Shadow offers decent performance to play my favorite games on high settings and - if it works - is easy to use. However, it is kinda slow to start up, and sometimes is plagued by technical issues... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Service got worse over time. If you're on a fast Ethernet connection, you cannot beat it. However, servers frequently reboot or are unavailable. I was using the Shadow for gaming and remote work. N... See more
Company replied
I’ve been using Shadow for many years and I’m paying for Shadow PC Power, their strongest option. Overall, it’s still cheaper than buying a brand-new gaming PC, and there are clear advantages —... See more
Company replied
The experience was brilliant. as promised, low latency performance everything checks out. my main concern is the price to performance. In my opinion, running games specifically, i found the... See more
Company replied
Company details
About Shadow
Written by the company
Shadow brings a full Windows 11 gaming & creative rig to every screen you own, powered by RTX‑class GPUs and ultra‑low‑latency streaming.
from $29.99 / month
Gaming experts love it!
PCmag
"As long as you have a good network connection, you don't need a powerful computer to do all the PC gaming you want."
Contact info
42 Av. de la Prte de Clichy, 75017, Paris, France
- info@shadow.tech
- www.shadow.tech
3.0
Average
6K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best cloud gaming with no lag,no…
Best cloud gaming with no lag,no latency good price
6 August 2025
Unprompted review
Reply from Shadow
Dear Wahidraja, thank you for your enthusiasm and for sharing your positive experience. We are delighted that you awarded us five stars and highlighted the low latency and competitive pricing of our cloud gaming service. Your feedback reaffirms our commitment to delivering a seamless gaming experience. It is our pleasure to know that our service meets your expectations with no lag, ensuring continuous enjoyment. We remain at your disposal should you wish to explore additional features or need further assistance in the future. Thank you once again for choosing Shadow.
#TeamShadow
It was easy to setup easy to use and…
It was easy to setup easy to use and easy to cancel. A no hassle experience all the way around.
4 September 2025
Unprompted review
Don't get ShadowPC.
It used to be a good service. It's done nothing but get more expensive as it's degraded, and the customer service is a joke. Today I tried to log in and had a FIFTY MINUTE queue to access my own computer. I use this computer for both time-sensitive gaming and for MY JOB. Their service constantly goes down for "scheduled maintenance" (how many times a week can you schedule maintenance?) and the latency, total loss of FPS/freezing, and disconnections are constant. Done. Shopping for a desktop right this very minute.
Edit: It's NOT a resolved incident. It happens all the time. I tried to log in at 10 PM on a Friday yesterday and had a 30 minute queue. That was after they issued this response. So on top of everything else, they're out here lying.
31 August 2025
Unprompted review
Reply from Shadow
Hello!
We're sorry to hear you've had a bad experience with our wait times.
They were longer than usual due to an incident that has been resolved!
Please feel free to contact the Support Team so they can take a look at your issues!
https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We hope to see you again and wish you all the best.
The Shadow Team
Been with you a long time great service
29 August 2025
Reply from Shadow
Thank you, Nikki, for your long-standing trust in Shadow. We’re delighted to receive your 5-star review and to know you appreciate our great service. Your continued enthusiasm inspires our team to maintain high standards and deliver the quality experience you expect. We are committed to ensuring that our service remains reliable and that your experience with Shadow stays positive over time. Thank you again for your loyalty and support. We value having you with us and look forward to many more years of providing you with outstanding service.
#TeamShadow
My VM is adequate, customer support not great
My VM is really decent, the site is well designed, intuitive and user friendly and mostly does what I want and need, but I was hoping to arrange an upgrade. I sent at least 5 messages over 3 weeks to explore options and not 1 reply. To me that constitutes horrible customer support. Hopefully their VM offerings will continue to get stronger and faster and dealing with customer support will not be necessary.
31 August 2025
Unprompted review
Reply from Shadow
Hello Michael,
We're sorry to hear you weren't able to explore your options for another plan!
Internally, we only received one email from your part, it was answered but we received no return from your part. Could you please ensure our email address is not blacklisted or in your spam folder?
We would love to see what we can do for you!
https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We hope to see you again and wish you all the best.
