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Shade Station Reviews 

32,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the authentic designer frames, noting that products consistently arrive securely packaged and look fantastic. Many people also highlight the remarkably fast delivery times and find the overall pricing to be considerably lower than traditional opticians. Buyers are especially pleased with the simple ordering process and the helpful support team resolving inquiries promptly. Some reviewers were not happy with receiving damaged goods, noting bent frames or encountering difficulties when requesting refunds. A few other people also mentioned occasional delivery issues or problems with external couriers failing to follow simple drop-off instructions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine designer frames and clear... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, consistently praising the quick shipping... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are significantly... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and speed.... See more

Quality

People report positive experiences with quality, highlighting that the glasses are perfect and the lenses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely hel... See more

Company replied


Company details

  1. #12 of 43 best companies in Glasses store
  2. #6 of 25 best companies in Optician
  3. #14 of 48 best companies in Sunglasses shop

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32k reviews

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4.8

All reviews

(32,121)

5,306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Must admit I'm completely overwhelmed…

Must admit I'm completely overwhelmed and hugely impressed with how Jerry and kirsty have handled my sunglasses adjustment and replacement even though I had missed their deadline for return went above and beyond what any professional merchant would do and I really do hope they get some Recognition for their support and commitment to me as a valued customer and would like to thank them personally you have been a pleasure to deal with and look forward to many more positive purchases in the future kind regards rosemary

8 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and thank you for taking the time to share it. We’re really pleased Jerry and Kirsty were able to help with the adjustment and replacement, especially in the circumstances. Your kind words will mean a great deal to them.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Exceptional service

I dont normally write many reviews, but this place absolutely deserve it. I lost my prescription sunglassess 2 days before going abroad. I ordered from them in a blind panic but it was literally the BEST decision. My confirmation email came and within 2 hours my dispatch email came. The sunglasses came the next day (i paid £10 for the next day Saturday delivery) and they are perfect. They look great, feel great and most importantly the prescription is spot on. Cant believe there is a service like this thatvis so simple when my usual optician was going to take 7-10 days! I ended up with Gucci prescription sunglasses delivered the next day for £200. Absolutely delighted!

7 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We are so incredibly happy to hear about your positive experience, especially given the urgency of your situation! It's wonderful to know that we could provide such a swift and satisfactory solution for your prescription sunglasses right before your trip abroad. We are delighted that the Gucci prescription sunglasses arrived quickly, look great, feel comfortable, and that the prescription was perfectly accurate. We truly appreciate you taking the time to share your feedback and highlight the efficiency of our service.

Best regards

Shade Station

Rated 5 out of 5 stars

Brilliant site

Easy to and great choice of sunglasses

3 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear that you found the process easy and that you appreciated our great selection of sunglasses. Thank you for your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

Speedy delivery on MK reading glasses

Speedy delivery on MK reading glasses. Quality of the lenses are great

4 July 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback. We're delighted to hear that your reading glasses arrived quickly and that you're pleased with the quality of the lenses.

Best regards

Shade Station

Rated 5 out of 5 stars

I highly recommend it.

Very fast delivery, product as in the picture, and a very competitive price.

8 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thank you for your wonderful feedback! We're so pleased to hear that your delivery was fast, the product matched the picture, and you found the price to be very competitive.

Best regards

Shade Station

Rated 5 out of 5 stars

Quick delivery price was good too

Quick delivery price was good too

18 July 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback. We're delighted to hear that your order arrived quickly and that you were pleased with the price.

Best regards

Shade Station

Rated 5 out of 5 stars

I have ordered from here twice now

I have ordered from here twice now, i use it for raybans as i trust their stock to be the genuine item. I've checked with rayban both times and they are genuine and made in Italy.
Gtrat prices too, got my new wayfarers polarised for 140 as they were around 200 everywhere else. Packaging could be better is my only feedback if i had to be picky, but saying that ive never had an issue. So still a massive thumbs up, delivery is what you pay for dependant on your convenience, DPD both times and the courier even called me 10 mins before he got to the house then again when he was there. So cant fault anything. Shade station is trusted 👍

17 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear about your positive experiences with us! It's wonderful that you trust our stock for genuine items and appreciate our competitive pricing. We also value your feedback regarding the packaging and are glad to know that the delivery service met your expectations. Thank you for your continued trust and support!

