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Shade Station Reviews 

32,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the authentic designer frames, noting that products consistently arrive securely packaged and look fantastic. Many people also highlight the remarkably fast delivery times and find the overall pricing to be considerably lower than traditional opticians. Buyers are especially pleased with the simple ordering process and the helpful support team resolving inquiries promptly. Some reviewers were not happy with receiving damaged goods, noting bent frames or encountering difficulties when requesting refunds. A few other people also mentioned occasional delivery issues or problems with external couriers failing to follow simple drop-off instructions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine designer frames and clear... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, consistently praising the quick shipping... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are significantly... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and speed.... See more

Quality

People report positive experiences with quality, highlighting that the glasses are perfect and the lenses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely hel... See more

Company replied


Company details

  1. #12 of 43 best companies in Glasses store
  2. #6 of 25 best companies in Optician
  3. #14 of 48 best companies in Sunglasses shop

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32k reviews

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4.8

All reviews

(32,121)

5,306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, quality products!

1 August 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear you were happy with the service and the quality of your purchase.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Best place for sunglasses

Excellent service. Item arrived exactly on tam and in perfect condition. Products alao at a very competitive price. Very happy with my experience and will use again.

29 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such a lovely review. It’s great to hear everything arrived on time and in perfect condition, and that you were happy with the service and price. We really appreciate your support and hope to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Fast service good web site

Fast service good web site
Glasses are perfect
Thankyou 😃

18 July 2026
Shade Station logo

Reply from Shade Station

Lovely to hear everything arrived quickly and that you’re pleased with the glasses. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Arrived quickly and very happy with the…

Arrived quickly and very happy with the sunglasses at a really competitive price.

1 August 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear your sunglasses arrived quickly and that you’re happy with them, especially at a competitive price.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Fantastic

Fantastic. Came very quick.

1 August 2026
Shade Station logo

Reply from Shade Station

Great to hear everything arrived so quickly. Thanks for leaving us a review and for your kind feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased you were happy with the service and pricing, and we really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent service

Excellent service - Oakley sunglasses purchased

18 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad you were happy with the service and your Oakley sunglasses. Best Regards,

Shade Station

Rated 5 out of 5 stars

A first class experience

A first class experience. From purchasing to delivery

1 August 2026
Shade Station logo

Reply from Shade Station

It’s great to hear everything went smoothly from purchase through to delivery. Thanks for your kind feedback and for choosing Shade Station. Best Regards,

Shade Station

Rated 5 out of 5 stars

Fab glasses

The sunglasses - price was fantastic. The only difficulty which is the responsibility of the Post Office is that they didn’t deliver when paid for. A refund was promptly made. I will purchase again from you :)

1 August 2026
Shade Station logo

Reply from Shade Station

Thank you for your feedback. We’re pleased the sunglasses were good value and that the refund was handled promptly when delivery didn’t go as planned. We appreciate your understanding and look forward to seeing you again. Best Regards,

Shade Station

Rated 5 out of 5 stars

Very good prices and prompt delivery…

Very good prices and prompt delivery service received my order faster than expected.

18 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear the order arrived faster than expected and that you were happy with the price and delivery service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

good service

1 August 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad everything went smoothly and that you were happy with the service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

1 August 2026
Shade Station logo

Reply from Shade Station

We really appreciate you leaving this feedback. It’s great to hear you were happy with the service and that your order arrived quickly.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Brilliant service

I'm very pleased with the service I received, it was so easy to order and the product and prices are fantastic. I will definitely be using Shade Station again. Very speedy delivery 👌

1 August 2026
Shade Station logo

Reply from Shade Station

Thank you for your kind feedback. We’re pleased to hear the ordering process was easy and that you were happy with the product, pricing and delivery.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Really happy with my experience

Really happy with my experience. Great service, smooth delivery. Would definitely recommend!

1 August 2026
Shade Station logo

Reply from Shade Station

Lovely to hear you were happy with the service and delivery. Thanks for taking the time to leave a review and for recommending us.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Exactly as described and fast delivery

Exactly as described and fast delivery. Would definately use this company again

8 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thanks for your feedback. It’s great to know the item arrived quickly and as described, and we’d be pleased to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great shop for sunglasses & good customer service!

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely helpful. Will definitely buy again in the future.

9 July 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’ve had consistently good experiences with us. Thanks for your kind words about the sunglasses, packaging and the help you received with your return.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Highly Recommended

Perfect experience shopping with Shade Station. Ordered my glasses, and they were delivered promptly with no issues. The price was fantastic, and they also allow a student discount. Highly recommended, and the products are genuine originals.

18 July 2026
Shade Station logo

Reply from Shade Station

We really appreciate you taking the time to share this. It’s good to hear everything arrived promptly and that you were happy with the price and product quality.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good quality product

Easy to use web site, good value for money promptly dispatched and delivered

31 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear you found the website easy to use and that your order was dispatched and delivered promptly. We appreciate your feedback and hope you enjoy your sunglasses.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good choice and prices

Good choice and prices

4 July 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear that you found our selection and prices to your liking! Thank you for taking the time to share your positive feedback.

Best regards

Shade Station

Rated 3 out of 5 stars

Easy to use website

Easy to use website, glasses came very quickly and was informed all the way through of delivery. Packaged very nicely. Reason for 3 stars is because the glasses are very wide compared to other Ray Bans. Not just wide, slide down the nose constantly and can't pop on head as falls off. Very annoying and can not use.

4 July 2026
Shade Station logo

Reply from Shade Station

Thank you for your feedback. We're glad to hear that you found our website easy to use, and that your delivery was prompt and well-packaged. We're truly sorry that the fit of the glasses has been so disappointing and that they are not comfortable to wear. We understand how frustrating this must be.

Best regards

Shade Station

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