The Shadow Team
Laggy gameplay/connection, shady windows activation
I signed up today, hoping to give them another chance, gameplay was laggy and unplayable... I've ran into constant "Windows Activation" errors every time I sign up with them, seems like they are using product keys on multiple systems, even when contacting their Support they say not contact Microsoft and to activate using phone and put that it was only activated once, which is a little shady.
25 August 2025
Unprompted review
Reply from Shadow
Thank you for your feedback!
We’re sorry that your experience did not meet expectations. Gameplay issues can sometimes stem from local connection conditions, and our support team can help troubleshoot to improve performance. We are working diligently to streamline the Windows License activation process, and we apologize for the inconvenience that resulted from needing to call to activate it.
Thank you for your honest review.
The Shadow Team
I wanted to develop android…
I wanted to develop android applications but you cannot run an emulator in android studio, I asked to cancel and a refund but the AI bot gives a blanket NO. Very poor
28 August 2025
Unprompted review
Reply from Shadow
Hello there,
Thank you for taking the time to leave feedback on your Shadow experience, but I'm sorry to hear that you encountered some issues.
The use of emulators on Shadow is unfortunately prohibited per our Rules and Restrictions on Shadow, as this would resulted in nested virtualization since Shadow PCs are already virtual machines. This is extremely demanding and could cause your Shadow to run slowly or even become unresponsive, so we have had to make the decision to not allow for this to ensure a smooth Shadow experience.
Please rest assured that we do not utilize AI bots to handle refund requests. However, we do not issue compensation for an issue like this, as we do make the information that emulators cannot be used on Shadow PCs, available prior to sign up for our service so that potential Users can determine whether our services would be a good fit for their use case. Shadow is not billed on a per-usage basis. Our subscription offers a PC in the cloud that you can use any time you want, meaning we have to keep our services available & maintained 24 hours a day. Doing so incurs a cost to both Shadow and our users, even if they do not use the service.
I apologize for any inconvenience this might cause.
Thank you,
Shadow
Reply from Shadow
Thank you for your enthusiasm! We are delighted by your five-star review and appreciate your kind words about our company and support. Your positive feedback confirms that our efforts to provide outstanding service meet your expectations. We continuously work to ensure our performance and customer care remain top-notch. It is rewarding to know that you value the reliability and quality of our service. Thank you for taking the time to share your experience and for your trust in our company. #TeamShadow
Everything is fine :)
26 August 2025
Unprompted review
Reply from Shadow
Hello Rene, thank you very much for your positive review. We are delighted to see you rated us five stars and that everything is fine. Your satisfaction is very important to us, and it encourages our continuous commitment to providing a reliable and seamless service. We truly appreciate your trust and the time you took to share your experience with us. Thank you for your enthusiasm and support.
#TeamShadow
Pretty bad experiences
Even with the better connection my shadow is usless, i can not run any emulator or even write because of the latency.
I ve tried to change all the parameters but did not work.
That the second time that i tried shadow and never worked.
I forgot to delete my subcription so it cost me more than 100 euros ...
23 August 2025
Unprompted review
Reply from Shadow
Hey there!
We deeply appreciate your time for writing this review, we regret to hear that this was your experience. Our helpful Shadow Support agents are always there to assist with any issues you may encounter, we encourage you to reach out to them so that your issues can be resolved and you can enjoy your Shadow PC to the fullest! You can reach them by following this article here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We hope you can give us another chance!
Team Shadow
Under no circumstances should you use Shadow for business purposes!!!
I have a Shadow PC that I use for my business, especially when I am abroad.
Now I haven't been able to start my PC for a whopping 14 days – no access to my programmes and data – everyone can imagine what that means in business...
I contacted Shadow Support almost daily – no support, no help, nothing at all. I was ignored and have now, logically, cancelled my subscription.
For gamers, it may not be a problem to go 14 days without playing, but for business use, it's a disaster.
At first I was very upset, but now I've found better, more reliable and cheaper alternatives, so I'm glad I'm away from Shadow.
Since I couldn't access my PC or reset it (the option is there, but I got an error message), I asked Shadow to delete my data and confirm that they had done so. Of course, no confirmation was provided, so I am left with a bad feeling because I am not sure whether my business data was actually deleted.
All in all, a disastrous experience with Shadow...
