Shackletons Home & Garden Reviews 

Excellent customer service. Sorted a problem I had with a table I purchased 2 years ago

First class customer service when the company acted on my behalf in a warranty claim with the manufacturer. They could have referred me directly to them, but went out of their way to handle all correspondence and telephone calls on my behalf. Brilliant in this day and age.

I ordered a cushion box and it was delivered fairly quickly. During assembled I noticed that there was a spacer missing. I emailed customer services and got the replacement part easily. During use (about 2 weeks) I noticed that one of the hinges had worked loose. I emailed customer services with a photo and video. A couple of weeks later I received a replacement back panel. None of these issues were the fault of Shackletons but rather the manufacturer.
I had excellent customer support from Sammy, keeping me informed of the situation at each step.

What a great customer care department send email and within a short duration the item was delivered.

Many thanks to Sammy @ Shackletons.

Wrong cushion back inners delivered with chair. Customer services were excellent. They organised for replacements to be sent and kept me informed throughout the process. Thank you for an efficient service.

Thanks to the fantastic team at Shackletons for their prompt response and speed in resolving our issue. Their product knowledge is excellent. I have bought furniture from Shackletons a few times now and can highly recommend them for the great product range and fantastic customer service.

Excellent service, good communication with company. Delivery super fast. "Freddie Flintoff" and his mate,
delivery chaps, very friendly, efficient and helpful

Excellent company respond straight away. Had problem with table which was still under warranty, sorted immediately with no problems. Would definitely buy from them again.

We recently purchased 4 Seasons Garden Furniture from the company & they were great from start to finish. Very knowledgeable regarding the products themselves prior to purchase & then really helpful post-delivery when we required some special components.

Thank you Shackletons!

7 years ago we bought many items of 4SO garden furniture guaranteed for 10 years.
Unfortunately the feet on these have corroded so I contacted customer support and provided them with photos of the feet and the original receipts.
There was no argument about it and replacement feet were supplied within a week. Excellent customer support. 👍
Thank you. 😎

Excellent customer service. I had a small problem with a couple of bar stools and their action was first class and the issue sorted immediately. Well done.

We have had excellent response from Sammy at Shackletons customer care. We had a problem with a garden table which was all sorted very quickly and to our satisfaction.

Exceptional service - friendly and super efficient!!

Excellent service and after-care from Shackleton's team. Our new sofa arrived with the wrong coloured feet. a phone call to Sammy at customer care and all was taken care of. Thank you to Sarah and the 'lads' for their friendly, prompt service.

We have bought several pieces from Shackletons both garden furniture and homeware. Can not fault the service we have received. Our recent visit was due to a fault on our garden table, no hesitation in helping us to get a replacement. Excellent communication throughout. Would absolutely recommend for extensive choice of products and excellent customer service.

Excellent customer services! Very happy with our new table.

My garden chair was damaged on delivery and the customer care team sorted a replacement instantly, didn't have to wait to return the damaged one.
The replacement chair got delivered to the wrong address and again the customer team were helpful and apologetic. Kept communicating until the goods were in my hands. Business today rarely pay attention to ensure the post-sale customer feels like they are their most important customer. Even with a couple of issues I would order again from them because of the speed and care then to resolve. Thank you

Quick service. Problem with a screw promptly dealt with via the manufacturer. Very happy with the service

Ordered two sofas and a dining table and chairs, staff were so helpful especially Steve. We went for white glove delivery and have to say the delivery team were fantastic and very careful. One of the sofa cushions sadly had a big pluck on it but Shackleton's customer service team sorted it out very quickly with the supplier. Would definitely recommend Shackleton's.

I ordered garden furniture which was considerably cheaper than buying locally. It all came well packed with a sticker saying ‘ Fragile , do NOT stack’ . The delivery company ignored that and either stacked or dropped the box ,resulting in a badly damaged chair. It was clearly not Shackleton fault. Shacketons customer care arranged for a replacement chair to be delivered in three days. Communication was excellent. I would use them again.