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Shade Station Reviews 

32,100
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, often finding them genuine and perfect. Many highlight the competitive pricing, noting items are significantly more affordable than high street alternatives and offer great value. The delivery service is frequently commended for its speed, promptness, and careful packaging, with orders often arriving quickly. However, some customers also noted issues with product quality upon arrival, reporting items that were faulty, damaged, or had misaligned components. A few other people also felt that when problems arose, such as missing parcels or faulty products, the resolution process could be slow, leaving them without their items or refunds for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that prices are competitive... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

From picking my sunglasses to ordering with a little hiccup in the middle but that was my fault with my prescription. Aadil sorted it out quickly ,received my glasses well. packaged very impressed w... See more

Company replied


Company details

  1. #12 of 44 best companies in Glasses store
  2. #6 of 26 best companies in Optician
  3. #14 of 49 best companies in Sunglasses shop

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32k reviews

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4.8

All reviews

(32,100)

5,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

16 July 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for your 5-star review!

We're delighted to hear you received excellent service. Your kind feedback means a lot to our team, and we're pleased we could provide you with a great shopping experience.

Thank you for choosing Shade Station. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Varied and vast options for the eyes

I have ordered a few items from Shade Station, and they have always delivered a first class service. The ordering process is easy, the choices are vast and the technology to test the product is very good, this added to the price offers means you can get a very good bargain. When delivered, the product has been very good. Recommended.

22 June 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you've consistently received first-class service from us! It's wonderful that you find the ordering process easy, the choices vast, and our technology helpful. We're glad you've found great bargains and that your delivered products have been very good. We appreciate your recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Great service

Great service

30 July 2026
Shade Station logo

Reply from Shade Station

Hi Dean,

Thank you for your 5-star review!

We're delighted to hear you were happy with our service. Your feedback is greatly appreciated, and we're pleased we could provide you with a positive experience.

Thank you for choosing Shade Station, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Amazing!

Amazing!! Massive range to choose from, lovely glasses, and next day delivery. So pleased and will be buying more

6 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We're so pleased to hear you enjoyed the massive range and love your new glasses! It's wonderful that our next-day delivery met your expectations. We appreciate your kind words and look forward to helping you again.

Best regards

Shade Station

Rated 5 out of 5 stars

Wonderful service

Informed me of a small mistake I made on my prescription and got me to amend, thank you. Lots of communication and delivered with the 10 day stated time. The glasses are great and very happy with them

30 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with your new glasses and that our communication helped resolve the prescription detail. It's wonderful that they were delivered within the stated timeframe.

Best regards

Shade Station

Rated 5 out of 5 stars

Easy transaction

Easy transaction, nice glasses fast delivery

2 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you had an easy transaction, are happy with your glasses, and that they arrived quickly! We appreciate your feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

I'm very happy that an online purchase…

I'm very happy that an online purchase of optical prescription glasses turned out to be so good in all respects.
It sounds as though it wouldn't work - but it did. And the packaging and delivery were also fastidious.

30 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear that your online purchase of prescription glasses was such a positive experience! It's wonderful to know that everything met your expectations, and we appreciate you highlighting the careful packaging and prompt delivery.

Best regards

Shade Station

Rated 5 out of 5 stars

Fantastic goods and service from…

Fantastic goods and service from ordering to delivery

30 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you had such a positive experience from ordering right through to delivery. Thank you for your wonderful feedback!

Best regards

Shade Station

Rated 4 out of 5 stars

So far so good keep up the good work…

So far so good keep up the good work exemplar customer service the communication is brilliant the service is fast as promised professional so my bottomless heart is deeply grateful 🙏🏾

6 July 2026
Shade Station logo

Reply from Shade Station

We are so grateful for your wonderful feedback! It's fantastic to hear that you've experienced such brilliant communication, fast service, and professionalism. We truly appreciate your kind words.

Best regards

Shade Station

Rated 2 out of 5 stars

Ive sent numerous emails regarding the…

Ive sent numerous emails regarding the slip on nose guard needing a replacement I've been told someone would contact me in 72 hours regarding this issue. And have had no response

2 July 2026
Shade Station logo

Reply from Shade Station

Hi Michael,

A response regarding this issue was provided on 6 July. However, we appreciate that it has not yet been resolved.

We will be calling you today to discuss the matter and provide a resolution to get this fixed as quickly as possible.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Super service

Super service, this was the first time I have used an online service to supply my prescription sunglasses. Shade Station have a great selection of prescription sunglasses so choosing a suitable frame to suit my requirements was easy. The website is very user friendly and stepping through the prescription lens selection was simple ( I selected varifocals) and the sunglass tint selection was equally straightforward. My glasses were delivered as per the original estimated time. I'm really happy with the glasses and will use Shade Station again

30 July 2026
Shade Station logo

Reply from Shade Station

Thank you for your wonderful review! We're so pleased to hear that your first experience with our online prescription sunglasses service was a success. It's great to know you found our selection and website user-friendly, and that you're happy with your new varifocal sunglasses. We look forward to assisting you again!

Best regards

Shade Station

Rated 5 out of 5 stars

Exceptional customer care!

I had a delivery issue where Royal Mail unfortunately sent my parcel back to sender (to be clear, this was due to my own error). I contacted Shade Station via webchat, and the agent was incredibly understanding. They offered an amazing gesture of goodwill to help resolve the problem for me quickly. Fantastic communication and brilliant customer care. I highly recommend them!

6 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We're so pleased to hear about your positive experience with our team, especially regarding the delivery issue. It's wonderful that our agent was able to help resolve the problem quickly and that you appreciated our communication and customer care. Thank you for your fantastic recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Great specs

Great specs, good price and speedy delivery

30 July 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and the 5-star rating! We are so pleased you valued the great specs, good price, and speedy delivery.

Best regards

Shade Station

Rated 5 out of 5 stars

Splendid service.

30 July 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for your 5-star review!

We're delighted to hear you received splendid service. Your kind feedback means a great deal to our team, and we're so pleased we could provide you with a positive experience.

We appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Gave me a partial refund after…

Gave me a partial refund after reporting an issue

2 July 2026
Shade Station logo

Reply from Shade Station

We're glad we could resolve the issue for you with a partial refund. We appreciate your understanding.

Best regards

Shade Station

Rated 5 out of 5 stars

Frame good fit

Frame good fit. I was able to use them immediately and receipt. No concerns.

2 July 2026
Shade Station logo

Reply from Shade Station

We are so glad to hear that the frame was a good fit and that you were able to use them immediately. Thank you for your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

Great glasses at a good price

Great glasses at a good price. Quick delivery for prescription lenses.

28 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We're so pleased to hear you're happy with the glasses and the quick delivery of your prescription lenses.

Best regards

Shade Station

Rated 5 out of 5 stars

Glasses are fab plus keep you updated…

Glasses are fab plus keep you updated with everything

16 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you love your new glasses and that you appreciated being kept updated throughout the process. Thank you for your wonderful feedback!

Best regards

Shade Station

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