COMMENT TO SHADOW´S RESPONSE:
Shadow's response to my review is unbeatable in terms of audacity. Shadow writes that support is always there to help solve problems – IN MY CASE, THAT IS AN ABSOLUTE LIE. Despite writing several times by email and via the contact form, I received no help whatsoever. I was simply ignored for two weeks and had no access to my PC during that time! !
Shadow has time to respond to my review in detail and with fairy tales, but I am still waiting in vain for confirmation that my data has been deleted, which they are legally obliged to do. I wonder why...
22 August 2025
Unprompted review
Reply from Shadow
Hey there,
We appreciate your time to write this review and we deeply apologize that this has been your experience. I can assure you that our support team replies to all email tickets within a reasonable time frame, especially for B2B customers. If you're having difficulties reaching out support team, we encourage you to use our help center article form here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
Our helpful Shadow Support agents are always here and eager to help you resolve any issues!
Team Shadow
Review of Shadow Tech – Broken Promises, Unresolved Issues, and Theft
I purchased a VM product from Shadow Tech based on their advertised specifications. Within hours of setup, a known service issue made the VM unusable. Shadow Tech admitted the fault and explicitly promised to “escalate your ticket for compensation review once the issue has been resolved,” ensuring any approved refund would cover the entire downtime.
Once the glitch was fixed, Shadow Tech reneged on that promise. Instead of full compensation for the entire impacted period, I was offered only a small discount—directly contradicting their own policy. Their follow-up emails were filled with polite apologies (“we understand your disappointment,” “we’re working to improve”) and invitations to “contact Support again,” but no real action or accountability.
This isn’t a simple service hiccup; it’s deliberate misdirection. Charging customers for a non-functioning product, admitting the defect, then refusing a proper refund amounts to theft. Shadow Tech’s superficial PR language and repeated deflections prove they’re more interested in delaying and dismissing complaints than in making things right.
I have filed a formal complaint with the ECC (European Consumer Centre) and am preparing to report Shadow Tech to the police for fraud.
Warning to others: Shadow Tech’s promises are empty, their compensation policy is meaningless, and their “customer support” is a puppet show designed to steal your money.
2 August 2025
Unprompted review
Leistung überzeugt, Support hat Luft nach oben
Deutsch:
Nutze Shadow schon länger und bin mit der technischen Leistung (Performance, Verfügbarkeit der Server) zufrieden – für meinen Anwendungsfall funktioniert es gut.
Weniger zufrieden bin ich mit den Antwortzeiten des Supports: Bei meinem letzten Fall (Zahlung korrekt am 06.08. gebucht) wurde dies erst viele Tage später im System aktualisiert, und die Kommunikation dauerte deutlich länger als erwartet.
Solche Verzögerungen sind ärgerlich, auch wenn am Ende kein direkter Schaden entstanden ist. In solchen Fällen wäre es wünschenswert, wenn der Support – oder zumindest die zuständige Leitung – aktiv Lösungen oder Kulanz anbietet, anstatt den Kunden einfach warten zu lassen.
English:
I’ve been using Shadow for a while and I’m happy with the technical performance (server speed, uptime) – it works well for my needs.
I’m less satisfied with the support response times: In my last case (payment made on 06/08), it took several days before the system updated, and communication took noticeably longer than expected.
These delays are frustrating, even if no direct damage occurred in the end. In such cases, it would be appreciated if support – or at least the responsible management – offered solutions or goodwill gestures instead of simply leaving the customer to wait.
13 August 2025
Unprompted review
Reply from Shadow
Thank you for sharing your feedback.
We’re glad to hear that the technical performance of Shadow meets your expectations, but we regret the delays you’ve experienced in support and account updates.
We recognize that timely communication is essential, even when the issue doesn’t cause direct harm, and we’ll share your comments internally to improve response times and consider more proactive solutions for our customers in similar situations.
The Shadow Team
Stay Away
Wouldn't reccomend. Customer service is quite poor and the service itself is subpar at best - look elsewhere.
I wrote them asking to cancel and refund my account same day that my account was charged and no dice after asking politely multiple times. Fortunately
The service itself is laggy and inconsistent for gaming or anything real time.