Best regards

Shade Station

Rated 5 out of 5 stars

Great service

Prompt service, great customer service. Highly recommend, you won’t be disappointed.

31 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you received prompt service and experienced great customer service. Thank you for your high recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Genuine sunglasses

Genuine sunglasses. Very beautiful! Smooth customer service! I Recommend.

3 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you love your genuine and beautiful sunglasses! Thank you for highlighting our smooth customer service; we truly appreciate your recommendation.

Best regards

Shade Station

Rated 5 out of 5 stars

Easy to order fast delygoid choice will…

Easy to order fast delygoid choice will be ordering again

31 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave your feedback. We’re glad to hear the ordering process was easy and that your item arrived quickly. We appreciate your support and hope to see you again.

Best Regards,

Shade Station

Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. I ordered Saint Laurent sunglasses. The parcel I received was very damaged and the glasses arm warped. I tried to authenticate the glasses via the Kering Eyewear Declarations of Conformity page and the code was invalid. Not only are the glasses damaged, but it appears they are actually fake. I contacted customer service with videos, photos and evidence of the invalid code. They gave me the run around for weeks and are now non-responsive. It has been one of the worst customer service experiences I have had with a company. I paid full price for a faulty and fake product. I caution anyone who is looking to buy from this company.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Prescription Glasses

This is the second time using Shadestation and both times have been a pleasure. They have a great offer at sensible prices. The ordering process is very easy and they keep you informed throughout.
The last order was for my wife and she found the glasses were not suitable for her face shape. We used the 14 day guarantee sent them back and picked a different pair as an exchange.
This was sorted out very quickly and she is very happy.
I would recommend to anyone wanting glasses.Much cheaper than the High St.

3 July 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’ve had a positive experience with us both times. Thanks for taking the time to share your feedback and for recommending us. We’re glad the exchange was handled quickly and that your wife is happy with the replacement pair.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Prescription glasses next day

Prescription glasses next day

31 July 2026
Shade Station logo

Reply from Shade Station

Thanks for leaving such a concise review. We’re pleased to hear your prescription glasses arrived quickly and that you were happy with the service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Prescription sunglasses

A very good service, very professional on my prescription sunglasses

31 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you received very good and professional service with your prescription sunglasses. Thank you for your kind feedback!

Best regards

Shade Station

Rated 1 out of 5 stars

Didn't receive my glasses 4 weeks later

Didn't receive my glasses 4 weeks later

3 July 2026
Shade Station logo

Reply from Shade Station

Hi Chelsea,

We're sorry to hear that you have not received your glasses.

We will be in touch with you directly to investigate this further and work with you to resolve the matter as quickly as possible.

Kind regards,

Shade Station Customer Care

Rated 5 out of 5 stars

Good price

Good price, quick delivery and well packed.

31 July 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and the 5-star rating! We are so pleased you valued our good price, quick delivery, and well-packed item.

Best regards

Shade Station

Rated 5 out of 5 stars

Lovely shades

Lovely shades, made my holiday, thank you ….

3 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear that your new shades made your holiday! Thank you for your wonderful feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

Great speed of service

Great speed of service, easy to order and speed of delivery was great. Delivered in a very discreet box also.
Glasses are fabulous.
Would highly recommend this site

31 July 2026
Shade Station logo

Reply from Shade Station

It's wonderful to hear that you found the ordering process easy and that the speed of service and delivery met your expectations. We're especially pleased that you love your new glasses and would highly recommend our site!

Best regards

Shade Station

Rated 5 out of 5 stars

Great glasses, very happy

Arrived at exactly time specified. Very well protected, I was happy with price of thd glasses. No complaints whatsoever.

31 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear that your glasses arrived exactly as specified and were well protected. We're also delighted you were happy with the price!

Best regards

Shade Station

Rated 5 out of 5 stars

Great, reliable online company

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My second burberry frame purchased from Shade Station was in stock and was delivered in just three days. Both frames were half the price of my high street optician. Great, reliable company, big on customer service. Would recommend.

31 July 2026
Shade Station logo

Reply from Shade Station

We are so happy to hear about your positive experiences with us, especially regarding the prompt delivery of your Burberry frames, even when one was specially ordered from Italy. It's wonderful to know that our pricing was also a pleasant surprise compared to high street opticians. We truly appreciate your kind words about our customer service and your recommendation!

Best regards

Shade Station

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