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Shedstore Reviews 

13,650
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,488 reviews, reviewers had a great experience with this company. Customers consistently mention that the online ordering process is straightforward, and they frequently praise the staff for being professional, knowledgeable, and extremely helpful. Additionally, consumers highlight that delivery services are prompt and reliable, noting that drivers often provide helpful updates and assist with unloading heavy items into gardens. Some reviewers were not happy with the product quality, reporting that several panels featured gaps, warped wood, or misaligned edges that required extra work. Some people also felt that assembly was quite difficult because materials were out of shape, leading to frustrating construction challenges and minor leaks.

What people talk about most

Product

People report ambiguous experiences with product, noting that while some items arrived quickly and were... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the sturdy vegetable troughs and... See more

Order

Reviewers mention positive feedback about order processes, highlighting quick online transactions and helpful... See more

Staff

Users describe positive interactions with staff, frequently praising helpful delivery drivers who place items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only problems were we were given 3 delivery times. There was a problem with an alignment in one part of construction and the lock was less than useless. I had a professional build my shed. I was p... See more

Rated 4 out of 5 stars

Well ordered a shed online from Shedstore.co.uk. was given a date for delivery, price i thought was reasonable, on route i received updates from driv er who arrived early and assisted to unload and... See more

Rated 4 out of 5 stars

There was an issue with delivery, not Shedstores fault, original shed was damaged in transit, and had to be returned to Yardstore. This put delivery back. Myself nor Shedstore were informed about th... See more

Rated 4 out of 5 stars

Delivery was quick. Guy was plesant and helpfull. She'd was good quality besides a few minor errors in construction of the pre made panels. Some of the wood was twisted so would not sit level. The w... See more


Company details

  1. Garden building supplier
  2. also in
  3. Garden centre

About Shedstore

Written by the company

Shedstore is one of the UK's established online retailers of sheds, garden buildings and outdoor storage solutions. Since 1999, we have been helping customers across the UK create practical, organised and enjoyable outdoor spaces through our extensive range of garden products.

Our product selection includes wooden sheds, metal sheds, plastic sheds, summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and outdoor storage solutions. We also offer fencing, decking, pergolas, gazebos, garden structures and landscaping products to help customers transform their gardens from the ground up.

With decades of experience in the garden buildings industry, Shedstore works with leading UK manufacturers and suppliers to provide quality products suitable for a wide range of budgets and requirements. Whether customers need a compact storage shed, a home office for remote working, a summer house for relaxation or a large workshop, our range is designed to offer something for every garden.

We are committed to making online shopping straightforward and convenient. Customers can benefit from detailed product information, secure ordering and support from our UK-based customer service team. Our website provides expert buying advice and resources to help customers choose the right garden building for their needs.

Shedstore continues to focus on delivering quality products, dependable service and a positive customer experience. We are proud to have served hundreds of thousands of customers and remain committed to helping people make the most of their outdoor spaces.


Contact info

4.0

Great

TrustScore 4 out of 5

14k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(13,650)

1,344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

10x6 Forest Garden shed

Our shed was ordered (with build option) at the start of June. The site implied six weeks’ lead time, fair enough. Our shed was finally delivered at the start of September and built a week or so later by the team, who did a good job but couldn’t finish since some of the panels were low quality with gaps between panels. New ones have apparently been ordered but we’re still waiting for a confirmation of when we might be able to use our shed.
The communication from the company is disappointing to say the least.

1 June 2026
Shedstore logo

Reply from Shedstore

Hi Nick,
We’re sorry to hear you’ve experienced issues with your shed.

We can’t see that you’ve contacted us directly regarding this, so we’d really like the opportunity to help.

Please get in touch with our team and, if possible, send over some photos of the issues you’ve mentioned so we can investigate and advise on the next steps.