8 August 2025
Unprompted review
Reply from Shadow
Hey there! We apologize for any inconvenience caused by our refund policy. While we would be unable to issue you with a refund, our helpful Shadow Support Team are always happy to help resolve any and all issues you encounter with the service so that you can enjoy your Shadow PC to the fullest.
You can reach them here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
Team Shadow
Cloud gaming in full windows environment
I was specifically looking for an alternative to GeForce NOW to play games that aren't supported on that platform, and Shadow PC has proven to be an excellent choice. The performance has been solid, and I appreciate having access to a full Windows environment rather than being limited to a specific game library.
The service has met all my expectations, and I'll definitely continue using Shadow PC whenever I need it for gaming sessions. It's a reliable alternative that fills the gap left by other cloud gaming services.
Overall, highly recommended for anyone seeking a flexible cloud gaming solution!
12 August 2025
Unprompted review
Reply from Shadow
Thank you, Sara, for your enthusiasm and for sharing your experience with Shadow PC. We are delighted to see your five-star rating and that our service meets your expectations as an alternative to other cloud gaming platforms. It is encouraging to know that accessing a full Windows environment and enjoying solid performance enhances your gaming sessions. We remain committed to delivering a reliable and flexible cloud gaming solution and appreciate your trust and high recommendation. Should you ever need further assistance or have additional feedback, please feel free to contact us through your Shadow account.
#TeamShadow
I only been using it for a month
I only been using it for a month in Europa it was pretty much perfect and stable, the price is a little bit higher than I'm fully comfortable, but still quite a good offer with a lot of way to change your setup and so many possibilities, you can do so much with a pc so having a pc on your pocket anywhere that keep your data is really an interesting prospect, gaming was very smooth too even on my smaller device,i'm an owner of pc and using shadow to reduce my electricity cost as I'm already over using my pc so having that is a breath of fresh air on it specially on summer not having a hot pc blasting hot hair below my desk is pretty nice.
11 August 2025
Unprompted review
Reply from Shadow
Thank you for taking the time to share your experience with Shadow. We appreciate your 4-star rating and are pleased to hear that you find the service stable and versatile, especially for managing your PC needs and reducing electricity consumption. It is encouraging to know the gaming experience remains smooth even on smaller devices and that you value the flexibility offered. Your comment regarding the pricing has been noted, and we continuously work to deliver a valuable service. Thank you again for your detailed feedback.
#TeamShadow
Reply from Shadow
Dear Axel, thank you for taking the time to share your experience with Shadow. We are pleased to see that after two months, our service continues to meet your expectations, and your 5-star rating is truly appreciated. Your positive feedback encourages our team to keep delivering a high-quality experience. We remain available should you have any questions or need further assistance as you explore our features. Thank you for your enthusiasm and trust in Shadow.
#TeamShadow
Good idea, poor execution
The idea is good, the price is more or less acceptable per month, but there is a very large input lag and ping. When you move the mouse, the computer delays the movement, and the mouse eventually freezes. For this price, the experience is unpleasant.
9 August 2025
Unprompted review
Reply from Shadow
Hello there!
Thank you for taking the time to leave feedback on your Shadow experience, but I'm sorry to hear that you did not have the best experience. Please submit a support ticket from your Shadow account page, and we'll be more than happy to look into any latency issues you might be experiencing to try to get those resolved with you!
Best,
Shadow
Best cloudgaming expirience
You kann play whatever you like and do everything with that(mods) and thats awesome.
5 August 2025
Reply from Shadow
Hello Kamil, thank you for your enthusiasm and for taking the time to share your feedback. We are delighted by your 5‑star rating and pleased that you enjoy our cloud gaming service, including the flexibility to use mods as you wish. Your positive review reinforces our commitment to providing a versatile and enjoyable gaming experience. We remain dedicated to continually improving our service to meet your expectations. Thank you once again for your support and for being an important part of our community.
#TeamShadow
Its unplayable its trash
2 August 2025
Unprompted review
Reply from Shadow
Hello there!
I'm sorry to hear that you have not had the best Shadow experience, but thank you for taking the time to leave your feedback. If you are encountering any issues with your Shadow PC, please submit a support ticket from your Shadow account page, and we'll be more than happy to look into getting those sorted out with you!
Thank you,
Shadow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.