolutely brilliant and honest. It got lost in transit. There was no issues or messing about they apologised for the inconvenience 6sent a replacement which arrived 2 days later. A great company who I shall buy from again with confidence. Thank you.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

You won't receive anything!

Paid for an item, waited weeks and it never arrived, tried to contact them by the phone number on the website - disconnected, tried to email - bounced back. Had to use charge back with the bank. Absolute con. Don't waste your time or money, because you won't receive anything.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Took the money

Took the money, sent verification also ref number. Waited two weeks for delivery. Tried contacting Seventhstitch on 07360274673 plus website emails. NO answers.emails returned not accepted.
Sent letter by recorded delivery, no answers.
Don’t waste your time.
Had to use chargeback to recover money sent for goods never received.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

They sent the wrong item…

I ordered 2 bedding items in 100% cotton. There was no paper work enclosed but one item sent was 100% polyester! Unfortunately I was in the middle of moving house and I did not have access to my computer and reporting the error was delayed. I reported these facts requesting the correct item but so far have had no response. Very disappointed.

18 February 2025
Unprompted review

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