Kind Regards,
The Shedstore Team

Rated 5 out of 5 stars

Garden shed purchase

Very pleased with the communication I have had with the company and they have been helpful.
Delivered as I was informed and all went smoothly

7 September 2026
Rated 3 out of 5 stars

Service and delivery were good

Service and delivery were good. However the quality of the roofing felt for the shed was very poor. Luckily a family member is a roofer who got us some decent felt. He said the one provided wouldn't last long at all. I suppose you get what you pay for. We also had to fill part of the shed where a large knot had fallen out and left a hole.

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Initially I was very happy now not so much

Initially I was very happy with ordering and delivery experience and the shed looks lovely in our garden however it is very cheaply made. We have had it installed a week and the felt on roof is very thin and has got a big air pocket down the center and I have been told ‘just lift it pull it tight and tack it back on’ - I paid for installation and it’s only been up 1 week - also the over hang of the log store doesn’t sit on top of the legs and is fixed with really long nails of which you can see about 80% so won’t last long in a wind
Be mindful about 25 year warranty- this only applies to rotting of the wood - I don’t think this shed will last 5 year’s construction wise you can see air through several knots in the wood so overall it is not great quality

18 September 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi,

We’re sorry to hear you’ve been disappointed with your shed. We’d really like to look into this for you, but unfortunately there aren’t enough details in the review for us to locate your order. We’ve sent a request through Trustpilot for some further information so we can identify your order and investigate this properly.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

The shed is very flimsy not what I…

The shed is very flimsy not what I expected, instructions are poor, 2 men have spent all day on it and it's still not finished, not worth the money.

7 September 2026
Shedstore logo

Reply from Shedstore

Hi Angela,
Thank you for your review, the shed you purchased is designed to be extremely thin with panels of 0.7mm Virtually unbreakable, high impact, 100% UV protected polycarbonate panels.

Please do not hesitate to reach out to our customer service team with any concerns.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

service & assembly instructions very bad

Assembly instruction are abysmal. No coding to individual peices. Sketches are of the worst quality possible. Highly disappointed and would not recommendt - ever!!

12 August 2026
Shedstore logo

Reply from Shedstore

Hi John,
Thank you for your feedback, we will ensure this is passed on to the manufacturer.

Kind Regards,
The Shedstore Team

Rated 2 out of 5 stars

Won’t use again

Well my dad had passed away and I needed a bigger shed to store aload of tools etc.
It was an 8x10 shed.
When it was being erected I hear the young lad say about a hole in the floor but the older guy said to not worry about it.
The shed base was increased by my husband for this to sit on.

But one side of it had a 2 & 1/2 inch showing the concrete base and the other side it over hung by 2 & 1/2 inches.

Contacted shed store who said they would look into my complaint.
Waited ages.

My husband managed to study the shed directly into the concrete base.

The floor the company said they would send someone out but no such luck so my husband had to sort this.

The shed was over £2,000 and he said we would have it pressure treated but this was a waste as you have to paint etc it within 6 weeks.

They didn’t tidy up, plus blocks of wood with nails in laying on the driveway and didn’t even tidy up.

No very impressed!
The ordering wasn’t too bad but had to wait a few weeks for installation. size

13 August 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Tracey,

We’re really sorry to hear about your experience, especially at such a difficult time.

We’d really like to look into this for you, but unfortunately we haven’t been able to locate your order from the information provided. We’ve just requested some further details through Trustpilot so we can identify your order and investigate this properly.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

Once erected the shed had many many…

Once erected the shed had many many gaps between the shiplap slats. Photos sent but advised to use a wood filler and small amount refund given to cover cost of filler. Poor after service

13 June 2026
Shedstore logo

Reply from Shedstore

Hi Jo,

Thank you for taking the time to leave your review. We’re sorry to hear that you feel there are still outstanding issues.

We were under the impression that the matter had been resolved last month following the offer we made and that this had been accepted. However, if there is anything further you would like to discuss, please don’t hesitate to reach out to us directly and we’ll be happy to assist.

Kind Regards,
The Shedstore Team

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